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April 2024 by Karen Deters
If I could give a 0, I would. I selected 3 bottles of vitamins and the cashier told me they were "buy one, get one free." I knew that but there were no more of each on the shelves. The cashier asked me to go back to the shelves, which I did. There were no more on the shelves, so I waited nearly 5 minutes st the pharmacy for assistance. I was then told by 1 of the 5 employees in the pharmacy (there was 1 other customer at a other pharmacy counter, no customers in the drive-through), that someone would be there to help me soon. After waiting another few minutes, Horatio appeared. I asked him to help me with the 3 BOGO bottles of vitamins. He told me I could get half off each instead. I informed him that the cashier had told me that half off didn't work. He didn't say anything, turned around, and walked a few steps, opened a door to a back room, I presumed. I waited a few minutes but he didn't come back out. I then again went to the cashier at the front of the store and told her what had happened, and asked what to do. She started wringing her hands and said, "I don't handle these situations well", and moved away. I asked her to call the manager, which she did. I explained the BOGO, that there were no more bottles of these vitamins on the shelves, and my interaction with Horatio. Horatio then appeared and denied that he'd left me standing there, and argued that I was rude and unreasonable. The manager ignored him, didn't apologize for the poor service, and said I could come back in 2 or 3 days when they get their next truck in. He also urged me to order online. A terrible experience all the way around, Horatio should not be working with the public, and his manager obviously allows this dismal, rude service. I was appalled.
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March 2024 by K Price
Gary is so nice!
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January 2024 by Beth Scharpenter
The pharmacy staff are wonderful!
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January 2024 by Leslie Ann
Thanks to Rachel & the pharmacy staff. I ordered my first refill on a new medication and due to shipping issues it didn’t arrive in time. They gave me what they had in stock which would last me a few days. Sure enough it was shipped the next day and I got the rest of my prescription.
Rachel & her staff are very helpful and caring!
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January 2024 by Leslie Stern
Thanks to Rachel & the pharmacy staff. I ordered my first refill on a new medication and due to shipping issues it didn’t arrive in time. They gave me what they had in stock which would last me a few days. Sure enough it was shipped the next day and I got the rest of my prescription.Rachel & her staff are very helpful and caring!
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January 2024 by Wendy Britton Knau
The pharmacy was closed, but listed on website as being open.
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December 2023 by Lindsey & Greg Ingram
Pharmacy rep wouldn’t give a flu vaccine because “too busy” with 1 customer. Was told to come back tomorrow, very rude. Signs posted that walk ins were welcome. False advertising
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December 2023 by Gina Buelow
I've only had good experiences with the pharmacy here– this review is just for the photo services.I had an awful experience ordering online and having a photo order fulfilled here. I was left waiting for twenty minutes while the only employee in the front of the store looked for my order. He ended up discovering something had gone wrong with the order and didn't know what to do– leading me to call customer support and waiting twenty more minutes for their to tell me they also couldn't help.I ended up getting half of my order fulfilled, checked out, unwrapped the print, and it was printed crooked.When I contacted customer support a second time they said my only option is to resubmit my order, which I will not be doing based on the product I received from the store.
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November 2023 by Madison Veber
If I could give 0 stars I would pharmacist yelled in my mother face when she was repeatedly told she was using the wrong insurance even from the doctor office and would not attempt to use the correct one. Could not get the right medication for 5 days until I finally just switched to Walgreens down the street. Won’t even do regular business with them for small needs and will go to Walgreens here on out with better customer service and hours. And people that can use correct insurance and not yell at someone. Got a letter in the mail 2 days after with denial with the wrong insurance name on it… Recommend to stay far away from here and go to Walgreens where they care about their clients and have manners.
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October 2023 by Kenneth Silver
Called to see if prescription was ready, they said 10 minutes. I waited 20 minutes and then drove up there, they told me it would be ready in 15 minutes. Ankenneeds a GOOD pharmacy
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October 2023 by Carol T.
Best pharmacy ever!!! Very personal service, they get to know their clients by name. Totally recommended!!!
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September 2023 by Carissa Meredith
Thanks for always being a friendly face and helping me out when I come to CVS, Gary!
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August 2023 by Cassie Pals
I filled two prescriptions at the same time - one for each of my children. They have the exact same prescription - an inhaler that they use as needed. One inhaler we received expires 4/2024 and the other one expires 2/2026! Same prescriptions filled at the same time and the expiration dates are drastically different. This is important to me because my kids never use them up before they expire. I called back up to the store and they refuse to exchange the one that will expired in 8 months for a different one that will expire later. Even though the other one we got doesn’t expire for 2.5 years. It’s still in the UNOPENED, SEALED box, but they won’t exchange it for one that won’t expire so quickly. And yes, they can do this because it’s happened before believe it or not! The first time this happened, I was only filling one of their inhaler prescriptions and after consulting my doctor, a new inhaler should last AT LEAST one year. They did take that one back and give me one that didn’t expire so quickly. That’s the only reason I went with them again - because they made it right that time. Apparently their customer service has gone even more downhill because they won’t make it right this time. It’s terrible they’re taking advantage of people by giving out medication this will expire before it should. I will never give them my business again.
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August 2023 by Chad Pals
This place is shady. If you get prescriptions here check the expiration date.
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August 2023 by Cassie B.
I filled two prescriptions at the same time - one for each of my children. They have the exact same prescription - an inhaler that they use as needed. One inhaler we received expires 4/2024 and the other one expires 2/2026! Same prescriptions filled at the same time and the expiration dates are drastically different. This is important to me because my kids never use them up before they expire. I called back up to the store and they REFUSE to exchange the one that will expired in 8 months for a different one that will expire later. It's still in the UNOPENED, SEALED box, but they won't exchange it for one that won't expire so quickly. And yes, they CAN do this because it's happened before believe it or not! The first time this happened, I was only filling one of their prescriptions and after consulting my doctor, a new inhaler should last AT LEAST one year. They did take that one back and give me one that didn't expire so quickly. That's the only reason I went with them again - because they made it right that time. Apparently their customer service has gone even more downhill because they won't make it right this time. It's terrible they're taking advantage of people by giving out medication this will expire before it should. I will never give them my business again.
