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November 2023 by Tyler L
We were assisted by Landon while looking for a used vehicle. We were scheduled to arrive right at closing but called ahead and they had the vehicles we were interested in ready to go. He was very knowledgable and helpful. Overall had a great experience with this dealership and would recommend anyone in the area to check them out.
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November 2023 by Marcia Moore
I had a very informative experience with Cam who was an amazing upbeat knowledgeable salesman. I left knowing a lot about my new car but also knew I was free to call or stop by anytime for further questions. Many thanks Cam for your excellent service.
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November 2023 by Joshua Carrington
I called in to this place and needed some help with a used Odyssey I am purchasing that the CarFax said Honda of Ames serviced for most of its life. Alex took multiple calls and went out of his way to find some info for me that was a huge help to me and my family. I can't speak for their sales or service, but if they go out of their way knowing that there was nothing in it for them from the start then I feel they deserve a good review!
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November 2023 by Abigail Micheal
Went in and Honda provided exactly what I needed and then some. They worked with me to provide the best service package for buying a car I could have ever imagined. Really proud of their customer service & would definitely work with them again any day! A+
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October 2023 by Rob Jennings
Great experience! Everyone was great to work with. Cam did an exceptional job…he was very personable and professional…he made the entire experience very easy and enjoyable.I will definitely recommend Cam and the rest of the group.
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October 2023 by Carly Reiser
If I could give 0 stars, I would.Bought a low-milage 2012 Subaru Forester in December 2022 and less than a year later in October of 2023 the entire engine needs to be rebuilt/replaced because of two worn cylinders and a short block replacement. Along with several other issues that arose and come, to a whopping $14,000 bill. Basically, they sold me a totaled vehicle as far as I'm concerned. These are not things that just happen over a 10-month period.When we purchased the car I was told they "look over everything" to make sure it's in good condition to resell. After the phone call I just had, I learned that is not the case. All they do is test drive and fix any codes present.I take responsibility in the fact that we should have purchased the warranty they tack on for an extra couple grand, but in my defense, I was reassured that these cars are thoroughly checked over. Which now we know they are not.Buy a used car here at your own risk. I am now left with a hefty loan and a totaled car. Honda of Ames said they will not do anything to make it right.
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October 2023 by Joe Klipping
We purchased our 4th car from Honda of Ames (a 2024 Civic EXL hatchback) this weekend. Everyone we worked with did a fantastic job. Let’s name some names so I can give well deserved accolades: Aaron Warren worked hard to get us the best APR available and the paperwork process was incredibly smooth. Jon Ballard was our contact person in the initial process and did very well in explaining his role and how he could help me with my trade. Then Cam Evans was the sales associate we worked with. He’s very personable, professional, and most importantly, not pushy. This is the 4th Civic I have owned, going all the way back to 1984 when I purchased a new Civic S hatchback for 6800 bucks. No Civic has ever disappointed me and I am looking forward to many years of trouble free driving. Oh, I almost forgot: I’ve used the service department for several years and they also have always provided top notch service.
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October 2023 by Joe K.
We purchased our 4th car from Honda of Ames (a 2024 Civic EXL hatchback) this weekend. Everyone we worked with did a fantastic job. Let's name some names so I can give well deserved accolades: Aaron Warren worked hard to get us the best APR available and the paperwork process was incredibly smooth. Jon Ballard was our contact person in the initial process and did very well in explaining his role and how he could help me with my trade. Then Cam Evans was the sales associate we worked with. He's very personable, professional, and most importantly, not pushy. This is the 4th Civic I have owned, going all the way back to 1984 when I purchased a new Civic S hatchback for 6800 bucks. No Civic has ever disappointed me and I am looking forward to many years of trouble free driving. Oh, I almost forgot: I've used the service department for several years and they also have always provided top notch service.
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August 2023 by carter
I really wanted to give this place a better rating, I loved my salesman Scott but I had a terrible experience with this dealership which has left me losing hours of life. When I first came to the dealer the original salesman who I made an appointment with completely ignored me and my texts and put a bad taste in my mouth. Scott then helped make that a lot better, found me a car and I was ready to make a deal. Spent 5-6 hours there making a deal, I agreed to asking price just asked that it was certified and got a free oil change. I think that’s pretty standard at dealerships to offer an oil change when you pay asking price. I was getting ready to finalize and the hood fell on the bar holding it up and put a dent right in the hood. The sales manager then came out and admitted it will never be the same but he’s not taking any money off. Idk how you dent a car right in front of a customer and go “yeah I’m not taking any money off” and ask if I still want to buy it. They also did not inform me that the car had been in an accident. My salesman was unaware as well but the manager knew and decided to withhold this information. Although I want to make a deal because I enjoyed scott, I don’t think this dealership will ever get my business. The sales manager also said “someone else will over look it” referring to the dent they were going to fix and that was his excuse for not dropping price. I didn’t think I’d have to say this but make sure you inspect your cars here before you buy, and people wonder why car dealerships get bad reputations.
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August 2023 by Deborah Brown
I gave Scott the salesman an awesome 5 however did not appreciate not completing the buying process . It got passed off and I was not sure what the process for signing up for the was for getting my billing process was. Also there are many people that still like paperwork and not just have an envelope with a disk handed off to you from someone you don’t know!
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August 2023 by Kendra Brockman
I had a great experience, Jerry was very helpful and helped me get into my new lease very easily. Definitely would recommend this Honda dealership over smart Honda they will not disappoint you.
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August 2023 by Marilee Stufflebean
This is the most dishonest lying crooked group of individuals I have ever had to deal with. Do NOT buy a car here. They will mislead you on rates and price, force gap and extended warranty on you, lie about mileage and warranty etc. There is nothing that is honest or straightforward. It starts with the sales Manager then to the sales people and then to financing. It is a racket they have set up throughout the process. Now I have canceled the extended warranty and they are lying saying they mailed a reimbursed check to lender when they did not. RUN! This is the c stuff of nightmares and I don't know why they are still in business.
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August 2023 by Rod Wood
My whole experience at Honda of Ames was positive. They are kind, courteous, and knowledgeable with their vehicles. I particularly enjoyed working with the salesman Jonathan Ballard.Rod
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August 2023 by Nick Blasnitz
Horrible.... paying for a warranty I don't need, a payment that is higher than we wanted even tho we could've of had a lower rate with fewer months but they neglected to tell me of this deal. Received a letter in the matter after the fact that a different lender would have made our deal better and more affordable. Let alone would have paid 5k less than I am now. Now they won't return my calls or inquiries as to why this has happened.
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August 2023 by Dave M.
I was in town only to drop off my daughter at ISU when the check engine light came on. It was late, but they worked me in and addressed the problem. This was amazing and appreciated service, as I had a multiple hour drive back home. Thank you!
