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August 2024 by Matt Burnham
I have brought my car here three times and I have had a excellent experience each time. The first time they accidentally messed up the AC system (while replacing something unrelated). I picked up the car late on a Friday evening, so their mechanics were out and it couldn't get fixed until Monday. They helped me out and loaned me a car (for free) for the weekend. The second time they went out of their way to get a replacement radiator delivered in time before I left for a road trip. The third time they spent 3 days trying to diagnosis an issue I thought had but they couldn't replicate, and they didn't charge me for it.
What you get here are honest mechanics who charge a fair price and take care of their customers. 10/10 would recommend.
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August 2024 by Crystal Pratt
Excellent customer service, quality work, and friendly people. I would recommend to anyone looking for car work to be done!!
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July 2024 by Elizabeth Kallsen
Got me in the next day and fixed my car in one day. Thank you!!! I’ll absolutely be back.
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July 2024 by Nicholas Willson
They go above and beyond! Highly recommend!!!
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July 2024 by Juan Steibel
Highly recommend auto repair. Very honest assessment and reasonably priced jobs.
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June 2024 by Nino Storelli
What a great experience, daughter’s car stopped working, Mark was able to diagnose and fix it the same day at a very reasonable amount. Feel very comfortable taking your car there. Thank you so much!
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June 2024 by Emily Klatzer
Mark Hansen's was a trustworthy mechanic that got my vehicles in and out in a timely fashion. Everything was always fixed appropriately for a reasonable cost. The staff would take the time to educate me on whatever issue my car was having. Thank you for serving me and my husband the past couple years! We hope to find a mechanic comparable to Mark Hansen's now that we have moved out of Iowa.
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May 2024 by David or Lisa Seuferer
Skilled, honest, reliable, efficient, great mechanics!
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April 2024 by Nathaniel Watson
Best place and best service in Ames. I have a 20 year old pick up and I needed work on my suspension. The mechanic looked over the whole suspension system and replaced the lower ball joints and alignment. Mark Hansen himself explained everything to me what needed to be fixed. Will return in the future.
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April 2024 by Terry Sobotka
I live in Sioux City, but I've been in Ames twice in the past 3 weeks. Both times I needed
emergency service before going back home, both times I went to Mark Hansen's and received immediate and excellent service! Now I know why my father only went to his father's auto repair business around 45 years ago at Ken's Pro on Lincoln Way &Duff. His reputation is as good as his father's was!
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April 2024 by Anna Hamlett
I locked my keys in my car in the morning, but they were at my car within 30min to unlock it! One of the cheapest companies to unlock my car in this area and super friendly to work with! Answered all of my questions!
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March 2024 by Susheel Kumar N
I got the car fixed for an engine warning light. The issue was resolved. When receiving the car a significant scratch was noticed on the car door paint and when asked about it, I did not get a satisfactory response.
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March 2024 by Jelani Smith
Been having some trouble withy car ever since I took it over to them. Background, used to have perfect service from Hanses, but not any more. Had a 2012 Chevy Malibu taken in for some repairs, mind you never had a problem with her, until they broke something. Now she barely runs, pretty sure they installed a faulty fuel pump, as she dies all the time now. Never even contacted me before installing it, just did and said here's our bill. Now I have a broken car that they messed up. Can't recommend going there after what they pulled. They say finding a good mechanic is hard, they sure were right. Again used them since 2014, they won't be allowed near one of my cars again.
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January 2024 by Matthew Shevokas
I would strongly warn any potential customers to avoid this auto mechanic. My daughter took her car to be looked at because of a rattling sound in her engine compartment. They told her it was probably a rod or bearing going out and that the engine would need to be replaced at a cost of $4,000. I later traveled up there to look at the problem myself and within a few minutes figured out it was a faulty A/C compressor pulley. Swapped it out myself in short time and problem fixed. Stay far away from this mechanic shop!!
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December 2023 by kris moore
The best staff ever.
Excellent work.
