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September 2024 by C. Sell
Five Stars is not enough!
My truck broke down and I was stranded at the TA travel center, I called at 7:30 in the morning, and my truck was fixed and back on the road by 10:30!
Truly saved me !
Thank You for the 100th time, you really helped !
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September 2024 by Rae Baskin
Replaced a fuse in the power supply for plugging in devises. Tech went to my car the minute I drove it in. Took less than 15 minutes and I was outta there with power restored.
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August 2024 by Noah Martel
They were able to diagnose an issue with my vehicle that was severe, intermittent, and not throwing any codes. Both Heather and Alan were extremely kind. The repair was significantly less expensive than what a dealership would've cost. They were also very meticulous in performing the replacement of my CVT. I was initially worried with the estimated timeline, but came to realize they are busy because of the high quality of work that they do and the trust they have built with people. Seriously the lot is always full. Would recommend anyone to take their vehicle here prior to anywhere else. Great People. Great Service.
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July 2024 by shane otis
I tend to be a DIYer and Alan has always worked with me. He is fair & honest and does good work!
VA-owned as well ??
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July 2024 by Ashley Syferd
Always receive excellent service from Jensen. Great people working there. Support local businesses!!
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June 2024 by Allen Wright
Once again, great experience with Alan and his team at Jensen!
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May 2024 by dorothy davis
My husband had our car repair at our local automotive shop in Covington Ky,so we hit the road to visit family in Chicago.On our way back home our car was smoking while we was passing through Indianapolis,so we pulled at this Truck stop mind you it's after 7pm almost 8pm so we know every place is closing.So we spent a night at Truck stop till morning Thanking God Jensen Automotive is right across road.We had car towed there he looked at car and explained what happen the other shop put dated parts in car and they didn't tighten up some things had oil spilling everywhere.Jensen put correct parts in car and clean up & flush the oil that got in places,he promise our car will be fixed & running next day.He is fast & knowledgeable & professional
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May 2024 by Gabriel C
The folks at Jensen Automotive have been keeping my '93 Miata on the road for a while now. Their labour rates are more than fair and they're very knowledgable. Would recommend them to anyone.
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May 2024 by Arthur Davis
Very professional mechanic and customer service.
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April 2024 by Rhett Cecil
Alan is simply the best! From our newest car to our 40 year German classic car, Alan is the only person that we turn to. And we could not be more pleased with the service and thankful for Alan and his team. Look no further, you found your automotive team at Jensen Automotive!
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April 2024 by Lindsay Berg
Great service and great people!! Had to stop here impromptu on a road trip & they helped us right away! Would stop again!
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April 2024 by Stacey Schabel
Very trustworthy people. Great work!
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April 2024 by Danny LaPlante
I have been to Jensen Automotive several times for multiple repairs on my vehicles. If you’re looking for a mechanic who has all the experience and is going to do a great job on your vehicle, then this is your place. The vehicles I’ve taken to them have been older, and they’re always honest and fair with what needs to be fixed and what things can truly wait. They’re not going to charge you for things you don’t need and my vehicles are always running better after I get them serviced there. Highly recommend using them for any repairs if you want to avoid all the headaches that come with the big corporate stores!
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April 2024 by Todd Piltz
Wonderful to work with, they repaired my emergency breakdown the same day.
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April 2024 by Mike Williams
I was traveling from NW IL to Louisville for my daughter's dance competition on Friday afternoon when we stopped for gas and I made to stupid mistake of putting diesel in my wife's Ford explorer, I have a diesel truck and am use to that. We called Jensen's automotive since it was in the area and they said they could get it in Monday. After explaining my situation I asked if there was any way they could get it done right a way and told them I was willing to pay extra. The lady I was talking to asked the owner Alan. He said he would take care of it right away. I was expecting a larger than normal bill for putting everything else aside to help me out. And after draining the tank, he even took the time to go fill it up and take it for a drive it to make sure it was running ok. He only charged me $100 for well over an hour of his time, so no extra charge for dropping everything else to help out my family. I told him to add another $100, which he was reluctant to do so, I told him I would just leave another $100 if he didn't. What a great experience. The other places I called wanted to charge me to replace a bunch of parts that did not need to be replaced, only the tank needed to be drained. I would consider driving two and a half hours to have him work on my vehicles. What a great and honest guy. But I guess it's to be expected, seeing that he is a 20 year FCS ARMY Veteran.
THANKS ALAN,
MIKE WILLIAMS
