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February 2024 by Sharon White
I was in the store replacing my 14 year old WeatherEdge Eddie Bauer parka. I was talking about the problems my current coat had developed, and Madeline, the employee working at the time, shared with me that my coat had a lifetime warranty. I had not remembered that, and she helped me through the warranty process. Madeline’s service was excellent, and I was very grateful she took the time to help me! Also, I was thankful I had bought my original coat from Eddie Bauer! It’s rare that a company stands by their product with a warranty like that these days!
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February 2024 by Heather Ketcham
Didn’t get the credit back to the Eddie B. Credit card for an in-store return. Store manger admits that this was a known problem with a new system but “doesn’t have the resources” to help me.I brought in proof of return and disputes I filed and refused to help.
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May 2023 by Jim Twetten
Selection is thinner these days, but the products are quality, and they can order different sizes/styles for you if you wish.
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March 2023 by Elle Gadient
Vicky offered excellent customer service. She's helpful, courteous and made shopping here fun.
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January 2022 by Kate Oltman
Kim is always so helpful and knowledgeable. I recently wasn’t able to use some credits online, so I brought the cards in to the Ames store and Kim took the time to get it all straightened out. She placed two orders for me and gave me the better discount that was offered at the time when I encountered the problems. Eddie Bauer’s excellent service and products keep me a very satisfied customer!
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October 2021 by rando vids
always enjoy checking out the new arrivals as well as the Clearance. The store is always neat and well organized. The staff are helpful without being pushy
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December 2019 by Donna McClintock
Great! Costumer service A+
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October 2019 by Karie Schatz
Great deals and guaranteed for life. You really can't beat that.
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August 2019 by Lena McLean
Great products
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June 2019 by Scott Brause
Can't beat this place when they have their 50-60% off sales. High quality clothing at a walmart price point.
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April 2019 by Amy Papiboune
The staff is super nice!
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March 2019 by Meredith Phipps
Went in with a new coat that I had ordered online that had feathers coming out all over. Employees were extremely helpful, had many options on what I could do but offered to fix the problem right when I was there and made the coat so much better. Highly recommend the store.
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March 2019 by Jack Friend
Membership does not cover wear and tear. Salespeople were not upfront about this.
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March 2019 by Ferit Karakaya
still the best outdoor clothing
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February 2019 by Lan Wallin
Love their products!