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“Josh has great customer skills, answering all my questions and explained my new phone, plan, and what I needed to do for my warranties. Thanks to Josh I had a great experience and he even stayed several minutes after closing to insure I was taken care of.”
“I had a great experience recently at this location. The young man that took care of me was very friendly and helpful. Answered all my questions and made my experience pleasant and easy.”
11 AM - 5 PM
115 S Duff Ave, Ames
Mobile Phones
“Usually only one or two employees present so there can be a wait, but the people in this store are ON POINT. They solve problems and get things done. They are sharp, personable, polite, knowledgable and professional. In short, they know their business and are good at it. The store itself is situated oddly and parking can be an issue, but that is the only downside.”
“We came in around 6:15 pm on February 16th to port a number onto my plan. Serena was extremely helpful in every way possible. She showed us the new phones, their features, and even knew the specs of the old phone that was being ported, to compare with the choices of new phone options in the store. That's impressive! After selecting a phone and porting the number there was a goofy billing glitch in the system that was no fault of this store. Serena contacted the higher ups in the billing department, and after a few minutes they got my monthly payment exactly where it should be. Mind you, this ran slightly beyond their store hours by about 5 minutes. BUT, unlike probably many businesses, we weren't rushed out, we got everything perfectly done before leaving. Totally impressive customer service.”
11AM - 6PM
701 S Duff Ave, Ames
Mobile Phones
“Johnathan was helpful the other day. It was just before close and he was the only one working and he worked hard to resolve my data service issue. If you need a reason to switch to T-Mobile, a good one is the service in the retail locations. Yes you may have to wait but the staff are helpful.”
“Blaine and Andrew were extremely helpful when I encountered issues transferring from another phone company. They stayed after hours to assist me while we were on the phone with customer support for almost two hours, trying to figure out why my phone couldn't port into T-Mobile. These guys are fantastic, and I highly recommend them to anyone in need of assistance.”
“The manager at this location is exceptional. Tre is highly intelligent and genuinely knowledgeable about everything US cellular. Highly recommend this store. 10/10”
“If you have an option of Verizon's helpers , pick Fi !!! She is amazing. She worked through a lot of stuff to get my friends phone switched over. We were so happy with her !!!!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Not a lot of businesses wow me these days, but this is one of them. Super friendly folks helping out people with repairs and doing it the right way. I've had issues a few times with my screen having gone to other places, and the team here didn't just fix the issue but took multiple steps to prevent it from happening again. Loctite on screws, some strategically placed tape, proper seals, just great and thorough work. And I got a great conversation out of it at the same time. Pretty wild to do intricate work with tiny screws while also having an engaging conversation. This is definitely the place to go for phone repair. Very thankful for their time and expertise.”