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April 2024 by Alan Brutchen
Scheduled a repair for a nail in a tire at 9:00 a.m. for them to call and ask to reschedule at 11:00 a.m. that day. No worries but still inconvenient. They then said it would be a 20-30 minute fix for it to be end up being 2 hours instead. They did fix the tire and I had the unfortunate luck of hitting another nail later in the day. Went to a different shop and it was fixed in 20 minutes. Would recommend going somewhere else for simple fixes unless you’re okay with having your whole day revolving around Firestone.
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March 2024 by Randall Cochran
Rude and unprofessional employees. One mechanic was yelling and upset we would not do what he recommended. We directly stated what we needed done. They tried to use scare tactics and were alarmists. They wanted us to leave the vehicle overnight and said it would likely be expensive to fix our issues. They actually saved us money. We drove down the street to Autozone, bought the parts and tools, and fixed it in 25 minutes.
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March 2024 by Mike Weaver
I'm a big fan of the team at my local Firestone Complete Auto Care, they always deliver great customer service and complete the repairs when promised. The location is outstanding, I can walk home after dropping the vehicle off.This occasion was to have my college aged daughters 2009 Altima-227k miles inspected, oil change and any pressing repairs taken care of while she was on Spring Break.Very pleased with the team.
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March 2024 by Matt Locke
Great, quick service - Heath was great. Said that we didn't need an appointment and they got to me the same day - very happy with the quote and the service provided.
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March 2024 by jody Hall
Benn regulars for years!!
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March 2024 by Johannes Mathieu
Another mechanic whose main concern is how much money he can extract from you.Went there with a front brake hose needing replacement. Had the problem diagnosed and gotten the correct & reputable (ACDELCO) part for it, but didn’t want to deal with the seized brake fittings.Reached out, described the problem and the diagnostic process. Did want to diagnose himself. OK, fine, I get it. Happy to pay your for your time for the diagnosis.Also insisted that he would not be able to use the parts I supplied, but when I asked didn’t want to tell me what parts he was going to use (translation: will probably use inferior chinesium parts and massively upcharge you for it).Went there and now he insists on upselling me brakes and rotors because of ‘company policy blah blah’. Told him I will sign any waiver he wants (cause I know I’ll make it home and change the brakes myself - after all I DROVE the car there) but he insists that he can only help me if I pay him hundreds of $$ for something I can do myself for $100 in less than an hour. Completely unwilling to work with me.Went home, dealt with the brake hose fitting myself and fixed the car in less than an hour.Bottom line:I can’t comment on the quality of his work as he will never touch my cars.What I CAN tell you is that this guy will not be there to help you unless he has extracted every single dollar from you that he can. Not exactly the type of mechanic I want to work with, so they will NEVER get any business from me, and I suggest you look someplace else as well.Just another ripoff mechanic preying on Zionsville soccer moms…
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March 2024 by Ravinder Sharma
Time taking
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February 2024 by Rose B
Heath, Dave and everyone on your staff is always so friendly and courteous. By the way, I know all of your staff by first name! Whenever I walk in the door I am always greeted with a warm smile and willingness to help. The amount of great service, care & attention receive is unlike anywhere else I have ever been. I feel like a part of the family as well as customer! I trust the service, care and attention that I receive each time which I notice on every customer’s face. I just wanted to say thanks!
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February 2024 by J Turner
Fast and friendly with a fair price for good work. That's not easy to find now a days.
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February 2024 by Skylar Gadd
This is the best Firestone PERIOD. Any other mechanics shop does not compete and never ever will. Josh up front might be the best man I've ever came across in life.
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February 2024 by Brian Briscoe
Excellent customer service! Very knowledgeable and highly qualified. Thanks for great service!
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February 2024 by Ashley Smith
Let me just say, this is the absolute hands down best Firestone in the state!!! My late fiancé worked for Firestone for 20 plus years before passing and because of the store manager Dave Russell here at the Zionsville location I pass at least 3 different locations and drive 32 miles just to get an oil change and if my vehicle would need anything else I’d come here for that too. I’d rate them higher if I could
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January 2024 by J Christensen
Dave is the most personable, thoughtful car / auto sort of place manager that I've ever encountered in the last 30 years. He always takes care of me and as a result, I wouldn't want to spend money on my Nissan Pathfinder anywhere else if Dave could take care of it.I think because of Dave's leadership, he brings out the best in young Josh who also communicates well and works hard to find solutions to car problems. Heath is also a good team mate at this Firestone. My husband also as visited this location as well as we have brought my daughter's VW Tiguan.
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December 2023 by Vasu Iyer
I have been a customer of Firestone Auto Service for quite some time now. This location by far has the best, exemplary Autocare customer service. Heath Dave and Josh are simply amazing. They are honest, sincere and interact with smile and dedication to their job. I recommend them to all my friends. You will experience what I mean here. Give them a try.
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December 2023 by Jacky Gill
Heard a noise from my breaks so I brought my car in to get my front breaks checked and they said I wouldn’t be able to drive my car bc I had no break pad left. They tried charging me $893 to change my breaks. I had my dad come to town and change them and I had plenty of break left. These people like to lie and get money out of you. I don’t suggest going here especially if you are a girl bc they like to speak down to you.
