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March 2024 by Pierre Chancellor
Worst place ever!They charged me to look at my car told me I needed a trans. Paid 1990 for a trans in that’s wasn’t the problem with my car
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August 2023 by mayra cabrales
My son and I had a terrible experience, communication was terrible, service was terrible, I will never go here again.Service: Painting
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July 2023 by Rachel Arias - Tripp III
First tume here and most likely my last. When I arrived, they said it would be a 2 hour wait, and I had 3 other cars in front of me.Although affordable for simple body work on my car, that doesn't make it okay to make customers wait for OVER 3 1/2 HOURS, just for them to be done "fixing" the car in 30 minutes. Way to be at disrespecting a customers time.
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July 2023 by Shawn “Shawnee” Goodwin
My grandfather came in needing pads, roters, and a caliber for his car. The owners and workers were very personable and professional. I'm happy with the service and professionalism!!!! My grandfather is looking forward to returning. Thank You, Fernanda for your assistance!!!!!
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July 2023 by Brian Robinson
Didn’t tighten the oil cap on my wife’s vehicle after changing the oil. Luckily it was noticed in time. Tightened it, cleaned it up as it was leaking and took it somewhere else to be evaluated. She then took it back to the shop afterwards to let them know what had happened. All they did was look at the vehicle (which had already been taken care of) and said they’d talk to the employee who worked on it. Have had this happen at another shop in the past and it ended in the engine being blown, That shop taking zero liability and having to buy a new car 100% out of pocket. Not going to let that happen again. We will not be returning and I would recommend looking elsewhere to service your vehicles because this place is careless and customer service is clearly lacking as well…Service: Oil change
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June 2023 by Brian R.
Didn't tighten the oil cap on my wife's vehicle after changing the oil. Luckily it was noticed in time. Tightened it, cleaned it up as it was leaking and took it somewhere else to be evaluated. She then took it back to the shop afterwards to let them know what had happened. All they did was look at the vehicle (which had already been taken care of) and said they'd talk to the employee who worked on it. Have had this happen at another shop in the past and it ended in the engine being blown, That shop taking zero liability and having to buy a new car 100% out of pocket. Not going to let that happen again. We will not be returning and I would recommend looking elsewhere to service your vehicles because this place is careless and customer service is clearly lacking as well...
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June 2023 by Jguadalupe Alvarez
Good prices friendly people one thing they charge a % for the use of a credit card.
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May 2023 by Michelle L.
Love Northwest! The service is great at reasonable prices. Far better than having your car serviced by a dealership. I highly recommend Northwest.
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May 2023 by Fatima Arias
Horrible customer service! I’ve been going here for years and recommend it to my family. I got a service completed today (dash camera) When I got inside my car, my front driver’s window was broken and worst part was my car was unlocked! Someone could’ve gotten inside and stole my items. I assume it’s the owner, tried to argue with me and made it seem like it was my fault their service man damaged my vehicle. Never received a call to pick up my vehicle, but yet the front employee was making calls to everyone else. Never coming here again.
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April 2023 by Christina Lee
Got breaks done, front and rear, $550. Breaks now click and screech. Took it back and still have problems. While waiting for them to correct the problem. Another customer had to bring her. Car back.Service: Brakes
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March 2023 by Jason Coburn
Great fast service by Jose and the team. Stopped in to get my exhaust inspected. Looked at, and fixed in about 2 hours. I will be back when necessary. 6 stars!
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December 2022 by Cesar S.
i've been to this place countless times they all are very nice and good at their job, and for us spanish speakers it is very easy to communicate with them. def would recommend!
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October 2022 by Antonio C.
Took my car for an insurance repair and they did a horrible job. Took my car back so he could fix it right and Jose said he would but he didn't. Not only did they not do what the insurance paid them to do they refused to repair it correctly after being paid by the insurance. Now I have ti sue them
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August 2022 by CHERIE HARRIS
Good quick service. They accept cash $$$ OR credit card payments!!! They have seats inside & you can drop vehicle off OR wait for it (if early in the day)! Employees are VERY courteous to customers!!! I feel appreciated when I go here!!! Highly recommend this place of business!!!
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August 2022 by Robert Tadic
Great bodywork at great prices they have done several of our vehicles and they have always came out great!Service: Body & Trim
