-
March 2024 by Matt Gibson
Jordan was extremely helpful in helping me find the game I was looking for! Great experience!
-
March 2024 by Bryan Waters
I bought a used Xbox x, a battery pack, a used controller, and two games, one of which has a new tag on it! I was excited and didn’t bother to look closely. Realized BEFORE playing the game, that it was on gamepass, so I went to return it. The price tag was directly on the game case with no plastic or anything else. Upon taking it back and getting called a liar (that it was sold to me with the plastic and that I lied) I showed the employee that the GameStop tags were on the game case itself and if there was plastic on it when it was sold to me as new, the game stop tags wouldn’t be on the case. In fact upon further observation now that I was mad at their dishonest employees and dishonest policy, there were about 3 tags on the game including one behind the “New” sticker saying “$34.99 was $69.99.” When I showed the employee that, his excuse was “prices change all the time” and if “you bought it without the plastic cover, then you knew you weren’t getting your money back because think of Walmart or any other stores.” When I mentioned that I bought a new game and it is not my decision how the merchandise is sold or with or without certain packaging and it was implied that it was sold as a new game with a new game price, I should get my money back. Even the customer service guy I called after they gave me the number said the GameStop price tags for new games would go over a thin pastic wrapping around the whole game (one where you would not be able to open the case without removing it including the price tags as for New games the price tags are not on the game case itself). They escalated my concerns to the district manager and I will be waiting to show him my game case with the multiple different price tags on the case itself. The manager even sold me this and he’s the one who called me a liar!! Would’ve been okay with store credit but the game I want is only available on game pass as they only can order the ps5 version of that (that isn’t their fault), however, do not call me a liar and then give me excuses as to why you guys did something then blame it on my oversight when you should be more honest in business practices. I don’t like being called a liar and then being told the reason you sold it to me like this in the same breath.
-
January 2024 by Jesse Miller
We went to trade a game on ps4 for the same game on Xbox and had to trade 2 other games plus we had to pay 20 bucks and he didn’t Evan give us a case and he was mean
-
December 2023 by Toby Lusk
Would be nice to not get attitude when asking about new products coming..just part of the reason people shy away from this store
-
November 2023 by Donny R
Grandson favorite store
-
September 2023 by Chuck Smith
Shay was very helpful and knowledgeable. We will definitely be back to this location.
-
August 2023 by Conner Reynolds
Can't answer phone
-
July 2023 by Ben
Very impressed by the staff. She was very helpful and friendly over the phone and provided answers to all the questions I had. When I was in-store, it was clear she had a passionate interest in games and was a pleasure to talk to. Quickly processed my transaction while attending to other customers in the store simultaneously. They offered a fair price for my trade-ins, were honest about which ones they weren't interested in, and even referred me to a local store who would likely be interested in buying the games they passed over.
-
July 2023 by Meghan Mahoney
A very good experience be right I'll be back
-
June 2023 by INTIMIDAT3R
This is a great GameStop!The staff is great and have a passion for gaming no matter the platform.Definitely going to be a regular stop when I come to the Des Moines area.Keep up the great job!
-
May 2023 by Tyler Huff
Very small store. Seems like each time I go here their inventory of stuff keeps dwindling. Granted I'm only usually looking for Funkos, but even their selection is getting pretty limited to just your basic run of the mill basic common stuff you expect to find on shelves that no one wants. This store needs a clearance shelf big time like the 'South-Side' store does.The better thing about this store though is the employees. Every time I come here, the customer service is way better. The people are always extremely helpful and friendly. I can't say that about the store on SE 14th where I've been completely ignored before, even when no one else was in the store.So a note to cooperate: Get this store better inventory and it would do more business!
-
February 2023 by Dunderdew JayCHammers
When I was 7 years old I was playing command and conquer tiberium wars. I was playing a violent pg13 game at my age and no one stopped me. Terrible customer service. The employees kicked me out of the store because I was Chinese. Not because I was hogging the video game for 3 hours. I was offended and they assumed my gender. ;)
-
February 2023 by Trystin Anderson
Horrible service, i bought a pre owned ps4 controller and took it home only for it to not work i then had to drive 35 minutes back to get a replacement controller only for that one to not work also.
-
January 2023 by Pattif 61
Very friendly and helpful staff.
-
October 2022 by Nolan Brocksmith
Wish you guys were open at the time posted on google as well as on your door.
