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March 2024 by B_Face773
I made an appointment 2 days in advance online for a 10am drop off for brakes and rotors, it states a representative will contact me within 1 hour depending on the time of the appointment. 48 hours had passed and still nobody contacted me to confirm so I proceeded to drop my car off at 10am and the car didn't get lifted and looked at until after 3:30pm and it's now 4:50pm -"at the time of this review and still nobody called me. I called at 2pm and was told in 1 hour someone will call me and nothing, I called back at 4:30 and was then told someone will call me in 15mins and still nothing.My vehicle wasn't able to be worked on and I had to drive it home. CarX told me to comeback when they open and my car will get worked on first , so I'm here now and it's 9:11am and my car is still outside. I'm having to spend upwards of $1500 plus $60.00 off and to be treated like this is unacceptable and unprofessional, having only 1 mechanic on duty with 7 cars not including mine waiting is not right. My car got completed and the brakes still grind when I stopped even after 500miles and now my car makes a noise while driving even in a smooth paved road, my 2021 car now feels and drives like a used car that's 15 years old. When you get work done on a new car the vehicle isn't suppose to feel like it's older after the fact. Let me say this , DO NOT make an online appointment it's a complete waste of time for "this location". Best to stick with your dealership if your car is new or acouple of years old,it'll be more money but the car will get DONE. Stick with oil changes at CarX.
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February 2024 by Sergio Gonzalez
Went to go get an oil change, they never changed my oil on my car when I asked for full synthetic and got charged $70. They might have been salty because I didn’t want to replace some parts on my car that costed over 2000?
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February 2024 by Giovionni Braviere
This is the second time I’ve had issues with this establishment. Told my mom not to go back because of the way they treated her last time and this time around they said they couldn’t find a part which is understandable and it was for her gas tank that was leaking. They brought the vehicle outside after they drained the remaining gas, leaving her with nothing, and also a dead battery, which was not even part of her issue when she showed up. I understand leaving the vehicle outside and not being able to find the part they don’t make anymore. But refusing her help to put some gasoline back in it or even a jump for that matter at 6 o’clock at night when she’s stranded there. Melissa was the one she was dealing with last night that refused to help her with a jump, and with some gas and then proceeded to tell her that she was not a customer after my mom asked “this is how you treat your customers” and then proceeded to threaten to tow the vehicle if it wasn’t removed immediately. Melissa you are gross and I hope somebody treats you with the same “kindness” You showed my 65 year old mother last night when you left her in that dark dangerous intersection where your shop is located. You should be ashamed of yourself, and I will make sure the rest of social media knows how you conduct business. If any upper management sees this, perhaps you should keep Melissa in the back of the shop away from dealing with actual people in need. Overhearing the conversation while I was on the other line with my mom that lady has no business dealing with the immediate public and has no compassion for anyone’s well-being, but her own, considering she was in such a hurry to get out the door when there was an elderly lady in her lobby that needed help. For her to tell her she was not a customer is a bad way to do business. You touched her car She is a customer. Plain and simple.Do better!!
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February 2024 by Brandis McMillian
Very professional place of business. Sophia was nice and patient with all my questions. The mechanic is straightforward. Although they were not able to complete the repairs because it was something that needs to be completed from dealer. I appreciate their professionalism throughout the entire process. Would recommend
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February 2024 by Becky Solomon
Starting your Friday home from work with an EXTREMELY flat tire isn’t the best way to start a weekend, but because of my experience at CarX today, it wasn’t as bad of a headache. I called and told them my situation, and they said to drive slow - I’d be next in line for a quick check of my tires. They were able to show me that there was a hole in my tire, and they patched me up good as new! The price was only $35, and I had such a wonderful conversation with Melissa (I think!!! Sorry!!) that the time flew by. I was able to make it back home from work before date night. I sincerely appreciate the fast and honest work that I experienced tonight! Thank you!! (Good luck to your son and your daughter! Thanks for the great conversation and for making this such an easy situation!!)
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January 2024 by Larry Bird
Very friendly
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January 2024 by HENRY COMBS
Took wife’s car in brakes was pulsing when pressing peddle was told by Mazda it needed pads rotors and calipers and wanted big money and was gonna be like 5 days for parts . car x drove analyzed it called me and I had them change all pads and rotors front and back and had car back in a few hours . now brakes are like brand new thank you car x will be bringing you more business and thanks again 5 stars in my book !!!!!!
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January 2024 by Alexander Velez
Reliable and trustworthy. My brake light came on they checked it and fixed it efficiently and at super affordable price.
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January 2024 by Jacob Stoner
Very helpful management and answers all questions honestly!
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December 2023 by Sheena
Sofia Delgado IS THE BEST STORE MANAGER and A lifesaver!You can truly tell when people do something to help others from the bottom of their hearts. SOFIA AND HER STAFF at Carx are truly just that! They helped me at the last minute and cared about my safety!! Genuine people with honest and caring hearts. If anyone needs car service of any kind I recommend anyone to go to them!Best in the area, you won't be disappointed with their service...
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December 2023 by Kathy Fitzgerald
Took our 2007 Buick Terraza wheelchair van in because it was acting up and would stop arbitrarily. Also, the engine light was staying on. This van gave us a good 16 year run, these types of vans are extremely costly, so we’re grateful. We went in to this CarX for a diagnosis specifically because on a previous visit to ask for some air to lift our lowered floor van, personnel here were kind and attentive. Well, this morning, we received the same, caring, honest and supportive service. Unfortunately, it’s time to seek a new vehicle because the risks definitively outweigh the benefits. Kyle, Sofia and staff were generous and forthright, we are glad we returned to this location and feel comfortable recommending this CarX.
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December 2023 by ronnelle herring
This is by far one of the best locations to take your vehicle to they are professional kind which is hard to find these days and very good at explaining in detail what is wrong with your vehicle and what it needs Sophia is especially kind to me every time Thanks for your awesome service.
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October 2023 by Gerald Stewart
Nice friendly competent staff. Sophia has this place running great!
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October 2023 by Autumn Price
Wonderful people who helped me in an emergency. They were so nice. Friendly and professional. Reasonable...no hidden charges. Couldn't have asked for better service.
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October 2023 by N S
Overall best experience at an auto shop. Went in for a battery charge problem and ended up having the most friendly staff I’ve ever seen! They were very kind and I ended up not having to pay a dime!
