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April 2024 by Jason P.
staff was caring and very communicative. great that they were there during our time of need. hours of operation/ availability
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March 2024 by Kristin M.
Very compassionate wonderful people. We received excellent care. They kept us informed as we moved through the treatment that night.
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December 2023 by Susan V.
Took our goldendoodle to EVCC. Waited nearly five hours. Was told she had a heart condition and needed medication and would not live very long and her quality of life was not good. Two days later, we took our dog to a cardiologist who said there was NOTHING wrong with our dog. While we were there waiting for five hours, we heard three different families who brought their animals in and had them put down while we were there. We heard the families crying. Very sad. I wonder if that would have been us too if we had not decided to go elsewhere for another diagnosis. EVCC charged us $983 and refuses to refund our money for failure to diagnos properly or is it fraud? I WOULD NOT RECOMMEND YOU TAKE ANY PET THERE AT ALL
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October 2023 by Joe C.
We were taken care of right away & the staff was very professional and courteous to us during a very stressful period. Though we would have preferred not to be making an emergency vet trip that night, we were happy to be in good hands.
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August 2023 by Dean B.
If you go here expect a long wait. I went there on a Sunday morning and had to wait a good hour. Very surprised at how busy they were.When I finally saw the vet no treatment was given, not even to clean the wound. Next an assistant came in with a treatment plan estimate of $1200.I refused it and took the pup to my hometown vet the next day.The total bill was $48. He cleaned the wound and prescribed antibiotics.
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August 2023 by Mary S.
We didn't have to wait to see the vet and the treatment she ordered for vomiting and bloody diarrhea was very effective. The visit was quite expensive but worth it to see our dog recover the next day.
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April 2023 by Tiffany G.
I already posted my review . I do not recommend this place the way I was treated was ridiculous. Zero compassion here .
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March 2023 by Mike M.
STAY AWAY!Brought my cat in due to her not eating for several days. After examination we received a best guess, an anti nausea injection and a $581 bill and was sent home.The next day when she still was not eating I called EVCC and they suggested an appetite stimulant (ELURA). I picked up the medication and administered it to her. A half hour later my cat is lethargic with a low heart rate. Called EVCC to ask about side effects of the medication and am told to return to EVCC.Several more hours, X-Rays another examination. The medications side effects are dismissed and I receive a very grim prognosis on her recovery and when I asked for my options it is suggested that due to her age and the sudden onset of the low heart rate I should consider euthanasia as the vet did not consider her stable enough to travel and felt it likely that she wouldn't make it through the night. Sadly, based on the information I was given, this is the option I chose. Second visit $787.A few days later I receive a call from my usual Vet and discuss what happened. She informs me that lowered heart rate is a known possible side effect of Elura, especially in an animal that is severely dehydrated (like one that hasn't eaten in days). It took my vet all of 5 minutes to find this information. I was at EVCC for several hours and had asked directly about the drug on multiple occasions only to have my concerns dismissed.Not only did I euthanize my companion of 15 years when she was likely treatable and now have to live with that fact, but I paid $1300 for the privilege thanks to this incompetence. Sadly, there is rarely time to read reviews when you are looking for emergency care but if you are lucky enough to come across this, look at other options for your pet.
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November 2022 by Priscilia R.
I brought in my dog for emergency care and I paid this hospital over $700 for bloodwork and x-ray and they sent me home .... They told me my dog was fineWithin 48 hours my dog wasn't better so I called them to follow up asking if I should bring them back in but that I had already paid over $700 and I wanted to see if that's taken into consideration as I thought he should be seen by the same hospital I took him to originally!They told me that I should find a veterinarian in other words since you already gave us your money don't come back here because it'll be a lot more money for us to take a second look at him even though we let him go and we told you he was OK!! What kind of veterinarian or hospital does that to an animal?? I see come back if you can give us another $700 otherwise go away and good luck? What a horrible cruel joke this place was so sorry that I ever went there...BTW they told me was fine and could do outpatient But he died less then 48 hrs later soI paid over $700 for a bad diagnosis and then was turned away for the follow up ? Do NOT bring Your pets here .., go to Hobart where they care .
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October 2022 by Abcxyz R.
I have had several past experiences that were very good. However, the staff has changed and I cannot say the same now.I took my 16-yr old dog in because she had fallen from a sofa and was limping. I called ahead and arrived about 15 minutes later. No one else was there - I was the only client. I was put in an exam room and I described my problem. A while later, a vet assistant came in to do triage. She excused herself because she needed to get a stethoscope. Then she excused herself to get a thermometer (and changed her mind, saying she would take my dog's temperature later). This is an emergency service... these things should be in each exam room or the vet assistant should bring them with her/him. After an hour of waiting, I asked the receptionist when I would see a vet. She said she would check and let me know. She never did.After a 2-hour wait, the vet came in. She did an exam, and insisted on doing blood work. I explained I had blood work done recently and could show her the results. She insisted it was necessary to repeat the blood work, as it could change suddenly. I finally acquiesced. It took another hour for blood results, which of course, showed nothing and were normal. It took 3-1/2 hours. My dog was not treated during this time, and she was in pain. When I inquired several times about the wait, I got the same explanation each time - how many people were waiting (no one was waiting when I initially got there) and how many animals were in the back being treated (by in-house vets, so this had no bearing on treating my dog). I was told I was the first one seen - at 10:30am. I said I had arrived at approximately 8:30am. They said the vet had to read my file. For 2 hours? Clearly the vet either arrived late or was doing something else. They should at least have come into the exam room periodically to update me. Although 3-1/2 hours was just too long.I did get medications which have helped, and I've since seen my regular vet. I would not recommend them, and I will go elsewhere in the future.
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October 2022 by Christi K.
EVCC did a great job caring for our cat after surgery at our local vet. They took the time to update us on his progress every time we called - day and night! Everyone was kind and compassionate.
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September 2022 by Carol K.
Everyone we met was so kind and gracious. And helpful, making all of our options clear.
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November 2021 by Z N.
I have had the unfortunate need to use this place on several occasions over the last 5 years. In every case, I have found this place to be incredibly overpriced and the quality of care to be poor. I had to bring my dog here on Sunday due to a very large, very fast growing tumor on his face. They are still making people sit in cars in the parking lot due to Covid, which is ridiculous. No other places are doing this anymore. It is not easy to interact with a veterinarian when you are sitting in your car while your animal is inside. We were told after a biopsy that it was most likely cancer, which was horribly upsetting and hardly likely given the rate in which this tumor grew. The blood test showed zero issues within 30 minutes. Why not just wait until the blood test results came back before telling us he probably had cancer? The biopsy sample was sent to a pathology lab and we were told we would have our results back by Tuesday. It is now Friday and we have heard nothing. Zero. Who's fault is it? I'm not sure, but someone should be chasing down these results so I can be sure my dog doesn't have cancer. They prescribed a very weak antibiotic, which did nothing. We were charged over $500 for this nonsense. The next day the tumor was still growing so I took him to Hero Animal Hospital right down the street. I waited 5 minutes and walked right in. They did an ultrasound and immediately told us it was nearly 100% an abscess. They prescribed a strong antibiotic, which immediately started working. 2 days later and the abscess was 1/2 the size. Do yourself a favor and only go to this place if you have no other choice. I have heard the same from many other dog owners. Try Hero, which takes appointments and emergency walk-ins. They are 1/3rd the price and they know what they are doing.
