-
May 2024 by Mr. Nobody
Employees need to take their job seriously and honor the hours they should be there and open the doors.Obvious scam to force you to pay $20 a month extra. They lock the doors whenever they feel like it.
-
October 2023 by mike chavez
Nicki is a FANTASTIC masseuse, she really listens to your issues and recommends the best course of action for what issues you are having. I highly recommend her! Book as soon as you are able.
-
October 2023 by Michael Watne
I want to comment about Niki and the massages available at Aspen in Ankeny. Please go see Niki, she has helped me with releasing my shoulder impingement that my physical therapist had been working on for several months. Niki listens to what you need help with and gives you a personalized treatment to help you heal. Highly recommend a massage from Niki if you haven't had one at all or if you haven't received for a while.
-
October 2023 by Vanessa Osborne
Great Workout gym, but what is even better is getting a massage by Niki to relieve muscle aches and improve my mobility. I would highly recommend Niki and make massage part of your workout routine.
-
October 2023 by hami kh
I’ll give you two stars but I’ll update it if they improve some things like(a brief advise); dusty floor, poor equipments maintenance, big space but short machine equipments.You could be better Aspen ??♂️
-
July 2023 by Lexi E.
I signed a 6 month contract with 2 other family members but never used it due to pain and injury. I recently found out that I have a chronic condition that makes me prone to injury, so my doctor advised I workout with supervision of a therapist. I tried to cancel my membership 7 months after signing but they claim I signed 12 months. Then why did you tell me my commitment could end in May? It shouldn't matter anyway because I'm suffering from a medical condition. Have some understanding. They claimed they would pause payment until I figured out how payment would continue between the other 2 members, but here I am continuing to pay full price. I'm so done with this place and I just want out. They offered to allow me to pay out the rest of my months for a discount. You think I have spare cash with a chronic condition? Where's the humanity?
-
June 2023 by Caylan Cordaro
Best local gym just needs updates to ventilation.. what gym doesn't have that issue though.
-
May 2023 by Tyler McCubbin
Some equipment could be updated, and some people could use a reminder of the no bags on the floor policy. Portal is easy to switch payment methods. Folks at the front desk on the weekends may want to stay off their phones when people are coming in, too.
-
May 2023 by Cael Cotter
This is a good gym 24/7 days a week open "with the 24/7 pass sometimes it is really busy but it is maintained pretty good
-
March 2023 by Miles Robinson
Facilities are fair, membership fees are fair. Business practices are to be weary of. Their cancellation process places an undue burden on members to provide documentation of their justification for canceling. Management ignored my several requests to cancel over the phone over the course of 2 weeks which conveniently risked me being charged for another month of membership. Their process requires proof of moving more than 25 miles away to escape your contracted membership. It’s difficult to demonstrate documentation of moving 25 miles away when you’re proactively canceling your membership as most people do. I was asked to provide proof of address in Colorado while sitting in their office in Iowa…
-
March 2023 by Sir Grant
Phenomenal staff and loads of equipment. If there was one thing I’d change, it would be swapping out the cleaning rags with disposable wipes. 99/100 times, I grab a rag to wipe my equipment or bench and it’s sopping wet with cleaning solution and sweat. You can go up and get a clean one, but still, grabbing a wet rag isn’t the most pleasant solution.Otherwise, like stated, staff are tops and it has all the equipment you could ever need. Great locker rooms and spa! Plenty of aerobic equipment too.
-
February 2023 by Samuel Sandhagen
While the quality of the equipment, and overall facility are good, I've paid less for a better gym. It should be easier to start a gym membership at Aspen than what I experienced, and easier to cancel. I was asked to come physically into the gym between 10:30am and 4pm to sign the cancellation form. I work during the day, as most do, and those are probably the most inconvenient times to try to make it in there to cancel a membership. It took speaking with a manager of some sort to use email for the cancellation process. There was also a '12 month contract' with the membership (that I was unaware of), which is pretty old fashioned in comparison to competitors.Additionally, the gym is extremely crowded and there is a wait for anything other than a treadmill.I wish I could write a better review, as I try to keep them positive, but unfortunately that wasn't the case this time with Aspen Clubs.
-
December 2022 by John Swinton
I used to really like this place. It's been my gym since I moved here. Now it seems like the ownership is just waiting to shut it down. There is hardly any staff, there are broken machines, and they don't even bother to sweep the floor anymore.
-
December 2022 by John Jacobs
Was gonna sign up but they told me the cold tub, and hot tub have been closed for awhile. Know a lot of people that work out here that have been complaining to no avail. Won’t be joining until they’re up and running.
-
June 2022 by Kyra Kennedy
The cold pool and hot tub have been closed for months. The sana is now out of order and yet they still charge the full membership price when half of their amenities are out of order
