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October 2023 by Suzanne Smith
The team at Express RV Repair is amazing! After several failed attempts to get our Fifth Wheel refrigerator repaired with another local RV "repair dealer", Matt was able to quickly assess the root cause of the problem (previous repair tech left packaging on damaging contact) and corrected the issue. We have never experienced the level of expediency, courtesy or professionalism in the RV industry that we have with Express RV Repair. We look forward to working with this team for all of our RV repair needs. Thank you for prioritizing customer service!Service: Body & Trim
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October 2023 by Arjen Sundman
We were traveling with our week-old travel trailer when our solar charging system failed. We called Express RV Repair, and they said they'd fit us in right away.In under 2 hours they had diagnosed the problem however they did not have a replacement part in stock and we had to move on to our next destination...so they could not complete the repair.It was our schedule that was the real issue here, so I asked to settle the bill. The owner paused, said he doesn't charge if he doesn't fix. I said that it wasn't his fault that we could not wait for the replacement part and asked what his shop rate was. He was almost ready to charge me for an hour of labor, when he handed my credit card back and said he would not take my money.I really never expected largess like that and it shows this place operates at the highest ethical standards.P.S. We sourced a replacement part a couple of days later and our solar charging system works great now. I can't thank the folks at Express RV enough.
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October 2023 by Tim Scoggins
I just want to say how impressed I am with this location. The generator on my class A RV quit working and I could not troubleshoot I showed up at Express RV at 9 in the morning and by 10:30 I had already left with my my generator functioning fully. They dropped what they were doing and fixed my problem as soon as I pulled in the driveway there's no comparison to the kind of service I received at this location. I would recommend Express RV for any and all of your RV repairs. Five stars is not enough.
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October 2023 by Steve M.
Since I did not have any work done on my RV, I cannot give them a 1 Star rating. The receptionist asked what I needed done and I told her and she asked a tech if they could do it and the answer was yes. But trying to talk to someone as a tech or someone to answer my questions about specifics of work that I wanted done. I was not given a chance to speak with or even have them to call me back at a later time by the receptionist. It was some pretty good work for them but evidently they have plenty of work and was not interested. So I cannot comment on their workmanship. Customer service and communication does go a long way. So I will continue looking for someone who is interested in my work to be done and my money.
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May 2023 by Kevin C.
Good quality of work in a reasonable time frame. Will return for repair needs in the future.
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April 2023 by Carla Mitchell
Very polite on the phone; but as of April, 2023, they no longer do mobile RV repair. After posting this review with 4 stars, the owner reached out to say the info I saw online was not generated by the company. These things happen. So I changed my 4-star review to 5 because I appreciate the explanation. I did not have any service completed by them, but they're spot on with attending to customers (OK, potential customers). That's rare enough!
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April 2023 by David Moerdyk
A am call an hour outside of Indianapolis and upon arrival had problem solved within 30 minutes. On the road again!
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March 2023 by Sharon Tormoehlen
These folks are so very nice. I came in for routine generator service and top off the propane before we head off on a trip. I was ready to wait for 2+ hours as we were told on the phone. Nope I was done and all ready to go in less than an hour. I am very pleased and will definitely be back.Service: Oil change
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November 2022 by Elizabeth Giuliani
This was the best business we have ever been to. We arrived early (the day before) our appointment yet as busy they were took our RV and checked the problem we had with our Aqua Hot heating system. In one hour and 30 minutes we were on the road again. Thank you so much Express Mobile RV Repair!
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September 2022 by TravelUSA
Took my Prevost Marathon Coach with A/C problem to Express RV Repair. John and Matt (father and son) quickly found the problem and had the part in stock!Very friendly staff, family run business, this place is conveniently located next to Indpls. International Airport with easy access for 45' Class A coach from the Interstate.I'll definitely come back!
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July 2022 by Bill Thompson
Took my Prevost Marathon Coach with A/C problem to Express RV Repair. John and Matt (father and son) quickly found the problem and had the part in stock!Very friendly staff, family run business, this place is conveniently located next to Indpls. International Airport with easy access for 45' Class A coach from the Interstate.I'll definitely come back!
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June 2022 by Michel Poulin
Performed all of the work on our class A after warranty ran out. Affordable, conscientious, and great communication. If I ever need service while in the Indy area, I'd definitely go to Express RV first.
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April 2022 by David G.
I dropped my Keystone Montana off there in early November before I had shoulder surgery. I asked that they do roof seal, caulk all seams, change the bathtub, or anything else that needed to be done. After I got it back out on the road recently I went to hook it up and they had turned the water off inside tbe wall and left it off so my water heater had to water to it. Not a big deal I found it and turned it back on. They had taken the diode out of the water heater and never replaced nor told me that they had removed it. It started raining and I noticed a drip in the bathroom. I found they had shattered the skylight over the tub and instead of telling me they just caulked all over the top of it and tried the cover it up to hide it. They broke the gutter on the roof, and never told me. They never cleaned the ac drains like I asked. They peeled my roof seal off all over the roof. The caulk around the seams was incomplete. The bathtub was incorrectly installed and when I pointed it out they tried to half a** fix that instead of doing it correctly. Most of this I didn't notice until now due to being off work for months after my surgery. I am now back to work and pulled the trailer out of storage and am finding all of the things they either didn't do or they half a** did . Absolutely POOR quality of work!!!!!! POOR POOR! It was $6000+ I paid them for their work, and it's sad to find out they just threw completely shirked their responsibility to their customer. I would highly recommend that no one take their trailer to this business.
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February 2022 by Jynx Jenkins
Matt and John are terrific. Replaced the whole back side of my Sundance and replaced my suspension with a new one. Sits up 6 inches higher. I am very pleased with their work.
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December 2021 by Justin Bennett
Matt was great to work with. He was quick, the work was great and he was reasonably priced. I will continue to use in the future for all my RV needs.
