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“I have been locked out of my account 2xs in 3 weeks once over Veterans 4 day holiday (Really?!). Mt daughter is a Vet and doesn't get 4 days off! I was not notified either tome and ALWAYS on the weekend. 1st time cost me 100s of dollars and moving!! This time can't buy food, register for class due by today. Cant speak to a English speaking human in America, and they are robotic in their answers and refuse to give branch number. I am livid and done!!! I am disabled and can't just hop in car and go to office to fix it”
“In my experience the employees have always been exceptional. In 2020 after losing my husband to suicide. I broke down in the drive through. This was at the peak of COVID and the lady working in the drive through came out to hug me. That says a lot about the people who work there and their character.”
“We worked with Linda in the loan department. She was very prompt with replies, and pleasant to work with. She made the process stress free and very easy. Great communication and customer service!!”
“Absolutely love this location of Journey Credit Union!! Lexi and staff were so helpful getting my accounts set up quickly and getting my debit card to me in a very timely manner!! I will be a long time customer here!!”
“I have always banked through this credit union. They gave me a chance when my credit was 345, living in a one bedroom apartment. Now they have seen me through multiple loans and a car refinance, we own our own home and built over 700 credit score. I can't thank financial credit union enough.Also thank you Aspen for helping us dig out of a mistake we created not knowing what we were doing. The best customer service ever! I appreciate you helping out our family!”
“I have been banking with DMMCU SINCE 2013. 8 years total now and haven’t once came across on changing banks or going anywhere else. They have great friendly staff that always helps me out, very professional on their services they provide. Would highly recommend friends and family to bank with then! Thank you.”
“I love going to the Court Ave branch! Yasmin Roman and Monica are always professional, respectful and extremely helpful. Plus, they can assist in either English or Spanish. Every time I am there, I see staff greeting customers by name, which speaks volumes about the relationships they establish, attention to detail, communication and customer service. I cannot recommend them enough!!”
“Greater Iowa Credit Union has always been fair to me, and gave me a chance with no one else would to build my credit again.Thank youGreater Iowa credit union being there when I needed you.”
8:30AM - 12PM
2180 N Ankeny Blvd, Ankeny
Credit Unions
“I dropped my ID out my window onto the ground while in the drive through. I was so embarrassed and thinking how am I going to get this?! Bailey in the drive through was extremely kind and helped me retrieve the card. What a gem she was and was happy to help me. Thanks Bailey!You made a tough day better. :)”
“Phenomenal experience with the branch manager and the “loan man.” They helped me get a small personal loan and also refinance my car loan! The best branch I’ve been to yet :)”
“Super friendly staff and management team. I'm always greeted with a warm hello when I call, the member service is second to none. Highly recommend Serve Credit Union to everyone.”
“We have banked with Veridian for the past 30+ years and have nothing but GREAT experiences working with them. We are so thankful for them and all the great people working there.”
“Worked with Sam Leahy on my more complex than usual, cash out refinance and he was amazing to work with. The speed and efficiency that he worked on everything was refreshing compared to some of the other banks I’ve worked with. Would highly recommend.”
“I sent a generic message via customer service about opening a CD. Spencer from the Lyon St branch called me the next morning. He thoroughly explained the process. The best way to transfer money from another credit union. He sent the documents to us electronically to save us a trip. I needed to add a beneficiary, which he sent me the form. Then he sent an email to us regarding a money market account and explained how this type of account would benefit us. Through all the processes he was patient, responded quickly and explained everything. He went beyond and above and we appreciate the time he took for us today. Highly recommend CCCU.”
8:30AM - 12PM
1201 S Ankeny Blvd, Ankeny
Credit Unions
“I cannot thank this staff more for the amazing service they provided. Shout out to Ian and the teller gal next to him and everyone else who invested their time in getting an issue I was having (with a different bank) all sorted out. They helped me meet a very important deadline! When the other bank seemed to keep making me jump through hoops, Ian jumped through them with me and made a huge difference in my day. Thank you for the friendliness and team effort at this branch!”
“I have had a lotof fraud hits or I have called in some company's that have double charging me as I was looking at my bank statements . I have had the nicest people help me will go thru my statements. Took the time with me. Didn't complain answered questions that I should have known. Never been dissatisfied with Veridian Credit Union. My phone has got turned off. I don't drive and someone finally came and my card has been locked not sure why. But I believe in them. So I will go tomorrow. They take care of not just me but I believe everyone gets the same service. Love me some Veridian!!!!!!!”
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“I’m really glad they opened a location in Altoona. I’ve banked with them for a few years and have never been disappointed with them. Ive recently started working with Nick at this location and he is amazing! Always willing to help me with my accounts and always nice. I would definitely recommend working with Nick.”