10AM - 7PM
705 24th St, Ames9 AM - 7 PM
115 S Duff Ave, Ames“Usually only one or two employees present so there can be a wait, but the people in this store are ON POINT. They solve problems and get things done. They are sharp, personable, polite, knowledgable and professional. In short, they know their business and are good at it. The store itself is situated oddly and parking can be an issue, but that is the only downside.”
10AM - 7PM
725 24th St #106, Ames“I had a great experience recently at this location. The young man that took care of me was very friendly and helpful. Answered all my questions and made my experience pleasant and easy.”
“We came in around 6:15 pm on February 16th to port a number onto my plan. Serena was extremely helpful in every way possible. She showed us the new phones, their features, and even knew the specs of the old phone that was being ported, to compare with the choices of new phone options in the store. That's impressive! After selecting a phone and porting the number there was a goofy billing glitch in the system that was no fault of this store. Serena contacted the higher ups in the billing department, and after a few minutes they got my monthly payment exactly where it should be. Mind you, this ran slightly beyond their store hours by about 5 minutes. BUT, unlike probably many businesses, we weren't rushed out, we got everything perfectly done before leaving. Totally impressive customer service.”
“The manager at this location is exceptional. Tre is highly intelligent and genuinely knowledgeable about everything US cellular. Highly recommend this store. 10/10”
“Josh has great customer skills, answering all my questions and explained my new phone, plan, and what I needed to do for my warranties. Thanks to Josh I had a great experience and he even stayed several minutes after closing to insure I was taken care of.”