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May 2024 by Keegan Koeppe
Claimed they couldn’t do an alignment on my car because a part that was on the car 4.8 miles ago needed to be replaced. Drove it directly across the street and they did it without problem.I attempted to get an explanation over the phone and was avoided by the service manager when I came to pick it up.Incompetence or dishonesty.
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May 2024 by Samuel Starkweather
My repair was delayed a day, and updates about my vehicle were not forthcoming. I had to keep calling in to check up on when it would be done.I was originally told it would take a few hours. After calling back a few hours later I was told that they needed to keep my vehicle overnight, but it should be done by 1030am the following day. I call the next morning for an update, and I’m told it’ll be done mid to late afternoon. I wasn’t contacted for any of these delays, I had to keep calling for this information. The original quoted price was supposed to be in the ballpark of $700. By the time they finished it was over $900. After requesting a military discount it ended up a little under $900.I’m very disappointed by the service, lack of communication, and what I interpret to be the techs running up the price of the repair by wasting time.Icing on the cake is that they left a huge oil mark on my back rim. Probably won’t be back to this location unless my car breaks down on their doorstep, but even then I’ll be tempted to just get it towed elsewhere.
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April 2024 by Steven Zehner
Called asking if they can do alignment on Teslas and was told yes. Brought my vehicle in for a scheduled appointment and was never told they couldn’t. Waited for two and a half hours before I had to ask what was going on and was told they don’t do alignment on Teslas. Huge waste of time with zero communication. I recommend avoiding and finding a better Firestone location if you’re going to go to Firestone.
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April 2024 by Diana Bundy
Everything went according to plan, no surprises, did what they said, personably and competently.
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April 2024 by Travis Allen
Hands-down, the worst experience I’ve had at one of these firestones, and I am talking nationwide. I drive up to 70,000 miles every year for work. It took 10 minutes for anybody to come inside to even say hello and I have an appointment. They’re asking me for all kinds of paperwork to get an oil change. It is a fleet vehicle, And they should have everything because I have gotten an oil change before here. The two people in front of me in line told me to go away because they are charging an inspection fee just to tell the customer what else is wrong. When all the customers wanted was an oil change. They are saying there are tons of things Wrong. Stay away from these guys. You can tell when you walk in that the staff is not who you want to deal with.Update: I just dropped it off at CarX and they said it would be done in 30 to 40 minutes without any paperwork! Nice!
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March 2024 by Tony Jankowski
Great service, explanation of services applied and needed explained thoroughly with no pressure from the service rep. Did not feel like i was being sold some service I didn't need. Very friendly.
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March 2024 by Julie Young
Higher priced that other shops in the area.
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March 2024 by Sherry Illges
Do not take your vehicle here! I took my SUV here because It had a slight vibration in the steering wheel and I wanted a wheel balance. They said they would diagnose what was causing the vibration. It took them over an hour for that. Then they tell me I need a rear axle right away and a whole lot of other things that totalled $2,900. I told them I only wanted a wheel balance. They said okay. An hour later they returned my keys and I pay. The whole way home my truck was shaking uncontrollably. My fiance checked the lug nuts when I got home which was a 15 minute drive and every single one of them was loose. I had to take it to a local mechanic shop to rebalance the wheels the next day and he said there were off balance by 2 oz on 2 of them. My SUV is fine now. The rear axle is fine! What a joke! I need a refund for my money!
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March 2024 by John “A” Kittinger
In your needs up front and indeed ones to see Westfield Indiana ,?
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February 2024 by Nickalaus Cronin
Came in today (2/10/24) to get a tire rotation, oil change and alignment. Manager Luis informed me that a previous Firestone in IL put the wrong tire on (a summer Indy 500 tire) and it was wearing improperly… So Luis Magallanes took care of this problem and replaced the tire free of charge (had warranty and purchased all previous tires from FS)Thank you Luis! Very respectful and knowledgeable l!-You have a return costumer for sure!
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February 2024 by James Haddock
Arrived at appointment time. Car quickly taken in for tire rotation and completed in 25 minutes at a fair price. Friendly courteous staff. I'll be back.
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January 2024 by Lori Dubach
I needed a driver’s side headlight replaced. I knew it would be a bit since the fuse box needed to be moved to replace it. However, I was not expecting their $105.06 estimate! They wanted to charge $82 for labor. I immediately asked for my keys back and said no thank you. I took my car to a local auto shop this morning. It was finished in 20 minutes and for only $51.31 total. I get that you have to pay for quality work, but I don’t appreciate being ripped off.
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January 2024 by Bill Mcmahan
Great service, thank you Xavier!
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January 2024 by Mehmet Turan
I recently visited Firestone for a complete vehicle inspection. The staff was friendly, and the facility was clean, which were positives. However, my experience took a downturn when they recommended exchanging my brake fluid, despite having changed it just last year. Similarly, they suggested a coolant fluid change, even though I had that serviced at the Toyota dealer two years ago. It makes me question if they thoroughly inspected my fluids or just followed a standard checklist. If they bothered to check my car's Carfax report, they would have seen the recent maintenance. This oversight raises concerns about the thoroughness of their inspections, and it's a significant issue for any repair shop. Unfortunately, due to this, I won't be returning to Firestone.
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December 2023 by Michelle shoup
I , in error, made an appointment for an oil change at Firestone instead of the Valvolene shop. At Firestone, w were told it would be 45 minutes. Truck sat on a lift for 35 minutes ,at least, without anywork being completed on it. Work resumed after my husband asked. We ended up waiting 1 hour and 30 plus. We will not return to Firststone but go back Valvolene , better service and better prices.
