Horizon Bank is known for its excellent customer service, where staff members are professional and attentive to customer needs. Reviews highlight the helpfulness of employees like Sonia M., Kennedy, and Melissa, who take the time to listen and provide clear information about accounts and services. Customers appreciate the accommodating nature of the staff, especially in resolving issues like address changes and lost ATM cards. The team is described as friendly and caring, making customers feel valued and at ease during their visits. Overall, Horizon Bank is recognized for its commitment to great service and customer satisfaction.
Horizon bank CSR Sonia M. At the 119th bank was so professional and listened to my questions ! Reviewed info regarding accounts available, face of cards to choose from, etc. thanks for the great service.
October 2022
Kennedy and Melissa were so helpful when I stopped in today for some help with my account. They were authentically caring, efficient at their jobs and I left feeling at ease - what more can you ask for? They clearly value their work and I most certainly appreciate all of their help!
August 2020
The atm is nice you can withdraw $5 dollar bills very nice
