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March 2024 by Alis Vides
Getting to this location and it’s closed. No sign on the door, nothing online listing it being closed. How frustrating. Then after reading the previous reviews, I guess I was in luck. Definitely won’t be coming back.
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March 2024 by Gael Leon
There always closed at this point just don’t even open the store it’s always says their on lunch break I hardly think they are open
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January 2024 by Jeff Gates
Very rude women in this store. They need a course in proper customer service basics.
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January 2024 by Lili
My little brother got a hat from there and on the hat the price said it was 24 dollars well they charged him for 28. My little brother is eight. They wouldn’t give him his three dollars back which they should. The lady was very rude to my family and did not care. We are not coming back and I was very disappointed. They need to fix the price for how much the hats really are or not overcharge a little kid!!!!! ?
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December 2023 by Yasmin Martinez
The lady who they have working here is completely unprofessional and unqualified to be working in customer service. She was rude from the moment my boyfriend & I walked in. She did not want to assist us nor answer any questions. As we walked in the first thing I noticed was the lollipop she had in her mouth which she was more focused on. Overall experience, DISGUSTING.
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October 2023 by brandon fisher
Lady is so slow watched 5 people walk out cause shes so slow. Everytime i come here i wait an hour to check out for a hat. Ridiculous
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August 2023 by K P
Mario is a horrible employee. And so is the slow girl he works with. My friend and I went into the store to get a hat pin, we waited to be acknowledged. It was us two, a customer at the stand, another customer and his child and the two employees. We asked the girl if we could be rang up and she said “not yet”. She was standing around while Mario was talking to the customer at the stand about ordering a hat. We got that he was being helped but when there are TWO employees and they both need to help ONE customer, that’s when you should get you have issues with employee choice. We waited, then Mario finally acknowledged us (he was on FT w some woman talking about orders he got for people). He then finally told the girl to “turn on the other device” and she took FOREVER. As if she couldn’t listen to a conversation and turn on a hand held machine. She finally got it up and rang up my friend then asked her to enter her email which my friend did. She put the device down for the girl to pick up and she kept focusing on the conversation. We stood a moment longer then my friend said “that’s okay” and put the pin down and we started walking out. Mario said “sorry you didn’t wanna wait for us to change devices” I said not when you have sh**ty customer service. He then called me a sh**ty customer. I repeated that they had terrible customer service and he called me a FAT B**CH. Lids really needs to do better about choosing quality people to work for their locations. I cannot believe a got called a FAT B**CH because TWO employees couldn’t multitask and help ring up TWO customers. It was literally one item, a pin. And we didn’t want to wait 10+ mins so WE are the shi**y ones?
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August 2023 by Jill Griggs
Paid and waited 1 hour to get hat embroidery. Still not done after 1 hour got refund and left.
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April 2023 by Corndog 515
This Lids has gone downhill so much since it opened when the mall did.Their selection is not near as nice as it used to be.The staff that has been working there over the past year is not helpful at all. I've gone in asking if they were going to carry certain editions of hats (when it first opened, the Manager always ordered in each MLB special edition hat. Mother's Day, Father's Day, All Star Game, St. Patrick's Day, etc) and they look at me like I have no idea what I am talking about. I will explain to them what I am looking for, and that previous years, this location would get them in. I then am just told to go online and order it if I wanted it so badly. I told them that I would rather enjoy coming into the store to see the item in person, check the sizing (I wear mainly fitted hats), as not all fitted hats fit the same. I know my size, but depending on the material, sometimes the hat will run smaller than normal. I digress.It would be nice if this location would get back to their original ways when it first opened. I bought a hat at least once a week.Sadly, now, I have to order online on the website, wait for it to ship & hope it fits accordingly before the special release hats sell out if I need to return it.Oh. Their posted hours on the website, Google, & on their door are all different. If you wanted to go to this location, plan between 12 - 5.
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March 2023 by Vinnie Costellano
I'm a die hard collector of every MLB team fitted hat. I usually order every one online, but since it was a special day, I thought I'd go with my wife and see the selection. What selection?? What hats they did have, were either not my size or snapback. Worse selection of hats!! Will continue to order online.
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February 2023 by Martin Piza
It always close and always at lunch
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October 2022 by ryan krebs
Every time I try going to this store in Altoona it seems closed. Was just trying to go there and people inside yet door is locked. Lady working inside let’s people out then relocks the door. Never will I spend a dime here again and I buy lots of hats. Awful experience more then once
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May 2022 by Christa Hirayama
Great hat prices I got a green bay packers hat for only $5
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May 2022 by Tyler Huff
To much mainstream stuff of typical teams....Yankees, Cowboys, Lakers, etc.etc.No Premier League Football stuff either ?
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March 2022 by Austin White
Great and amazing staff only place i will buy my hats from!!
