Shipping Centers in Ames, IA

“This store packed & shipped a vintage stereo receiver for me from a local auction house end of Sept. I'm not sure who exactly packed it but this person KNOWS HOW TO PACK vintage receivers. I was emailing with Amulya Sharma. So THANK YOU for the incredible packing job!”

“The lady assisted us is very nice and efficient. Those review saying "Asian Lady" was just RACIST -- shame on you. Act like decent person if you wanted to be treated as one.”

“Super experience overall.They attended to me swift.There were many outlets even though people come in their numbers, it is a seamless process depending on what you are there to do.”

“Our luggage was lost by the airlines which at that point it was delivered to FedEx. Due to mis-information from the airline the manager at Ames location, Brian G, went above and beyond to track down our luggage and retrieve it for us. He is a great asset to have. Thank you.”

“Nile and his associate in the copy/shipping area went above and beyond tonight helping me to package up a very awkward sized package. Even though I showed up with 5 minutes before they closed, their customer service was great. I kinda expected to get some complaint about the time and closing but they did not do that. They both busted their rears off helping me to get my package bubbled wrapped and safely boxed up. Thanks guys!”

“I had a package that arrived at the Facility on Tuesday, I need to sign for the package so I payed $9.99 to have it rescheduled for delivery on Thursday, Thursday comes and goes and the package never left for delivery. Apparently the person who normally handles those in the afternoon was off that day, honestly that's not an issue to me.

The main issue I want to vent my frustrations about would be the fact that I tried to call the Customer Center and all I got was the 800 automated system and it refused to allow me to talk to a person, I would start the call requesting a person and the automated system would cut me off saying it needs some information first before it can connect me to a person. it would ask for shipping info, then inform me that the package is scheduled to be delivered today and that I should check the tracking website for more info.

The tracking website was useless to me it already told me everything I knew which was that my package, which should have been out for delivery, was still at the facility stuck in processing. Had I been able to get a hold of a person at the center instead of the automated system shafting me I could have found out if my package was actually there at all (which was a worry, I've had a package that I ordered from Newegg disappear before it went out for delivery recently. Thankfully it was there and I picked it up this morning.)

Thankfully visiting the Customer Center was a quick and easy process and that's why they get 4 star rating, but had I been able to call them directly the day before to inquire about the status of my package it would not have been necessary and I could have waited for it to be delivered Friday or even been lucky enough to have it added to another outgoing truck the day before. (the hours are 9AM-11PM and 3PM-6PM btw, and I did call them during the noon hours I waited until 3:15)”