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November 2023 by Kris S.
If you have an option of Verizon's helpers , pick Fi !!! She is amazing. She worked through a lot of stuff to get my friends phone switched over. We were so happy with her !!!!
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October 2023 by Nathan E.
This place is terrible needs management and at least 6 people working on the weekends. I waited 4 hours just to be told I have to come in tomorrow and they have to close up. Smh sad representation of the company Verizon and would not recommend to anybody.
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August 2023 by Ashleigh Six
A month later charged twice still no service on my phone.....they even charged me a 2nd month FOUR DAYS LATER and still don't have service. Sitting in different Verizon store now man says they won't do refund cuz its prepaid and it's in past. EXCUSE ME ITS AN ONGOING ISSUE NOT A PAST ISSUE
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August 2023 by Diane Ling
My husband and I just experienced above and beyond customer service with Terry! He was very patient and helpful. He certainly went the extra mile with us. In our opinion your store is lucky to have him!
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August 2023 by Google user
My husband and I just experienced above and beyond customer service with Terry! He was very patient and helpful. He certainly went the extra mile with us. In our opinion your store is lucky to have him!
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January 2023 by Paul Meyers
Customer service is terrible in this store. I've stopped multiple times, at multiple different times of the day, to drop off our "trade in" phones and haven't received even recognition that I'm in the store at all. Corporate Verizon told us we could simply drop off our old phones at any of their stores, this isn't true, and we are stuck going to this poorly run Corporate store. Ughhh
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January 2023 by Alyssa Slusser
Absolutely the worst customer service I have ever dealt with in my life. My family owns a major business and one of my lines is through this company of theirs. I was treated with disrespect, three of the workers weren't doing anything, and they said they were short on staff. Okay so then why were they all three sitting on their phone? Texting on their personal cell phones. Nobody wanted to help me, and they were very rude when I begged just to buy something simple so I could have a phone for the evening. I had to pay $200 for a cheap phone just so I had a cell phone for the evening. They didn't want to help me at all.
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December 2022 by Fuschia Ferrous
Yesterday, Len helped me get set up with a new phone plan, new iPhone, and new internet service and I could not be more satisfied with the service and help that I received. He made sure that I was getting all of the discounts that I was eligible for and made the whole process a breeze. I had been dreading this and I actually had fun AND got an amazing deal on my phone and internet service. Woohoo! Huge thank you to Len and the amazing team at this location. Give Len a huge promotion and everyone deserves a raise! <3
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December 2022 by Kim
We switched to Verizon in september, and brought our own devices so we were supposed to get 2 $500 gift cards. They lied to us twice and said we didn't need to do anything to get them, the gift cards would be emailed in 4-6 weeks.Well turns out we were supposed to fill out a form within 30 days of switching to get the gift cards.Now since it past the 30 days we are having an extremely hard time getting the gift cards and that's a lot of money. May be switching carriers just because of this stores screw up.
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November 2022 by Angela Woster
One of the best experiences we've had at Verizon! Luke was incredibly knowledgeable and helpful with getting our plan bundled to save money. Genuinely cared and made us feel valued. The store manager stepped out to help with some of the Verizon app since we had to re-register. Both employees were incredibly efficient and friendly! Outstanding service, thank you!!!!
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October 2022 by Allison Lambin
The lady manager in there was SO helpful and so kind. She definitely had a tough day but I appreciate all she did for me!! She dealt with some rude elderly man and handled it so well :)
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October 2022 by Jim B.
Absolute worst experience ever. Avoid this store at all costs. Staff is not knowledgeable or willing to order current promotions.
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September 2022 by Ian McKilligan
This location is generally busy, and there's a long wait if you haven't scheduled your visit in advance. However, the team members are organized, know their material, and want to help.
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July 2022 by Todd Finch
I've had service with Verizon through three name changes now. Had a problem, Jackie the manager took care of it immediately. Very happy
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June 2022 by Bonnie Dalager
I don't think I've ever had a positively memorable experience at a phone store until today. Terry helped us upgrade two phones today and he was knowledgeable, friendly, and incredibly helpful. Great service.
