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August 2024 by Brenden Stock
TL,DR: Wish I could give 0 stars. Go anywhere else.
There were issues from the very beginning: first their site gave an incorrect quote of $550, then someone from the shop called with a verbal quote of $2300. I rescheduled to a few days later so I could get insurance involved. The day of the appointment I took time off of work to go in, and on the way the technician called saying he didn't have the materials to do the calibration for the repair and the best he could do was get me in 2 days later. Again, I rescheduled. The next day, I got an automatic email that I was all set, and that ~$650 would be due on arrival (my deductible is $500). I went to the appointment details and either a) someone manually added back on new windshield wipers and "rain defense" or b) the system added them back on automatically. I had previously removed both of these manually when I had the quote generated, and I had to remove them again. That night, I get a call from someone at the shop begging me to bring the car in sooner than my scheduled appointment at 2 pm because calibration with the crash detection cameras can take a couple of hours and they can't guarantee it'd be ready by the time the shop closes. I asked if 10 am was ok, and he said they still might not guarantee it'd be ready. So I reluctantly agree and say I'd drop it off at open at 8 am and plan to take the entire day off work, which is what I do. The day of the appointment I drop it off, 2 pm rolls around and I still haven't heard that it's done, so I call the shop. The technician answers and says that he hasn't even started on it. Not sure what the point was for dropping it off at 8 am if they didn't even start until 2 pm, which was my original appointment time. The day after the new windshield was installed, I was driving to work in the dark before sunrise while it was raining. I could hardly see out of it - it looked like there was an oil film that wasn't cleaned on the inside and outside of the windshield that made it incredibly foggy. I called the shop again and they claimed they cleaned it twice, and that I could bring it in and they would fix it. I decided not to because at this point I couldn't trust that they wouldn't mess it up. I ended up cleaning it by hand.
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July 2024 by Robin Haberl
On our way to a family gathering a rock hit our windshield. We looked to see where we could stop along our route to have it repaired Pleasantly surprised, we were able to book an appt same day in Ames, IA (on a Saturday). Unfortunately, when we arrived (early) there was no one at the location. We waited several minutes past our appt time even, no one showed up and we weren’t able to get through to a real person when trying to call customer service. No signs or other indication they should not have been open for some reason. Extremely disappointed we were not only late for our event, but also without even having our windshield fixed.
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July 2024 by Nathan Klein
Wanted to talk to someone for a new windshield quote but automated answering keeps sending me to the website. My truck is not listed in the options on their website.
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March 2024 by David Zimmerman
This morning a tech came out to replace my windshield. An hour later the windshield was removed, my dashboard was in pieces, and my door sealing was hanging loose so the door wouldn't shut. The tech told me he was sorry, but there was rust under the sealing that he couldn't see before he removed it, even though it was clearly visible above the sealing line. Nothing he could do. Sorry. Then he poured a dozen random screws into my hand, gave me my radio antena and left. It's about to rain, I'm at work, and I have two children to pick up after work. The truck is not driveable. Customer service, said, sorry, tough luck. My advice, go anywere but Safelite. Have your drunk uncle do it with duct tape and a butter knife before you call them.
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December 2023 by Google user
If I could do 0 stars I would. They broke the clips on the trim around my windshield and instead of replacing them glued the pieces down so if any cosmetic work ever needs done again they will break and need replaced. They also dropped something in the dash and it is now stuck in the fan motor. So no heat. In December. Totally unprofessional. The manager has yet to even respond to me after two weeks. Besides this review I will also report to Better Business Bureau. EXTREMELY DISSATISFIED
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December 2023 by Jeremiah Wismer
If I could do 0 stars I would. They broke the clips on the trim around my windshield and instead of replacing them glued the pieces down so if any cosmetic work ever needs done again they will break and need replaced. They also dropped something in the dash and it is now stuck in the fan motor. So no heat. In December. Totally unprofessional. The manager has yet to even respond to me after two weeks. Besides this review I will also report to Better Business Bureau. EXTREMELY DISSATISFIED
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June 2023 by Chris Andersen
Was quoted an hour and a half but it was done in less than 45 minutes. With drying time, I was out of there in less than an hour!
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June 2023 by Candice Carlson
Very quick and respectful of my vehicle.
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June 2023 by Candice Betts
Very quick and respectful of my vehicle.
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February 2023 by Janel Ward
William and Todd went above and beyond. My windshield was replaced without issue. They even vacuumed my car and made sure the dash was clean. Thank you!!!
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January 2023 by Jim Kotouc
Very good experience. My windshield was replaced and calibration completed in an hour and a half while I waited. Staff was friendly and knowledgeable and explained everything including their Nationwide warranty. Couldn't be more satisfied.
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December 2022 by Tim A
I would highly recommend going to Des Moines to get your windshield fixed. The Ames location is not friendly and super unorganized. I scheduled 3 weeks out to have an on site windshield replaced. An hour before the time frame we got a call saying it won’t fit in the van. So we set up 2 more weeks to go to the store. Showed up to find they no longer have the windshield!!!!! We later set up another time to go there and again they had the wrong windshield, again. But they didn’t find that out till after the old one was out. So they had to run to Des Moines to pick it up!!
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December 2022 by Hannah Jane
We were very pleased with the service we got at Safelite. Windshield replaced in timely manner, vehicle was vacuumed, and wipers were reset. An all around great experience!
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November 2022 by OldBarn Shop
Took my 75 impala there to get the windshield resealed.. All this guy did was put caulk inside the car (should be outside) and gave me a bill. Told me they couldn't remove my windshield to reseal it because no one manufacturers the clips anymore which isn't true. So of course rain still pours right in. Complete garbage service. I had to put sealer on the outside which it never leaked again. Yet this is a professional business. I believe Eric was the guys name.
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October 2022 by Adrian S.
Atrocious service. As windshield replacement is one of their "specialties" I expected no large issues. I'm reasonable enough and little things happen. But this specific Ames location needs to be broken down and start over. I explained that a large piece of trim flew off my car when I was driving after they "fixed my winshield" I told them I was not comfortable driving the car as it's dangerous. The technician told me it was not dangerous., because the winshield isn't going anywhere. Thats great except when everything around the winshield is flying off i consider that dangerous. Maybe im safe inside, but anyone around me is not. I am being made to feel like i am the issue for wanting them to correct the issue rather than them recognizing they may have made a mistake. Customer service not associated with this location has been good atleast. All other experiences with this company have been great. So, avoid this Ames location at 816 S Duff ave and you'll most likely get the service you deserve.
