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November 2022 by Mozhdeh Saadati
My issue was a little bit complecated. However, the store manager patiently put more than an hour to solve my issue. The were two senior people before me and the way he was treating them with patient and respect, and solving their issue was impressive.
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July 2022 by Barb Weston
Great service JAC is the best. She is always so helpful.
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June 2022 by Beth McPhail
Very helpful, and informative when selecting a new cell phone and wasn't pressured into selecting a plan or phone which wasn't need for my situation. All representatives were very professional and courteous and never felt rushed or pushed to pick a plan or phone
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April 2022 by Laura Donaldson
While I absolutely HATED how my transition went with switching to Verizon from Straight Talk, we received great customer service from these people. I had to go in 3 different times never for less than a half hour each but it made it much less stressful since they were taking care of it and talking to Verizon's and straight talks AWFUL customer service lines.
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April 2022 by Gregory Gehring
I'm from out of town and my phone broke. Had to get a new phone. Very helpful knowledgeable kind person helped me. Even stayed later than closing time to make sure everything was done right with my new phone. Great service. Thanks
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April 2022 by Wayne Clinton
Professional experience, took time to answer my question and made sure I was comfortable with my recent transaction. Valued me as a Verizon customer.
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March 2022 by rando vids
oh my goodness , so helpful. Absolutely wonderful. Patiently answered all my question without making a big sales pitch. Highly reccomend!
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March 2022 by J
Great customer service. They found a discount for me when I stoped in for a SIM card for my iPad.
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February 2022 by Jessica Scott
Tyrese the Manager was the most patient and kind person I have ever met. He had so much compassion for the issues I had with a very big problem on my account. He stayed on hold with someone above him to get the problem which saved me hundreds of dollars for hours. I’m an eternally grateful for his kindness and the fact that I felt like a person and not just a number or a dollar. I wish more people in the world took the time and cared enough to treat people they way he did, we would be better for it! #moretyreselesshate(I think we should make this Verizon’s new hashtag)Sincerely a grateful longtime customer,Jessica
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January 2022 by Brock Wilkening
Caleb stayed long after hours to help us get our phones set up and working! He’s a rockstar!
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January 2022 by Noah Milhous
Went to Verizon to upgrade my phone to the 13 Max Pro because they just got shipped in. Went in to be told i had a past bill payment, which is fine and i paid off on the spot. Then the employee working was told that their finance team would have to speak with the owner of the plan, but she proceeds to say all our personal information across the room while trying to control a little kid. The finance team said that it would be months till i can get my upgrade. If you use Verizon’s services please do use this store. If i could give less stars i would.
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November 2021 by Dani Goodman
I was helped by Jac and have never had a better experience working through a cell phone issue. I was very impressed by attentiveness throughout the entire process. I will be back! Thank you again, Jac for everything!!
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November 2021 by Mitchell VanderVeen
Great service. Tyrese was very helpful and quick with getting the phone transfer in order.Would shop here again.
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November 2021 by Ben Handsaker
Excellent customer service Left the corporate Verizon store in Ames because they had their doors locked even though I had a scheduled meeting with them
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October 2021 by Ricky Rutter
Tyrese was awesome! Knowledge was so inspiring . He knew everything that we needed to do to get my 6 yrs old phone to even work. In the end I decided to upgrade and we both knew it was time. Hopefully it will last a little longer. Thanks Tyrese!
