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April 2024 by Jason Savala
Shannon made my jewelry buying experience smooth and easy. It was a pleasure doing business with her, she made me comfortable and made it easy to find the right piece of jewelry that worked for me.
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March 2024 by Katie Bern
Shannon and Derek are very knowledgeable and helpful!
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March 2024 by James Burdett
I have found my new personal jewelry consultant. Amy is GREAT. Follows thru with what she says. Highly recommend her to anybody looking for honest and caring salesmanship. Her manager is very caring as well. Both made me n my fiancee feel very comfortable.
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March 2024 by julie lee
Amy is very knowledgeable and helpful! I usually go to Ankeny. I will do all future business in Altoona with Amy. The store manager is also very helpful.
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March 2024 by Noranne Keller
Shannon and Amy were amazing in helping us pick out engagement and wedding rings!!
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February 2024 by Alison White
TJ (I believe, sweet brunette gal) did a wonderful job this Saturday with us. When I couldn’t decide on my back up set of rings/ temp pair she came up with other options and solutions and listened to us on what wants/ needs. If you get the chance to work with her you’re in luck! Thanks again!
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February 2024 by floyd hays
Adjusted the watch band on my new watch. Quick and efficient, very pleasant.
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February 2024 by Rhonda Ross
Went to Kay’s jewelers for a ring repair and purchase. Derick was so helpful and polite. He doesn’t make you feel obligated to buying anything. Thank you for great customer service! Good to know some people still understand the concept
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February 2024 by Logan Boyd
Extremely easy and caring customer service. Helped me make the right pick and included some extra goodies. Great selection. Highly recommend for your jewelry needs.
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February 2024 by Ariana Darc
Came here for a resize with my husband and the sales woman was absolutely delightful. Thank you so much for the help Shay!!
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January 2024 by Isabell Snyder
Shay was extremely helpful! Got me a great deal!
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December 2023 by Ashley Whitehill
If you want your it's you bought do not buy from here! Wish I could give 0 stars!UPDATE: here we are Monday morning now called and have been told 3 times it will ship and still hasn't. The store manager Derreck cannot call customers back. Shannon is rude, talks over you and it's her way or no way. She makes every excuse why the ring didn't ship on Friday like I was promised. Still hasn't even shipped on Monday. At this point I just want to return my ring and order from a more reputable business!This is the worst store ever! After spending 8k on a ring I still can't get it shipped to me. The store keeps saying it's shipped but never does. Take your money and go else where! At this point I'm going to contact our bank and start a fraud investigation since they are keeping my item after it's been paid in full. They had my items since the 22nd of November.
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December 2023 by joshua
shay was more than helpful! she was extremely friendly and personable! she was a pleasure to shop with and helped me find the perfect gift for my grandmother, i will definitely be back to see her again!
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December 2023 by Matt Johnson
Shay Rynearson and crew provide outstanding customer service at the DM OUTLETS. They fixed my chain in the store then I ended up buying another item. Shay went above and beyond while exceeding my expectations. KAY is lucky to have her.
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December 2023 by Morgan and Melody Burkman
Thanks Shay!! You were amazing to us❤️
