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August 2023 by KenVicLee
It was a one-nighter which is always perfect with this brand of hotel. We don't expect a lot of amenities so it was enjoyable to have a manager on duty shows us lots of attention. The hotel was not busy so we checked in early. We had laundry to do which made this stay that much more valuable. The locations is a little off the beaten path, surrounded by other chain hotels. But getting in and out was easy. A very pleasant stay.
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July 2023 by wisgirl01
Stopped here on a long road trip, as I'm a loyal Marriott member, and needed a pet-friendly place to sleep. What a delightful find! From my first super friendly interaction by phone with Katy (?) to the seamless check-in and clean, comfortable room, the stay was fantastic in every way. Then, the breakfast in the morning!? Excellent with delicious healthy (and not so healthy) options for everyone. I would absolutely stay here again, and highly recommend. Thank you for a perfect stay :)
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July 2023 by Emma Decker
Stayed here twice and the rooms have been great both times. But both times stayed here we got breakfast and the milk was curdled. The two stays were months apart so I would think they would fix the issue by now. Also the first time we went, the hot tub was irritating to the eyes as we sat at a normal height in it. We have not tried the hot tub a second time. In general not bad but they seem to struggle with a few things.
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May 2023 by Mohamed Selim
I went there for a birthday party on the pool and then we went to a room to celebrate the BD. The pool was very clean as well as the room. Overall, it was a great experience. It is around 10 minutes away from the downtown which is not bad.
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May 2023 by Regina JOHNSON
Graduation weekend 6 rooms total. And everyone was happy with there stay. This is my second time visiting this location. The staff is the best!!!! Jeremiah you have a wonderful group of team members making my family stay the best. We enjoyed the outside fireplace. The staff and I had to learn how to make it work. The pool area, I couldn't breath the chlorine so I didn't get to the hot tub. Wish I'd stayed at this place during the 10 times visiting my daughter. The breakfast and lobby was great. The conference was nice too, just everything, lol.Hopefully this TownePlace doesn't change too much for the next group of college students and their families.
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May 2023 by Celina Gomez
We stayed six nights in a suite, and it was the most comfortable stay beds are clean and comfortable, kitchen is fully equipped. Suite are just as an apartment. Really nice. They also offer a full hot breakfast which was nice. Staff is awesome too.
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February 2023 by Lisa McKinney
Was there for a weekend craft retreat. Staff was great, even supplied an extension cord. Facilities very comfortable and
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December 2022 by Dawn Lo
As a Platinum Marriott customer, I requested a late check-out ...as my fiancé has a serious medical issue and WHY we were headed to Mayo Clinic. He needed more rest. I was approved by the evening front desk clerk for a 2PM check-out. She even came to our room & dropped off updated keys, with a note on them key holder, to reflect that. I asked her to be sure to note the account so no one would be banging on our door before 2PM. ? However, before 11AM, housekeeping was banging on the door & the front desk was blowing up the phone. So much for requesting a late check-out‼️ Horrible experience from the moment we checked in. A wad of hair on the bathroom floor and the late check-out disaster... Though the staff was very friendly, I was extremely disappointed in the Marriott experience at this location.
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December 2022 by Janet McCullough
Excellent Experience, clean well appointed rooms. Highly recommend for stays and events! Congratulations to the entire staff for all their commitments to make stays memorable!
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November 2022 by debrap2015
Our stay was the best. The staff at the front desk was professional and very knowledgeable. Thank you to everyone! Kathleen and Elizabeth was great. The rooms were clean and breakfast was the best we've had at a hotel.
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October 2022 by EndeavoringTravelor
One of the better hotels in Ames. I had a very pleasant stay here. It was quiet and very clean. The kitchen was well equipped and very usable. The beds were comfortable and slept well. Bathroom was large and spacious. Shower tub I dislike. I would have preferred a desk to work at, but the kitchen table was fine.
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September 2022 by Mndapa2
We could not check in to Country Inn and Suites down the road even though we had reservations .
Front desk clerk at the TownePlace said they can squeeze both our families in and check us in early. The clerk took care of us. Got us into our rooms and made us feel right at home. Got the kids a snack. Gave us a run down of the hotel, breakfast, pool....etc.
She follow up with phone call and made sure all was okay.
The rooms all had kitchenettes, were clean and the stay all friendly the whole stay.
Now the only place we will ever stay in Ames.
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December 2021 by Devin Pierce
I've been staying at this hotel for over 3 weeks now. You can tell a lot about a place in that amount of time. Jeremiah is the GM here, not only is he and his staff nice, they are extremely helpful. Everything from replacing batteries, to letting me use the hotel's oven. Every time I leave or come back from work they ask me about my day. It might sound like small things to some, but when you are gone from home for this long, they definitely become family. This hotel feels like home now. There is nothing that I can complain about. I would recommend any one to stay here.
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December 2021 by Rachel Winter
We stayed here last minute, and it was a great stay. Huge rooms. Super clean! 100% COVID safe. The front desk attendants were also super kind both to my dog, and about me bringing my dog, which not all hotels are, so I greatly appreciated their kindness. Everyone was very nice and helpful. Highly recommend!
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December 2021 by Matthew Hall
Loved my stay. The room was everything I needed. Clean and we'll set up. That morning breakfast was quite something as well. I loved that it was pet friendly with plenty of places to walk my dogs at as well.
