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June 2024 by Em Leep
Short story:Very disappointing service and unprofessional conduct. DO NOT RECOMMEND. We explained that we had made a completely separate trip for this appointment, because THEY cancelled our original appointment, and that due to their cancelation we went to a different shop and found a dress. We still went to Bridal Connections and were still willing to keep the appointment BUT WAS CHARGED A CANCELLATION FEE, when the owner found out another dress had been found by the bride.Long Story:Completely unprofessional. Appointment was made on 5/4 for a bridal dress shopping on 5/30 at 10am. Due to living over an hour away, multiple other appointments were also made at other shops for 5/30 in the afternoon. On 5/20 Bridal connections called saying that they made an error and booked the appointment when the shop was not even open and asked that it be moved to the following day 5/31 at 11am. This was inconvenient due to distance but understanding accidents happen, we happily took the new appointment. However, at one of the other shops a dress was found on clearance and bought. Immediately called Bridal Connection to ask if we could cancel but was told a $50 fee would be charged. Understanding that it was shorter notice, we still went to Bridal Connection the next day. When we arrived we said we had found a dress the previous day but said we would be open to look around and even try on dresses with the possibility of finding a better dress or we could leave so someone else who didn’t have a dress could come in and try them on. The owner said that we would still be charged the $50 even though we were willing to keep the appointment. We explained that originally we had hoped to go to her shop prior to all the others but that it was Bridal Connection’s mistake that lead us to go to different shops first and find a dress. The owner continually said she needed to charge the money because she didn’t have enough money “for bringing in staff and her overhead.” We explained that we had made a completely separate trip for this appointment and were still willing to keep the it BUT WAS STILL CHARGED A CANCELLATION FEE! Thankfully she only gouged us $25 instead of $50 but it was still completely unprofessional and other brides should be warned.
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June 2024 by Kate Hunter
I had a wonderful experience here! This was my first wedding dress shopping experience and I found a dress in one appointment. Payge was the stylist who helped me and she was extremely knowledgeable. She was very kind and understanding when it came to what I was looking for in a dress. I highly recommend this shop.
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May 2024 by Morgan Barnhart
I went shopping on 4/6 and this was the first store I tried on dresses. My stylist, Paige was incredible! I felt as if the “plus size” section (I am a size 14) was very limiting on options which didn’t leave a good taste in my mouth. Paige was very reassuring and took amazing care of me when voicing my concerns. Towards the end of my appointment the owner came over and made it seem like Paige was unsure of what she was doing which was incredibly frustrating because Paige had taken such great care of me. Needless to say, this added to the bad taste in my mouth and I didn’t end up buying my dress there. I also did the “mimosa for breakfast” package, to which we were given cookies and cupcakes that had Christmas frosting on them. I was truly disappointed with my experience at Bridal Connection.
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May 2024 by Stephanie Clanton
Beautiful dresses and the best customer service you could ask for. Very welcoming. We loved every minute of being there.
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May 2024 by Victoria Bradley
It was an amazing experience, i will never forget.
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May 2024 by Malaney Abel
Great variety of wedding dresses and sizes! We worked with Payge and she was very helpful and sweet! Recommend the mimosa morning selection, very relaxing for dress shopping.
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May 2024 by meadow mittlestadt
This was the best customer service i’ve ever experienced . highly recommend, I was greeted and helped immediately when i walked in. amazing people and beautiful dresses, i found my perfect dress !
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April 2024 by Rebecca Nagel
Stopped by this cute shop while passing through Iowa on our way home from a college tour. Staff was so nice and helpful. Found a great Prom dress.
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March 2024 by Paris Madden
I would highly recommend Bridal Connection!! I only have positive things to say, they were able to get me and my fiancé both in for multiple appointments with such short notice. In just 2 weeks before the wedding Christine and Paige stayed late to help us both find the perfect dress within our budget, and Berni came in on her day off to alter and hem both of our dresses in time for the big day! I couldn’t have asked for better help. And Thank you Lara for being so sweet and helpful and for voting for us to get married by star 102.5 on Leap Day! <3
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January 2024 by Claire Denning
Amazing service. Help was so kind and understanding. Would 100% shop here again.Wish I could get divorced to come back here and buy a new wedding dress!
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January 2024 by Brandy Cummings
The employees did an amazing job of making my daughter feel like a princess! Thank you so much!!!
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November 2023 by Daphne Heimensen
I had an amazing experience at Bridal Connection! I had a short engagement so needed a dress quickly. Everyone was so helpful and they did a wonderful job tailoring the dress I chose as well! I couldn’t be more pleased!
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October 2023 by Sydnee Greiman
Phenomenal experience! Lydia helped my sister pick out the perfect wedding dress, and happened to be the first dress she tried on! Such a fun positive environment to be in! Will definitely be coming here when I am engaged
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October 2023 by Crystal Greiman
Lydia listened, had lots of questions and was very attentive to my daughter’s wishes and had amazing dresses ready for her to try on. She just happened to fall in love with the very first dress! Amazing, relaxing experience. Thank you!
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September 2023 by Lindsay Lanphier
Lydia was very helpful and knowledgeable! I felt comfortable the entire time. I was able to find the perfect dress for my wedding. I had a really enjoyable experience and was very pleased with my dress.
