-
August 2023 by K County Events
Every time I've had friendly, knowledgeable staff. AND great prices. After doing some online research, I always check with them for opinions and pricing before ordering, and they always win!
-
June 2023 by Danielle Coppotelli
Really wanted to have positive things to say about Trailhouse... Started well in-house by getting fitted and a bike ordered, but beyond that, there really isn't many positive things to say about our experience.Short story: Never got our bike, never got any communication about our order, and, really, never received any effort to make things right.Long story: Stopped in on a Saturday to take a gander and ended up ordering a new bike there on the spot. Was told it would be in by mid week the following week. Come the next week, never heard anything from them. My husband called Friday and they couldn't tell us anything as they had no tracking or shipping information, however the gentleman was confident it would come the following day since it had been so long. Never heard anything the following day or for several days to follow. I called on Wednesday (10 days after ordering at this point) and the gentleman then noticed that the item was backordered from that distribution center. I was told he would call Trek first thing in the morning to let them know that Trailhouse wanted them to ship from another distribution center which had the bike in stock. I was told that they would call me with an update the next day upon getting more information about when it might come. I never received a phone call. Nor the day following. On Saturday, two weeks after ordering, my husband called again. Again, they had no tracking information and could not tell us anything about when the bike might arrive. Was told they would call Trek first thing Tuesday and call with an update. Once more, come Tuesday, we did not receive any update. We call again on Tuesday evening and asked to speak to the gentleman who placed the order for us. He then told us that he could see the bike was at the warehouse in Wisconsin and should come the following day. Never received a call the following day. On Thursday, we call again. This time we are told that the bike was supposed to arrive the day before along with 3 other bikes they ordered and that the three other bikes had arrived but ours has not and that they didn't have any tracking information. When asked what the options were they said they could reorder "and risk it not showing up again." ..... After 2.5 weeks of being told we would be contacted with updates multiple times, even from the manager and being told the owner was aware of the situation and keeping an eye on it, and then receiving absolutely no updates or communication and no assurance of actually receiving what we had paid for, we opted to ask for a refund and will be taking our business elsewhere.
-
March 2023 by Tim Metzger
Great LBS! The crew is very friendly and they have a nice selection of bikes on hand.
-
March 2023 by Joe Couch
Barry and staff do a amazing job and have always taken care of me and my friends. Highly recommend!!
-
October 2022 by Craig Sheehan
Very knowledgeable and willing to allow for pickup during off hours. Highly recommend
-
September 2022 by Kaleb Marshall
I have stopped in 3x now, all for repairs. Not only are the prices reasonable, but service has always been fast, friendly, and top notch. Will definitely recommend.
-
August 2022 by Deb Burns
Great bike shop around. Service is spot on. Have adjusted my bike as a walk-in on several occasions.
-
August 2022 by robert hennessey
Great selection, top-notch service and VERY knowledgeable.
-
August 2022 by Tanager Nevada
When we walked into this shop the TV was on loud, watching a bike race. We were a total inconvenience to this man. We were looking for parts. He said they didn't carry them. The way he said it he just dismissed us. We walked over to look at something else, again we were dismissed. Never felt so unwelcome in a store. Won't be going back. Talked to a friend, she said she got the same treatment.
-
August 2022 by Hunting Lease
Hours of operation appear to be subject to change without notice. I believe the community would be better served if the building was occupied by another Fudge Shoppe.
-
August 2022 by Tobias Forshtay
The staff members, the bikes and equipment, and the services provided are truly unmatched. This is an exceptional business.
-
June 2022 by Chevy Porter
Very knowledgeable people, even though they didn’t have anything in my price range for exactly what I wanted, they definitely made up for it in the service and expertise, I walked out with a brand new Giant talon 29” and took it out for a ride around town with my son and it performed perfectly, I’m very pleased with my experience and will definitely return very soon for more awesome bikes!!
-
May 2022 by Adam Smith
Barry and the whole crew are top notch, I bought a bike from them and will be recommending them to everyone. Weather it's to have service on your bike or purchasing a new one they have you covered.
-
November 2021 by Angela Bowers
I wish your shop was closer (a two hour drive each way for me but totally worth it)- I can’t thank Barry enough for his always excellent bike fit skills, fantastic sense of humor, and expert advice. The new fit feels awesome!!!
-
October 2021 by Dustin Knipper
Thanks Barry and team for taking care of a Specialized warranty even though I did not originally purchase through you. If you looking for a new Specialized dealer, I highly recommend.