-
October 2023 by April Perkins
As if their reviews weren't bad enough they continued to make the same mistakes. If someone is dropping thousands of dollars on something of their hard earned money the least you could do is answer the phone! I mean come on people and show a little bit of interest when someone walks through the door! The people here act like they don't take their role seriously at all! They make everyone play phone tag.... like please take peoples time and money seriously. This is so unprofessional how you are operating.Sincerely,April Perkins
-
November 2021 by Mrs Paynter
I am in the middle of my project, and to date this company has been really difficult to work with. On 10/13 I received a call from Lowes that I should be hearing from Sims & Lohman within 48 hours. Today is 10/29 and I still have not heard a word from them. I have left messages on 10/20 and 10/26 and they have not returned a call. I went to the store yesterday and the manager had the representative I was working with to email them again to contact me immediately. I need information on this project for other contractors working on my project, I also need to know when my countertops will be complete and installed. Clearly they could care less, too bad, because I have two more kitchen projects lined up that I will steer away from Lowes and Sims & Lohman.
-
July 2021 by Tikidanke Bah
I got the worst experience ever. I was scheduled to have my kitchen counter top install on 07/09/21 between 3-6 pm. I missed a call and a text message that day at 1:13 pm saying that the installer in outside my house waiting to do the installation. I was at work at that time my phone was on silence cause of work policy, when I got off work at 2 pm I saw the missed call and text, then I called back the installer answered and told me he was waiting outside my house but no one came out or answer the phone and then said his manager told him to leave after waiting for a while, that's when I told him my appointment is between 3-6 pm and am talking to you and its just after 2pm right, I asked if he can come over now ill be home in 15 minutes, he told me his manager told him to clocked out and leave and he is not coming back to call his manager. I then called their office several time just after I hanged up with the installer, no one answered the phone, I even called Low's cause the cabinets was purchased there, they told me they will send an email to them. I was so upset I cried all the way home while driving cause i was looking forward to have a counter top in my kitchen once again after 3 months of home reno. Later I found out the text massage was his manager Dave then i texted him around 5 pm told him I was not happy with the way i was treated so to please have me on the schedule the next day or Monday because it was their fault for coming without confirmation to come early, but Dave did not instead he scheduled me 4 days later. How awful was that. If their was a half star i would've gave them that. I would never recommended this company to no one. Sims Lohman representative respect customer's time and schedule!
-
June 2021 by Jen Brown
HORRIBLE customer service- I have made 7 phone calls to schedule countertop install and cannot get anyone to respond to my calls. Will not recommend or use them again.
-
April 2021 by DARRON WOODWARD
I have used Sims & Lohman 2 times. Each time my cabinets arrived on time, and were installed by an awesome carpenter. Selecting the countertops and the layout was amazing. Their team made it so simple, and the install team did an amazing job. They were so courteous in my house and took time to make sure everything was right before they left. I loved my first kitchen remodel so much I happily used Sims & Lohman again for my next kitchen and bath remodel. I would recommend highly.
-
January 2021 by Paul Musielak
Overpriced. Horrendous communication. Timelines aren’t even close, and they act like they are working so hard for you. If you want your home finished in any type of reasonable timeline, go elsewhere.
-
December 2020 by Greg
Good people
-
November 2020 by Libby Foiles
I would not recommend this company to anyone. The only reason they even deserve 1 star is because they eventually fixed their mistakes (I guess third time's the charm). We have dozens of pictures of the poor work they did installing our countertops. Not only was it poorly done, it was also not completed in a timely and professional manner...it took an additional unexpected 4 weeks to install them. The first installation appointment, our main countertop piece broke during install. It was several days before we even got ahold of them to figure out what the next steps were (meaning we went without countertops/sinks-therfore running water downstairs for an entire month). They would leave our house before ever addressing the poor and unfinished work and then were extremely hard to get ahold of (seriously, no one answers their phone there). My husband spoke to several members of the company and did a lot of back and forth with Home Depot as well. Each time we did eventually speak with them, it would be a week or two before they ever attempted to repair or finish their work. Extremely disappointed that Home Depot sub-contracts such a terrible company. We would've much rather paid a higher price to begin with for a better quality and experience. I'm angry that we had to learn the hard way.
-
November 2020 by Libby F.
I would not recommend this company to anyone. The only reason they even deserve 1 star is because they eventually fixed their mistakes (I guess third time's the charm). We have dozens of pictures of the poor work they did installing our countertops. Not only was it poorly done, it was also not completed in a timely and professional manner...it took an additional unexpected 4 weeks to install them. The first installation appointment, our main countertop piece broke during install. It was several days before we even got ahold of them to figure out what the next steps were (meaning we went without countertops/sinks-therfore running water downstairs for an entire month). They would leave our house before ever addressing the poor and unfinished work and then were extremely hard to get ahold of (seriously, no one answers their phone there). My husband spoke to several members of the company and did a lot of back and forth with Home Depot as well. Each time we did eventually speak with them, it would be a week or two before they ever attempted to repair or finish their work. Extremely disappointed that Home Depot sub-contracts such a terrible company. We would've much rather paid a higher price to begin with for a better quality and experience. I'm angry that we had to learn the hard way.
-
November 2020 by Cheri Fitzgerald
I cannot recommend this company to anyone. Customer service was the worse. David will NOT call you back. I won't say he is rude but not great customer service. Initially when they came out, they cut the wrong dimensions for the counter. When I called to tell David, no apology for the inconvenience or anything, just went into scheduling an appointment for them to come back out. They did make it right the following week. Anyway, the next time I need work done from Lowe's, I will make sure that Sims-Lohman is NOT the contractor.
-
November 2020 by Serena S
I have granite countertop installed via Home Depot. Given the reviews available, I was really concerned. The scheduler David was very kind and answered my questions with additional information. The installation was very smooth. Isaac Diaz (Lead) and Zach Bouren were my installers. They showed up on time, were very careful, and professional. They left the house clean. I am very happy with the outcome.
-
October 2020 by Jennifer Garland
I am very pleased with my beautiful urban frost quartz countertops. The installers Tyrece and Shawn were very helpful and informative for aftercare and if I have an issues in the future.
-
August 2020 by Michael Frucci
I would not recommend this company or Home Depot! I spent 1,400$ on countertop that took over month after measurement (really almost 2). Then on two days prior to delivery I get a text with a change in the time of installation having already taken off work I called the company and spoke with Nathen and received horrible customer service. Nathen was admit that he couldn’t help me out with arranging a earlier time.Then wrote a review about this company horrible customer service experience and that I was considering canceling the order; this is when I received a call from the director of operation Keith. Keith called and arranged for an earlier installation time, between 11:00am to 1:00pm I thanked him and changed the review. Keith the director of operation lied to me. On the day of the installation the workers didn’t get to my house until 4:00pm and never once received a call from Keith or any one letting me know that they are behind, my time is clearly not important to this company. Something as expensive as 1,400$ countertop you think the company would have the decency to call the customer. Really disappointed with director of operations, the seam cut of the Corleone (Did not match pattern can see a line in picture below), and the only positive was the installation worker were very nice and did great job but that all goes away when it’s a bad cut from the company
-
July 2020 by Bridget Jacoby
Sims-Lohman installed quartz countertops in our kitchen. They look great!
-
July 2019 by Kaylee Davis
This place works their installers from 7 am till midnight, and expects them to be back in the morning at 7. They never let you leave at 5 for an appointment, or if it's an emergency. They continuously mess up in the shop and expect the installers to fix the problem at the job sight, even when it is impossible. I am highly agitated with them not following the regulations of Indiana work laws, and work truck driving laws.
