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June 2024 by Qilin Yang
Assistant General Manager Chase Adamson told me that I could only return an item to the store I purchased it from, which is a lie. According to Best Buy's return policy, you can return an item you purchased to any store within the U.S. He then threatened to have corporate cancel my Totaltech membership (which I paid $200 for) if I didn't keep the item that I am trying to return. He is being manipulative and deceitful just because they don't like their store numbers to take a hit from returns. I will not shop here again. Ever.
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June 2024 by Jerry Raygor
This one is nice, clean and with a friendly staff. Plenty of parking.
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June 2024 by Rob Phelps
Bought a LG OLED tv. On sale for $999.00. Got my name, information, apt# and was told I would receive a call when it was being delivered to my door. 2 days later I find an email saying they left it in a mail room 2 blocks from my apartment and the screen was shattered. When I took it back they claimed they weren’t responsible for shipping and didn’t offer to make it right Buuuuuttt… did offer to sell me a more expensive model in stock for only $500 more! What a joke.
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June 2024 by Sean Meyers
Grrrreat who don't like best buy!
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June 2024 by Jacob Smith
Paid for delivery and installation, I told them which door to use so it fit in the doorway. They used the other door and and refused to do the installation. Then when I call to complain and ask for compensation they offer a gift card for the same amount I asked for a refund on. I asked for that in a refund and their response was well My system won't let me. Still waking on a 30min call back from a manager 2 hours ago..
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May 2024 by Shonn Surber
Best buy delivery is worthless. I bought a washer and dryer from this Best buy. First of all they had to schedule me out 15 days for delivery. Then I waited until almost 5 pm on delivery day, wondering what happened. First, they said they showed up at 12:09 to deliver, which they didn't because I was close to the front door all day and also my dogs would have barked. Then he puts me in hold for 30 minutes and hangs up. He stated that he needed my number in case we get disconnected but he never called back. I finally called back frustrated and they put me in hold for another 20 minutes. The next guy I talk to says they had a problem with the truck? How did the pervious person i talked to have pictures then? No compensation for the time I spent and they rescheduled me another 3 days out. When i asked if I could talk to a manager, he said no one was available of course. Best buy is becoming the unreliable store that many other companies have fallen prey to.
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May 2024 by Rachel Amanda
Super friendly staff that were extremely helpful. I recommend this place or any electronic needs.
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May 2024 by K.R. Biggs
Great selection of products VS. other locations. No problems at all with the employees, but my god are they pressured to upsell warranties, additional coverage, credit cards, and so on.
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May 2024 by Jessica Teresa
They were very helpful from start to finish. I had a lot of questions and never felt like a burden.
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May 2024 by Angel Duong
What’s the point of a phone number when the store can’t pick up their own phone?
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May 2024 by Scott Rovner
fast in and out for what we needed.
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April 2024 by Seth Konkol
Service is quick but dont trust everything the employees say
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April 2024 by Graham Fulton
Every time I go to Best Buy (in ankeny) because it says they have stuff in stock I go there somebody looks for half an hour and doesn’t find anything
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April 2024 by Vineet Yadav
Cooperative staff
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April 2024 by Diane D
The greeter sent us to exactly the right aisle and product description. Very friendly and knowledgeable.
