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February 2023 by Katelyn Hagen
I have had such a great experience with Dallas County Data! They are the best internet provider I have ever worked with. I only pay $60 a month and have AWESOME internet service. We live in the country and have no problems streaming or gaming. On top of that, their customer service is 10/10. They are such nice people. I even got the business I work for to switch over to Dallas County Data and they are just as impressed with their service. I would recommend them to anyone in Adel and surrounding areas!
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May 2022 by Christopher Sharpe
Good installation. Customer service was misleading and oppositional: she quoted one price for the equipment and tried to charge a higher price. When I called her on that she changed the price. She quoted me a labor charge of $89 per hour, but in billing said the 1st 15 minutes were $90, and $89 per hour After that. None of this was in writing. Get your estimate in writing so that you don't have to argue with irresponsible administration. I had to call back and give her my email address in order to get a receipt. The indifference conveyed on the phone was disheartening. I have to say I cannot recommend this outfit.
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May 2021 by Emma Allen
We recently moved into a new apartment that had DirecTV included via Satellite Center. We had to call to set up our account/DVR and every time we call they say “oh we’ll have to call you back” and they never do. It’s been about two weeks now and we still haven’t gotten it set up or the answers we need. They have been rude every single time we’ve talked to them, trying to argue with us and act very defensive when I told them we haven’t gotten any calls. They claim they’ve been trying to get ahold of my boyfriend but literally no one has called and when I said that, that’s when they got defensive, but why would my boyfriend lie to me about not getting a call? Today, they called me and I explained the situation yet again, all I got for an answer was “well we’ve been texting your boyfriend, does he not know how to text?” In the most snarky tone so I said “excuse me?” Just so I heard it right. I get people are stressed and busy but to be rude and have a smart mouth is unprofessional and childish. I’d gladly give 0 stars if I could.
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July 2020 by AccuSharp
Staff is well informed on the products they offer. That Todd is one tall drink of water. ?
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July 2019 by Edgar Allenpoe
I had a problem getting my replacement Genie remote to control the DTV audio through my receiver like my previous remote did. I spent an hour on the phone with a DTV representative who acted like she had never seen the service. I gave up and called Satellite Center hoping that since they install the product they might have a solution. Even though I was not a customer and it was close to their closing time they talked me through the process. Their patience was greatly appreciated.
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July 2019 by Jeff Shives
My customer was mistakingly referred to the wrong satellite installation company. That’s exactly what this experience ended up being for them. System crashed within four days.One of their guys calls and the first thing he says to me is “ coincidence that the AV guy shows up and the satellite quits working “.... assuming that it must be me that caused the problem.Correction, I think you mean irony. It’s ironic that your installation is as bad as your service. You don’t deserve good clients when you treat people like that.Will never refer ANY of my customers to this company.
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July 2019 by Charles Carpenter
Didn't care about getting my business
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July 2016 by Sam Smith
I love the customer service provided with a LOCAL company that is an authorized DIRECTV dealer.
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July 2014 by Dallas County Data
I needed DIRECTV at my house in rural Iowa and when I called DIRECTV they had a 2 week waiting time. The Satellite Center was available the next day. Their installer showed up when he was supposed to. After chatting online with thier staff I got a break on the price. Thanks guys!
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July 2014 by Savannah Bogardus
I have never been happier to have DIRECTV! I love my Sunday ticket. Getting set up with Satellite Center was a piece of cake!
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July 2014 by Tim Overlin
I love the local, timely service I get time after time. The staff always goes out of their way to help me, even going above and beyond by advocating for me with corporate customer service.
