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November 2023 by Karen
You could vastly and easily improve the hotel's initial impression, which is pretty important to travelers. Upon entering, I wondered if we'd made a mistake booking here. The entryway was full of dead leaves and carpets were worn and needed a vacuum. The main staircase needed vacuuming as well. Our hallway and room carpet looked new and clean, however, so I began to feel better about the place. The chair in our sitting area had noticeable white dirt on it that looked like something that could be cleaner rather easily. The room was comfortable and very quiet which was greatly appreciated! Kudos for that!Rooms: King-room with separate seating area/kitchenette very comfortable and the bedroom was awesomely quiet -- no hallway or adjoining room noise; outside noise was minimal.Noteworthy details: Nice location -- easy to find and get to; easy to access all of Ames.
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November 2023 by Hitomi Wendorf
Had little trouble checking in through the Expedia booking, but manager Sunny took care of the problem. He went out of the way to help us. Really appreciated.
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October 2023 by Carissa Hunter
The pool & hot tub were closed. The outdoor seating area is dirty and not-usable. The lobby fireplace wasn't on and it's very drab in the lobby. Flooring & construction materials were blocking the vending machines. Wish they made the hotel more welcoming. Music in lobby, turn fireplace on in lobby. Get the pool & hot tub working. Clean up & update the outdoor seating area. Have coffee & water available 24/7. Overall the hotel has a lot of potential, but it seems very rundown and neglected. I want to stay there again, but i don't know if I will unless some changes are made. Rooms are very clean & the property is quiet. Overall a 6/10.
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October 2023 by Joey Lueck
The Grandstay is a very nice place to stay. The accommodations were excellent and there is an Old Chicago connected to it.
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August 2023 by WALTER.DEBRA ROBINSON
Staff were friendly and professional, rooms were clean, spacious and quiet.
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August 2023 by Marissa Massa
Stayed overnight here while in town for RAGBRAI and had a wonderful stay. Rooms are very spacious and clean, beds are super comfortable. Whirlpool and pool were a nice perk after a day of riding in the hot Iowa sun. Staff is super friendly and helpful! Would stay here again without a doubt. Good Irish bar two doors down for dinner/drinks.
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August 2023 by misty hansen
Room was clean and lots of space. Everyone loved the pool! Staff was friendly and helpful. Breakfast and Mattresses were mediocre.Rooms: The suite we had worked perfectly for our stay with family!Nearby activities: Lots to see and do. Shopping, parks, Iowa state campus and short drive to other fun things to do!Food & drinks: Several restaurants near by! Our favorite is Hickory park!
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July 2023 by Sarah Goodin
Our door was propped open when we arrived and the room had a terrible smell like someone had burned their cooking or something. Windows in room were also open, we figured for airing out the smell. We just needed a room for sleep so we decided to just stay. Later that night we had a nasty bug crawl across the bed. Only one we saw, and it’s summer in the Midwest. Pool was cold and looked like it needed a good scrub. Room serviced it’s purpose, but we don’t plan to stay here again. Not the worst we have ever stayed at, but not the best either.Nearby activities: Located close to the university.Food & drinks: Plenty of restaurants nearby.
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July 2023 by Amanda Lafferty
Great place to stay. Affordable and clean. My only issues were with the smell of the elevator and the lack of gluten free breakfast option. Other than that, everything was fantastic. Oh, and the bed is nice if you like A LOT of support. Thank you.
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May 2023 by Cathy and Terry Kroeger
There were no pillows or blankets for the hide a bed. Asked at front desk and were told there are no extra pillows, but could use a quilt or something. (NO extra pillows at a hotel?!) Also no dish rag or towel for kitchen.Like having the kitchen to do a family meal. (This was our 2nd stay at this location for that reason)Was pleasantly surprised to have had maid service on second day. This service has gone away at other hotels we've stayed at recently (since COVID?)
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April 2023 by Laurel Yost
We had a studio suite. Nice & roomy.Wifi was sometimes hard to get.The lack of counter space, or place to hang a towel by the sink was inconvenient. No room for cosmetic bagsNearby activities: Very handy & close to main thoroughfares & great eating places.
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April 2023 by Jojo Johnson
We were very disappointed with our stay over the weekend. Our room was very dirty upon check in (pictures to show) one of the mattresses was stained and just disgusting! Dirty stove, food in fridge, dirty microwave. When we pulled out the couch for my son to sleep on you could tell the floor hadn't been vacuumed. Front desk said there were no extra pillows or linens available (one of our pillows were dirty) so we had to make due with what we had. ALSO, I KEPT WAKING UP IN THE MIDDLE OF THE NIGHT DUE TO A MOUSE CONSTANTLY SCRATCHING AND EATING INSIDE THE WALL!! Breakfast was waffles and biscuits and gravy...the biscuits were as hard as a rock. No toast or anything. There were ANTS crawling all over the floor in the breakfast room AND the floor in the pool room. The pool water was nice and warm though!
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March 2023 by C T
First time at a GrandStay Hotel and I was thoroughly impressed. Far exceeded my expectations. Large suites, very clean, friendly staff. Felt more like an apartment than a hotel suite. Well done!Rooms: Spacious suites
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March 2023 by Zoe
Great staff (specifically Kayla), clean room, and a lot of breakfast options!Could improve by replacing burnt out lightbulbs and having better Wifi. I was unable to connect to the Wifi on any device even after following the instructions, but I didn’t mind because I used my phone’s hotspot.
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February 2023 by Danielle Merschman
Pool was cold and hot tub was the same temp. We chose to stay here because it had a hot tub. Kids who are use to cold water thought it was too cold and turned blue. Frustration for the whole family. Rooms were clean. Facilities clean.
