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April 2024 by Max Trans inc
They did diagnostics from 10 to 15 to say your car is not ready, wait until the next day. For only an additional $220, they agreed to connect 2 nozzles that go to the turbine and let go. Replacing the turbine in them takes 8 hours. This is ridiculous and incompetent, I removed and installed a new turbine in 2 hours, on the road.
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March 2024 by Roberto Thomas
I bring my yesterday 4pm for a derate on the def system. They fix my truck under warranty next day ( today ) 10am DEF PUMP REPLACED I HIGHLY RECOMMEND THIS DEALERSHIP TO ANYONE. Thanks guys and thanks to my service advisor Dameian Schwarte.
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March 2024 by Thomas - Tommy Wilt
I only wish I could rate these folks with negative numbers. That is what they deserve. I’ve been in the trucking business since 1981. In those 39 years I have NEVER encountered an organization as deceptive as Harrison. I bought a 3 year old used glider from them. They misrepresented the engine, claiming that it was pre 1999. The entire experience was horrible. The truck had issues upon my leaving the lot with it. They stood behind 0% of these problems. I would have traded back but they refused. Their answer was for me to purchase a new truck from them. Meanwhile I continued to have problems.If one of my trucks broke down in front of one of Harrison’s stores I would have it towed. Seriously.This is the most underhanded, dishonest, group of individuals I have EVER dealt with.Absolute bottom feeders. From upper management down.This narrative is unfortunately the short version.Tom WiltWilt Trucking CompanyLexington, North Carolina. USA ♥️??
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March 2024 by CQ Transportation
Hey truckers, if you don't want to waste your money, time, and be upset, please don't come here..... worst freightliner shop I have ever been.. stay away from Freightliner shop in Altoona IA.. after 3 days with over $6000k most of it for their hrs , they did not find out the issue ?
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February 2024 by Ricky She
Jack is the MAN in the parts department. He went above and beyond to help me with the parts I needed. If you want the best customer service and the best person with knowledge in parts that best fits you. Ask for Jack and he got you!!
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January 2024 by Steve Bjerke
Traveling to California in our Motorhome. We had an accident on Hwy 35 near Story City. Tow truck driver suggested Truck Center Companies, could not have been a better choice. Matt and the gang did every thing they could to get us on our way. Thank you for the great sincere service. Highly recommended!Steve and Chris Bjerke
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January 2024 by sagar rana
Helpful staff provided me ride late night to hotel.. lady at reception at night is superb.. always deal with customer nicely
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December 2023 by Darwin Miller
WARNING!!!!!!!!!!! I ordered parts. They said they would call when come in and didn't. A guy bought my item as is and I called them, told them to just return the parts and they screwed me $400 for restocking fee when it wasn't my fault. I have called this place to talk to the manager and corporate but no one will call me back. I would pay higher price and go somewhere else to get better service.
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December 2023 by Mark Dutcher
Worst service ever we had our four car truck in service took a week they missed things on the estimate brought the truck back to get it corrected then they found more issues and took another week they are no longer 24 hours and cannot keep up don't waste your time.Just an update I did give them one more chance and the same results they said they could get the truck done and they didn't they are completely disorganized so obviously your talk with Management did nothing
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November 2023 by kevin taylor
Damion in service has gone above & beyond all expectations in helping me.what a great person he is, my reservoir tank exploded due to a bad head gasket blowing me off the steer tire and destroying my hip.he helped me get it towed and loaded everything out of my truck into a rental car for me.I was so impressed with truck center companies I sold them my glider.
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October 2023 by Brad Johnson
They work mostly on fleet trucks so don't give them a blank check to fix something that you didn't know was wrong. They charged me $400 labor to install a crankcase breather sensor that wasn't bad then they charged me $1400 the next day to replace the rest of the breather assembly. It went in for DPF filters and they did that job quickly and for the most part the price that they quoted before I dropped it off.
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September 2023 by Kristi O
I appreciate the timely communication and keeping us updated on the progress of work on our RV - even when it’s difficult to get parts.The service guys provide honest quotes on the scope of work and help prioritize projects.
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September 2023 by James X
This place is gonna cost a arm and leg for a small issue. For cleaning doser valve, they charged over $1000, which I can do it under 30 mins under $20. Wish you luck if you ever get your truck serviced or repaired here.
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August 2023 by John Elliss
Broke down on a Saturday. Matt was courteous friendly professional. ?Earliest they they could get me in was Tuesday. They were able to look at my truck Monday evening. ?Parts were expected on Friday. Fuel rail kit.Part is back ordered. No ETA on repairs.Not the shops fault but frustrating.Mechanics and staff are friendly and professional . Thanks for the ride to the motel.
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December 2022 by Terry Kunneman
I've been to a number of Truck Center Company locations in the country. My latest stop at the Des Moines IA location for a small repair was a terrific experience. Despite the usual long lines of trucks that need to get in at most shops, this one was able to work me in when I arrived in the evening and get me out within a few hours. That enabled me to make my delivery on time the next day, and be home for Easter. Everybody from the service advisor to the technician, supervisor and cashier were thoroughly professional and efficient. I couldn't be happier with the Freightliner service I received in Des Moines. Many thanks from a happy driver!
