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September 2023 by Alpha D
Had a wonderful experience renting from this U-Haul. The process was simple & hassle free. The manager Kyle was very helpful & cool. I suggest using them.
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April 2023 by BL C
The person we spoke to (Kyle?) stared at his phone for several minutes before addressing us. He stated that he was running for city council, and quickly demonstrated the work ethic of a politician. He stared blankly at me and said that no trucks were available, which simply was not true (we used the app and quickly made a reservation). After staring at the computer for 3 minutes, he clicked a single button and said that the system was having an issue and that we would not be able to rent a vehicle today. He asked where we were moving; after telling him, he said that it was a horrible place to live, then left his coworker (Caleb?) to finish the transaction. Caleb set us up with a vehicle very quickly by pressing several buttons on the computer at a normal pace. The vehicle was exceptional and the process was smooth where Kyle was not directly involved. Thanks Caleb. As for Kyle, his obvious passion for truck rental services will be impossible for U-Haul management to ignore.
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December 2022 by Carolyn Paradise
I had a great experience there not only was the customer service amazing but the boss that works there was even greater they helped me with everything like I had a dog with me and I didn't have a bowl she was thirsty they helped me with a bowl of water for her like they really really looked out they're really great people I really would recommend this place to anyone great great customer service and the place was immaculate clean oh my gosh it was pretty cool I definitely go there....!!!!
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November 2022 by Tim Doak
The truck was ready when I got there. Getting it rented on the app was ok. Upon using the truck, I found lots of small debris then noticed a large sticky spot on the floor of the bed. I have to wash it with soap and water to get it up. Getting the truck returned using my Andriod phone did not work. It would not upload my pictures. It was my worst experience with U-Haul by far.
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November 2022 by S. Stephens
Kyle, the manager, is stressed. When you catch him not stressed he is a good guy. Either they or short staffed or folks who don't want to work?Because of this it takes along time to get checked when getting a u haul...fyi
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November 2022 by Lyndsey Meagen Livingston
Over my 20 years of working with the public in customer service related positions, I can count on one hand the number of times I have encountered true grit and goodness in an business. Kyle went above and beyond in executing my moving needs. He singularly handled the transaction from start to finish. Making sure the experience was stress less, streamlined, and fool proof. If you need a Moving Truck, look no further! Fair prices, fair deal, no hidden fees, agendas, or unwanted marketing. Just Great Service. Thank You Kyle!
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November 2022 by Adam Gaha
The Whitestown depot is very handy, very friendly, and very helpful.
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November 2022 by BAYU ARDHANA
worst and rude service
