Great Lakes Ace is a friendly and helpful local hardware store known for its excellent customer service and knowledgeable staff. Customers often appreciate the immediate assistance they receive without the need to wait or search for help. The store offers a wide range of hardware supplies, including tools, lawn equipment, and accessories like license plate screws. Many reviews highlight the personalized service provided by staff members, who are eager to answer questions, understand customer needs, and recommend the best products. One standout experience involved purchasing a grill, where the store not only helped select the right model but also included free assembly and delivery, exceeding expectations. The store’s Stihl service shop receives high praise for its quality work; customers have noted that repairs are done quickly, affordably, and often better than expected, leading to repeat business and strong loyalty. Employees like Mason stand out for their knowledge and personable approach, making shopping more convenient and enjoyable. Overall, Great Lakes Ace is seen as a community-oriented store that prioritizes helping neighbors with personal service, quality products, and a welcoming atmosphere.
Went there for the first time. I was looking for a cart didn't know were to look. A lady helped me find it. I'm sorry I didn't get here name and she was off for the day. But I like to say a big THANK you for your help!!!
October 2025
Quick easy place when you don't need alot of stuff. Convenient location with friendly staff
October 2025
What a great experience! Greeted at the door, knowledgeable associates, and follow through on the sale. I had questions answered, the associate learned about my needs in a new grill, and we came up with the best one. The icing on the cake was free assembly and free delivery on my new grill - which I never expected!
