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December 2023 by Sly
I purchased the basic membership and have been going here for a few months now. All was relatively well until yesterday, as I noticed a number of scratches and swirl marks on every panel of my car following a wash. It was never good, as the wash consistently did not clean the car entirely (or the tires and back at all) but it's never caused damage before. The car is gloss black, and unfortunately it stands out significantly in the sunlight.I filed an "accident report" and am awaiting a response from management now. I'll update when I hear their response in 5-7 days, although I'm unfortunately not hopeful. The wash definitely damaged my vehicle but it's not exactly like I took before and after pictures, so I'm afraid they'll refuse responsibility. Either way, properly maintained washes should never cause this type of damage in the first place.
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December 2023 by Luke Reks
Always my go-to. It’s a fast wash, good price, and they get all the bugs off my car. I’d recommend Prime car wash over Crew from a speed and service standpoint. Both will accomplish the same thing, a clean car, but Prime’s service makes sure you’re more than satisfied.
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December 2023 by Todd Godair
So I paid for the pro wash, I pulled into the wash and the kid sprays down the driver's side of my truck but nobody sprays down the passenger side. The machine drags my truck through the wash, but no brushes spin, no soap is applied, nothing happens. I exit and pull up to the guy drying who tells me to just go back through again. I drive back around and re enter. The kid again sprays the drivers side but this time I ask if someone plans to spray the passenger side Inc the wheels as well. The kid answers "uhhh" and the belt again pulls my truck through the wash, passenger side untreated. Horrible car wash, I'll never use it again.
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November 2023 by Kayla A.
Extremely Disappointing Experience with Prime Car Wash I recently had an utterly dreadful experience with Prime Car Wash and I feel compelled to share my unfortunate encounter with this company.I entrusted my beloved car to their care for what should have been a routine detailing job. To my shock and dismay, when I received my vehicle back, I discovered significant paint scratches and damage that were not present before. Upon bringing this matter to their attention, I hoped for a swift and fair resolution. However, their response was nothing short of appalling. They flatly denied any responsibility for the damage and refused to provide any assistance in rectifying the situation.It is disheartening to encounter a company that not only fails to deliver on their promises but also refuses to take responsibility for their errors. I am left with a damaged vehicle and a heavy burden of disappointment.I strongly advise anyone considering the services to think twice. My experience has been a lesson in how not to treat customers, and I urge others to avoid the distress and frustration I have endured.For me the most frustrating part was when our technician stated "I'm not saying it wasn't me but it's possible I did it" In summary, my experience was nothing short of a nightmare, with a complete lack of accountability and customer care. I sincerely hope that no one else has to endure the disappointment and frustration that I have faced.
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October 2023 by Dom Hutsell
Always a go to for getting the car cleaned inside and out. Great price and great customer service.
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October 2023 by Fantastic 7
Paid the $249 for the deep clean. Should have done it my self. I do not recommend using them. Please do not waste your money.
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October 2023 by Nikki Adams
Was my first time going here yesterday and will be my last. First the car wash was lack luster and my back hatch was still a little dirty afterwards (I drive a telluride). I paid for an interior cleaning, which was lackluster at best. They swept most of the car out and I say most as they didn't get the 3rd row cleaned. They didn't wipe down the back windows in the 3rd row either. Then I noticed that whoever was cleaning my passenger side did a pretty decent job. The lady who cleaned my driver side did about as poor as you can get away with (windshield wasn't cleaned on inside, half the door was only wiped down and the side of the seat was still dirty). The part that really irks me is that they left a damp rag in my baby's car seat! I don't know what chemicals they use but at least be curtious enough to not leave damp rags you used to half clean my car in my baby's car seat for me to discover when I get back home. Customer service was pretty poor as well as since it was my first time, I asked a few questions to understand the process and the lady at the front just seemed annoyed that I would bother asking. Will not be going back here again!
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October 2023 by Andre Snowden
Their customer service is absolutely terrible. Manager is rude and employees are rude. They fail to communicate basic things. You have to ask them to do some of the simplest things when getting your car cleaned. Even when you ask most of the time they don’t do it. You can tell most of the employees just don’t care. Do not go to this car wash. Sparking image has way better customer service.
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October 2023 by kristophermayo11
I cannot thank the staff at Westfield’s Prime Carwash enough. My work vehicle was a disaster from transporting kids, but it looked like it had been detailed when they got done. Unbelievably good employees and experience. There’s a reason my boss has both of her cars signed up on the monthly plan through Prime.Service: Auto interior vacuuming
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September 2023 by Ro P.
Always friendly, finish coat lasts a long time. Will run thru for free if the first wash does not get it all.
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September 2023 by Drew Tomasik
Do NOT go to Prime Car Wash! As I went through the exterior wash (my first ever visit), the machines ripped off the back corner trim & dislodged the fin on my SUV where there was previously zero damage on my vehicle! The ripping & popping noise was so loud & awful it made me jump in my vehicle. So far, the company is refusing to take responsibility for the damage they caused!
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September 2023 by Aaron Tucker
I bring my truck and my wife’s car here. We both have the membership and love being able to have our vehicles clean inside and out everyday. When it’s time to clean up this Prime Car Wash gets us in and out doing a great job every time!Services: Vacuuming
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September 2023 by Chuck Cunningham
They advertise “towel dry”. If you look how they do it, they walk around your vehicle and drag their towel. They don’t dry the sides or the hood or trunk. I finally got out of my car and told the “towel dryer” to dry the car. I pointed out all the water spots he had missed. He scowled at me and told me “get back in your car”. Makes you wonder if being a Prime Member is worth it.
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September 2023 by Michael Nguyen
Went there today they want $40 to clean my truck inside and out but for $100 they will make sure its clean... that's what the guys said to me when i pull up. Whats the difference?
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September 2023 by Shane Tilley
This place is amazing but I find myself unable to give tips to these fantastic workers. Can you please set up a QR code or a method to leave a tip digitally?