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April 2024 by Melissa M
Good, cheap food!! Pizza is tasty and can’t beat the price.
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January 2024 by Danielle Parsons
I never do complaints or reviews. I usually just let it go. Not with this.
Monday I ordered a Sam’s club pickup for 6 items and it was set for 4-5 pickup. I had my 2 older kids and my 3 week old with me. Going insides was not an option if I wanted to keep my sanity. So around 415 I checked and it said order was ready, 445 I pulled into Sam’s club and checked into spot 12, waited 10 mins…. Nothing. Checked app and rechecked in, waited another 10 mins…. Nothing. At this point I rechecked and it went from showing “I’m here” back to “in progress” At this point my newborn is screaming and my patience is thin. I pull out and start driving the parking lot while I call customer service (or lack of). The first person I spoke to said they see the order was cancelled and they would send me back to “pickup” I waited on hold for about 5 minutes. A person gets on and I explain myself again. They say they can’t find the order with any information I am providing, name, last name and order number. I even gave them my order items and they couldn’t find it. Even thought the person before did find a cancelled order. They said well there is nothing we can do and just sat there…. I finally said “alright well I guess I’ll schedule for a new pick up tomorrow”. I had no bra on and again a screaming newborn there was no me going in with all the kids.
So yesterday (Tuesday) I go into Sam’s club to talk to customer service because my bank was already charged and they said “no they won’t charge until it’s picked up” I show them the order and can’t be found. Calls a manager I am assuming who is not there and they ask if I actually paid. Had me show my bank account to show proof. Still nothing. No apology. No help. Just we can’t do anything. The charge should reverse and if not come back.
I then went and shopped my items and left, hoping the charge is reversed and I don’t have to go back AGAIN.
The customer service was awful. I encountered 4 employee and all of them never said sorry in any way. I signed up for pickup for a reason. The least that could have been done was….. “sorry for the inconvenience, let me find an employee to shop your items and bring them to your car for you” 6 items. 2 rotisserie chicken chickens, paper plates, salad, mashed potatoes and my daughters formula (BTW) when I got there to shop myself it was sold out.
Also at this moment my order shows “ready”. Never even received an email stating it was cancelled or anything.
I get some days are harder than others but I went in the next day and they could have redeemed themselves and didn’t. Any new moms or even moms in general know the stress & anxiety you can get talking multiples into the store.
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September 2023 by Lasha Israel
Dirty. Half the soda didn’t work. There was no ice. Asked for cheese but got pepperoni. Ordered vanilla ice creams and got chocolate. I guess was to frozen.
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August 2022 by Sue A.
Everything purchased in store was fine but waiting on line every time to leave the building after you check out is ridiculous!
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November 2021 by Ken d.
Tires Department of sam club is have worst service last week i come early to do tire repair and the manager say the technicians not there they ask me have u call to get appointments for service i say no because before that i brings my vehicle there and those guy say first come first serve there no appointments now they say i need to call in to maked appointments, every customer have pay for membership of sam club but there service is not good when u buy tires a sam club it cost a lot of money for set of tires it includes road hazard but your tire get nail in it and need a repair they made u to wait for because the reason i not have enough technician to do it.
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September 2020 by Scott S.
Not just do they have very good gas prices but I need to have the air on my tires checked and as usual Sam's Club personnel in the Tire section are very accommodating and helpful.
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July 2020 by Matthew J.
Wow, this place has to be the worst customer service oriented Sam's Club I've ever been too.The manager obviously cannot manage people or is non-effective. Walking into the store they now request your membership card... Which I don't carry, because I use the app. I told the lady "I don't have my card I just use the app" her response was "get your phone," it was all I could do not to go off on her. Why do I need my card when entering? Why do you have a non-friendly person (which seems to be half your staff) working in that position. Then as I am in the store a little elderly lady asks a kid where stick butter was or did they have it. I quote "it's over in the cooler area" then he walked away! Thanks CPT Obvious. I will not renew my card with Sam's Club after this year. Six years of coming to this club and it gets worse and worse. Looking forward to a Costco in this area!
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June 2020 by Art O.
I have been a Sam's Club member for 13 years and my experience at this Sam's club was terrible because of a person with the name Afton on their name tag. I live out of town and drove out of my way to stop at this club to fill my tank. I realized that I did not have my card with me, so I stopped into the club's member service area and requested a replacement card. I explained to the person assisting me that I normally use the app and did not have my card on me but needed gas. The person assisting me seemed preoccupied and half attentive and proceeded to cancel my card, reporting it stolen and which even seemed to lock me out of the app, that I normally use when I shop. I went back to the member service desk and was directed to be helped by someone that appeared to be a supervisor or shift lead of some sort with the name Afton on their name tag. While I was visibly frustrated because I was pressed for time and now my account seemed to be out of order, I remained professional and courteous. I did not express my frustration with any form of degradation or name calling, foul language, or elevated tone, as I have in the past worked face to face with customers and know that it is inappropriate. Afton, was uninterested in helping to correct the account aspect of my issue and instead insisted in focusing on the app portion of my issue and then just became dismissive of me when I suggested that It was an issue with my account and not the application. As I left, I told Afton that I I get that the situation was frustrating that she was unable to help me, but if she had even once thought to express empathy that she was sorry that i was having trouble, I might not be leaving the situation so very dissatisfied I even asked for a customer service number to call. Afton's response was "It's just how you present yourself" I thanked her for informing me that her lack of empathy of the situation was my fault. I was not unprofessional ,disrespectful, irate, or rude. I guess that only leaves my appearance to warrant how I was disrespected. After I left, I did call that customer service number and I waited a very long time to speak to an agent. I explained the situation and they helped me get back into my account without uninstalling and reinstalling my app. I was told that I would have to be contacted back by a supervisor to discuss my experience. I am still waiting for that call.
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August 2019 by Dawn M.
Saturday chaos as expected inside but when the cart wrangler goes rouge leaving a string of carts, blocking cars...extra chaos. Long lines everywhere, I think I will stick to midweek shopping as the weekend is a bit too much.
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April 2019 by Jan H.
I had the BEST experience today at Sam's in Ankeny, Iowa. I had a laptop that wouldn't do anything and I had the pleasure of meeting Andy in the electronics department and I'm SO glad I did. He called the manufacturer for me because they really didn't want to help me when I called and in less than an hour it was working awesome. He was so patient and knew what they were talking about. This does not happen often. Another associate Bondi (hope I spelled correct) was also making sure everything was going good. Hats off to these 2 associates that took the time to make sure I got my issue solved on one visit. Thank you Andy for you did the work and yet you apologized to me for taking the time to help me. These 2 people deserve a RAISE and I will be more than happy to continue my membership as long as I can deal with people like this!!!. Thank You Again!!!
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February 2019 by Amy Y.
The first Sam's club I've been to where the people are friendly and happy to help. Use the Scan & Go App. It speeds things up and simplifies my trip every time!
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February 2019 by Kat B.
I enjoy having my tires rotated here because the staff is quick, knowledgeable and friendly. I also like it because when you buy the tires here the rotation is built into the price. I also like sitting in the food court enjoying an Icee!
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April 2018 by Craig Z.
Now that I have the scan and go app, I love this place. In and out with no hold ups. I highly recommend downloading the app. Such a time saver.
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March 2018 by Bob B.
I don't like Walmart, but love Sam's. I've been a member of Sam's for many years and shopped at Sam's all over the country. Staff is friendly and they know the stock.
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January 2018 by Oldgold F.
This is feedback concerning the return of soda cans. I have been returning cans for a couple of years (since this location opened): I've consistently been told I need to know how many cans I am returning (despite the fact that the associate has to separate can/bottle, and can count them while doing so). They are visibility unhappy when I didn't know how many cans I was returning. At times, I was asked to estimate the cans but I felt that was dishonest. During this last return, I was asked if I rinsed out the cans, and I stated they were as empty as could be, but I did not hot wash them before bringing them. A manager pulled me aside and wanted to discuss rinsing out cans, and I asked why this was an issue? He stated since they deal with food here, it needs to be clean. I asked: the customer service return desk deals with food? Because they DO deal with money, which happens to be one of the dirtiest things in the world. He then pivoted to the fact that the potential for spilled pop keeps the area from being clean, and there could be tobacco in the cans etc. I said there are no tobacco in my cans. The bottom line is, if you are trying to return cans here, you may end up feeling like a second rate citizen, despite attending a warehouse club where you are paying to be a member. The attitude of the service dept. associates (in general, as I have dealt with several of them on can returns) needs addressing. The manager said he would address this - but be advised. If they want to have so many stipulations on can return, they should probably get out of the can return business.
