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January 2024 by Debbie A.
I ordered almost $2000 of ceramic tile on 1-25-24 at the Ames store. I was truly amazed at the customer service offered from both Bruce & Alec (store associates). They answered every question to the best of their ability and if they didn't know the answer, they knew how to find it. The variety of tile to choose from was overwhelming and no way would I have figured it out without their assistance. The only hitch in working with Lowes was trying to do a survey online to give both of these people credit for all of their help. For some reason my receipt did not have the ID# required to fill out the survey. Thank you Bruce & Alec!!
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October 2023 by Scott P.
Ordered fridge for delivery between 1-5 and they had a truck issue but told us would still deliver by 8. Never delivered and dispatch told us to call the store to let the store know they are running behind. Next day still not delivered by 5 And they confirmed would be delivered. Still undelivered at 7:30 PM. DO NOT ORDER ANYTHING IOWA!
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May 2023 by Dee H.
My husband and I were in Ames Lowe's to get ideas on appliances for our new home. Three employees in different areas spent quality time with us answering and asking questions. As we walked through the store, multiple employees inquired if we were finding what we were looking for.
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February 2023 by Jen W.
We purchased a dishwasher three weeks ago at the store in Ames. We waited for almost an hour for someone to help us to purchase this dishwasher. They were very bit busy and very shorthanded. 3 days after I purchased the dishwasher I received a call telling me the dishwasher I purchased did not exist and therefore I needed to check and buy a different dishwasher. After finding a second dishwasher, I was told someone would call me back and let me know if it was available. I never heard anything two days later I get an email and text message from the man who is going to install it telling me the dishwasher was coming Yesterday. I was Elated! On the day of the install I was told the dishwasher was not in and lowes should have called me and canceled and they did not. I called Lowe's to try and talk to somebody about it was given the name of a person to talk to and that person did not call me back. I had to call back again and again the person did not call me back on the third attempt I actually spoke to the person and found out the dishwasher is at least 2 to 3 weeks out no explanation of why no one called me and no explanation of when the dishwasher didn't show up and the installer went to pick it up and it was not there and the installer said Lowes was supposed to call me and they never did so I moved my schedule around to make sure we were home for dishwasher installation. The installer didn't show I contacted him. He was extremely nice and said Lowe's was supposed to call me and they never did. This is so frustrating! I understand things can go wrong...but the not calling me is unacceptable!
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August 2020 by Bernie R.
This place is a joke. Employees chat with each other and look at there phones as customers wait to ask questions. Add to that the employees have no idea what they're doing in there respective areas. Looked at fridges last night. Came back today to purchase one that the lady said they had in back. Nope, none in stock. Absolutely none apparently. Wasted trip. I could have been driving to a different town,
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May 2019 by Diana E.
I had problems getting a new washer/drier delivered to my apt. The landlady gave her office address and phone number for delivery and then left for a meeting. She didn't give my address and phone number.Duh! After waiting forever! I called the manager at Lowe's. He was absolutely great. Intelligent, funny, someone who gets the job done right. Delivery was scheduled for a Thurs.with next delivery Sunday - too long for me. The delivery guys, on a night with lightening and heavy rain, where going to try to deliver Friday evening late. They weren't able to but they got it to me Saturday and they were considerate, did a great job of setting it up and friendly. Impressed.
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August 2018 by Ben N.
If there was any other option for a large home improvement store in the Ames area I would go there. I ordered a bathroom vanity top for a remodel of my parent's bathroom while my Dad was in the hospital. We were on a tight schedule to complete the project before my Dad got home, it took four weeks for the bathroom vanity top to get it, which was fine. But, the dimension of it when it did arrive we're incorrect. The Lowe's customer service rep apologized profusely... But then it took them another FIVE weeks to get me the corrected order. So, longer than the original order time, to fix a mistake! Then when I finally picked up the corrected one they had me sign an acknowledgement of receiving the order at customer service, didn't give me a copy, and didn't have somebody come with me to help load it in my vehicle (which I would have appreciated), so naturally... I got stopped at the exit door and accused of stealing merchandise because I didn't have a receipt...
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August 2018 by Kim W.
This review is for Don Dodd at Lowe's for Appliance deliveries. My experience with Lowe's delivery was not so good. However Don and Jon came back to fix a problem with a pedestal. They fixed the issue and then Don spent just a little extra time and put the washer closer to where I initially wanted it and I didn't have to call my plummer like I was advised prior on the first delivery. Thank you Don for going above and beyond and making this experience a lot better! A little extra time and caring goes a long way!!!
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July 2018 by Mary S.
Beware of buying appliances there! When something goes wrong they will be no help at all. I bought a Maytag washing machine 9 months ago and it can no longer make it through any wash cycle. I stopped by to see what to do and was told I should have bought a protection plan. However no protection plan was ever offered to me when I bought the machine. They gave me a number to call and since I am rural I will have to pay for a service call even though the machine is still under warranty. They affirmed there is nowhere I can take the machine for service. And the appliance clerk was not very nice about it either. I will not shop there again!
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November 2017 by Oliver B.
I tried shopping here a couple of times once I started going to college. On my first visit it was awful. I don't know much about light bulbs so I tried asking the guy why once led bulb was so much more than the other since they were both the same 60w. It took me ages to get someone who knew what was going on and I finally got this laid back dude named Ben. He just kind of stood there and stared at the two boxes before giving up. Yesterday I went in to get some wire for my project and this guy who looked like syndrome from the incredibles came over. (Not even kidding) I thought it was going to be a waste but the dude knew everything about the electrical stuff and more!!!! Helped me out with ideas on how to insulate my project too. If you find the right guy it works but otherwise don't bother.
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September 2017 by Don S.
I am somewhat disappointed with the customer service at this lowes. My wife and I were shopping for a New washer and dryer and it took a very long time (20 minutes) to find anyone willing to help us. Once we did find someone we tried to get everything ordered necessary for the new appliances to be delivered and setup. We specifically asked about the steam feature of the new dryer, but when it was delivered we found that they had not sold us a hose set to get the steam feature functional in the dryer.
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August 2017 by Michaeline A.
I think ALL the employees here are hung over..... nobody knows anything or what they are doing....good God give me patience!
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October 2016 by Erik S.
I have observed as 6 employees literally stood around and watched a line at the 2 open cash registers grow to the point of being a fire escape hazard. Lowe's often has what I need, but the Ames location has some of the worst service I have ever experienced. Even if all the folks working have different job categories and aren't able to run registers and check customers out, good management would tell them to go hide somewhere else. It looks bad, and is incredibly frustrating, to stand in line for 15 mins while people you believe could help won't jump in and make things happen faster.
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September 2016 by Heather N.
I just wanted to write a brief update to say I still go to Lowes pretty frequently and have had excellent customer service from both Nick and Angie. Angie has helped me in the paint department quite a few times and has given amazing advice. She knows what she's doing! If you go during an off peak time, you may have a hard time finding someone though. A few times I went and couldn't find a single employee in 4 departments.
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June 2016 by Art B.
This Lowes location is a bit smaller than many, but it's still the best DIY home improvement option in Ames. I've found the need to go to Menard's and Home Depot in Ankeny on occasion. The staff is friendly, although not always as visible to offer help as employees at some competitors. Recently found a great deal on kitchen appliances here, but you need to watch for promotions with items such as appliances and carpet for Lowes' prices to be truly competitive.