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December 2023 by Zaq C.
It's a fine Hy Vee. The Wine and Spirits clerks are particularly fun employees to chop it up with. Any time I need help, the folks there are always on the ball. One time some random asshole college student came up to me and tried to recruit me to join his Amway team, but that's mostly just a funny anecdote and has nothing to do with the store. I hope his pyramid scheme fails and he gets punched at an Insane Clown Posse concert.
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February 2023 by Antonia Turvold
The flowers my daughter received for her birthday at college looked nothing like the flowers I ordered. Not a single flower was even similar to the picture. It was not even a cute bouquet, to be honest. A child could do better. It was on time. Best I can say about it. Not very impressed. The Hy-Vee in my town always does a wonderful job with arrangements.
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July 2022 by David Fee
Always very helpful and nice. Will deliver anything in the store you ask for and pair it with custom flowers/etc.
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March 2022 by Tom Reis
West Ames HyVee is playing mind games AGAIN. Their constant rearranging products causing customers to spend endless hours of wasted effort such that even their employees cannot seem to find products....good job at mismanagement.
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January 2022 by Julie R.
This review is based solely on my last experience here. I had been exposed to covid the last part of December2021 and needed to get a home test. Closest still open was Hy-Vee west. About $35 with tax. Pricey I thought, BUT I needed it to work. Come to find out recently, people have been complaining that companies are PRICE GOUGING for kits that were $15 for a two pack and now are $19 for a two pack. So, yes, Hy-Vee has been doing the same. DO BETTER HY-VEE! This is literally a pandemic. Marcy'sDinerTantrumScale 5/5- NoScreamingKids. NOT CyHawkApproved. They have lot parking. Employee I interacted with was friendly(I always mask, because I'm a RN) The place is clean. Nicely lit. Open till later, but during pandemic, not open all night. So, now the government has made tests free. I'll go there from now on. Stay healthy. Wear your masks, they DO work. My test was negative and I repeated one of the drive through ones next day and that was negative as well.
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July 2021 by Ulrike Genschel
My mother in law sent me flowers through this store. The bouquet was clearly several days old. It lasted about two days and some of the flowers had rotten stems and were already withered on the day I received them. Very disappointing.
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June 2021 by Linda Solberg
I will never order from this Hy-Vee again I called the Saturday morning before Mothers Day to have flowers delivered to my 95 year old mother for mothers day and they said they would be delivered later that afternoon. They did not deliver them until Tuesday afternoon after. when I called they lied to me and said they went 2 times and no one was home.they were home all day and never left the house. They had their phone number and mine and never called either of us. when I called they would only give me half of the cost of the order back.
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March 2021 by RoxAnne Grannon
Best parking for a grocery store!
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October 2020 by Mark H.
My wife and I have been shopping here for more than 40 years, so I thought it was high time to review this store, especially since their reaction to the pandemic has been so exceptional. I was always a big fan of the store before but now I really would not consider shopping anywhere else. Since the pandemic (and possibly before; I never thought to inquire before) HyVee has been offering free pickup of groceries ordered online. You order and pay for them on aislesonline, a shopper does your shopping for you, and then you drive up and they put the groceries in your trunk. Let me repeat that there is NO CHARGE for this service, provided your order exceeds 30 dollars. I was a little reluctant to do this at first because I actually like wandering the aisles, making sure I get the item of my choice, the best date, etc., but when Covid cases began spiking here in Iowa we started using this service for safety reasons and now I am completely sold on it. There have been almost no glitches or mistakes in months of ordering, and on those very rare occasions that there has been, they have been promptly and courteously corrected. On one occasion, when an item I ordered didn't make it into the bag, they delivered it to my home. Their computer system allows you to select an alternate item from a fairly extensive list of choices in case they are sold out of something, and they even follow a policy of not charging you more for the alternate than the original item cost. Just today, for example, they were out of the small banana bread that I ordered, and gave us the large size that I had selected as a substitute for the same price, which I think goes above and beyond the call of duty. Back when my parents were still alive, they came to visit me from New York and I still remember my father's astonished reaction to this store-- the wide, well-lit aisles, the employees who smiled at us when we passed them (and frequently greeted me by name), etc. He kept saying that there was nothing like in this in New York City, and of course he was right. The staff here is about as friendly and accommodating as you can possibly ask for. When I have had purchase requests I have always gotten a quick reply-- sometimes they can't order the item I requested, but they always let you know why. Bottom line: if you don't already shop here, you should definitely consider doing so. This is one of my favorite stores in Ames.
