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October 2024 by Garry Skaggs
Very Disappointing Experience
We waited almost 2 months just to get an answer because someone was supposed to review the records that our vet sent, including X-rays. Our vet had recommended Purdue, but all we got after calling was the response: "They are reviewing the records." Meanwhile, my dog’s condition worsened, and sadly, he had to be put down due to the cancer he was suffering from. It was heartbreaking. Don’t waste your time here – they seem too busy to call back or follow up on important cases. If it helps, please shred the file for me, the dog dad (Garry Skaggs), for a dog named Boy.
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October 2024 by Aw
I spent $8000 on surgery and was told I would have “a few months” to pay. After a month my card was charged for the remaining balance $1800. When I called to ask about it they said it’s in the contract that you have 30 days to pay. Why was I told different? Also I was told by the Vet that my follow up would be included in the bill. When I called to schedule my follow up I asked to make sure it would be included and she said she’s never heard of that!! What is going on why am I being lied to after spending $8000?
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October 2024 by Angie Harrison
UPDATE: They are now calling and making threats about the remaining balance on Baby's bill, that I HAVE BEEN PAYING ON. She has recovered thank God but honestly, who can pay a $10000 vet bill all at once?! I'll say it again. I will NEVER trust them with another one of my pets!
My dog Baby had to have emergency surgery for pyometra on Friday August 3rd. I made arrangements to see her the following Monday due to the fact that they could not get her to eat and we're saying they may have to put in a feeding tube if she won't eat, and I told them she has severe separation anxiety and would only eat for me. They told me I could come in to see her before I went to work to see if she would eat. I sat there and waited for 45 minutes and they couldn't be bothered to let me see my Baby. So now she will probably have to have a feeding tube put in because of one ignorant tech! I am so angry and worried! And this tech actually has the nerve to call me after I left and just start talking about the feeding tube again! I will NEVER trust them with another pet!
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September 2024 by Dawn Crawford
My German Shepherd has had a full hip replacement and I cannot praise everyone at Purdue Small Animal Hospital enough! They have taken excellent care of my girl and have showed us both so much care and compassion for what we were going through. After both surgeries I received daily calls for several weeks from different team members checking on us and making sure that we have everything we need for a successful recovery. Prior to her first surgery, Rhett stayed in constant contact with me and basically held my hand from a distance to coach me through everything that we were about to endure. Thank you is not a strong enough word for Rhett and the amazing team members at Purdue. Princess Peach and I are forever grateful!
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September 2024 by Nancy Marshall
My dog Groucho was attacked by an off-leash pit bull, and my partner rushed him to Purdue. He had a been bitten, and had a large skin tear on his upper arm. Because 12 year old Groucho is on medication for heart problems, he had a cardiac workup before being anesthetized. He also had x-rays to make sure he has no internal injuries. Then he was stitched up. All of this made for a long day, and a lot of people saw him.
He came home with pain medications, and went to his regular vet for follow-up. The large wound, and several small wounds healed beautifully. I've always appreciated the excellent care both of my dogs get at Purdue.
I want to add something else. I read the reviews, and I noticed that with a few exceptions, most 1 star reviews were made by people who were upset about the bill. It's my opinion that people should educate themselves about the real costs of owning a pet, and do NOT get a pet if they can't afford to care for it properly. Purdue can't provide the quality of care they offer if people don't pay the bill.
In Groucho's most recent case, we were given an estimate of $6,000, so we put down half of that before he was treated. However, in the end the total bill was about $1,600, since he had no internal injuries. The balance due back to us was immediately refunded.
Again, if you can't afford a pet, don't own one. And for the love of all dogs, keep your dog on a leash at all times. My Groucho had to suffer because of someone's recklessness. I'm so thankful to live 3 miles from Purdue's Emergency Clinic.
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September 2024 by michelle Chastain
I had the worst experience here my dog what into labor on labor day weekend she was haveing a hard time with her labor so I called theme to bring my dog in they told me since she is in labor I have to 500.00 to bring her I didn't have until my husband got paid on Tuesday witch when I called it was Saturday I told I would have money Tuesday they said that I would have to have 500.00 so the weeken my dog has 2 puppy that are dead and she make it to Tuesday I have the 500.00 for them to look at here they tell me I will need 4,000 to 6,000 to spay my dog she got a infection and started to spread her body since I couldn't pay that much they give me a list of places that could do it cheap I called everyone of them and all of them where busy as iam calling all the vet they are telling me every hour counts I was even looking online for vet anything to save my dog sine I didn't have 4,000.00 to 6,000.00 on me I was left with being told that the quality of life I begged them to take payment my dog ment the world to my husband and my kids and even the people next door loved her and this fk place will not save your anmail if you don't have a lot of money on you they say they are lowest coast the fk they are or they wouldn't of gave me a list to try to get done somewhere else I was left with only one option to put my dog down when they could of help before she even got the infection if they would of let me bring her in when I called the frist time this place doesn't care they only care about money I will never bring any of my anmails there again and iam going to tell evey one I know not to go there don't reply to telling me that you have lowest prices you can shove it where the sun don't shine would of payed it off if they would of let me make payment iam not happy at all
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September 2024 by debbie owen
My daughter dog turnd septic over the holiday weekend she tried calling every vet we could think of this purdue hospital said they would see her dog for 500 she comes up with that then tells her a emergency spay is 4 grand and the dog has a 50/50chance she called them 4 times and they wouldn't work with her at all so let's put a perfectly very loved dog because she can't pay 4 grand on a spay u people suck worse vet we have ever delt with you guys this vet sucks
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August 2024 by Brandy Stacey
I will start off with the treatment that my Theo received seemed thorough, reasonable, and with care. He had already been receiving treatment and was hospitalized at another clinic for several days following surgery. They didn't know why he was still declining so I brought him to Purdue. They were able to diagnose him within 4 hours. I had to let Theo go that day because he had septic abdomen and needed a surgery with only a 50% survival rate. By that point he had been fighting so long and so hard that it wasn't fair to put him through anything else in my opinion. Purdue is very expensive but we end up spending the same amount of money at the clinic that couldn't figure out what was wrong with Theo. My biggest issue with Purdue is that when I went to pick up Theo's ashes they told me I owed a balance and I said that I shouldn't. I knew I had paid in full as I was sobbing 3 minutes after Theo passed with his head in my lap. So I again paid the balance as I was about to receive the ashes of my fur baby. My second issue with Purdue is that they don't give you an itemized bill or itemized receipt just a credit card machine receipt. I don't have a clue what all I was billed for and how much I was billed for it. How do I know if I really owed more money because they "forgot" to add something to the original bill.
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August 2024 by Meredith Larson
My baby boy William who is 1.5 yo went in for what I like to call his “breathing surgery” he ended up having some extreme complications after his surgery was finished. He technically died for 3 minutes and ended up on a ventilator. I didn’t think he was going to make it and honestly I don’t think most of the employees did either. He had a 25% chance of surviving the ventilator and he is a bulldog so the statistics were stacked against him. However, I am currently playing fetch with him and his very cute wrinkles. I can tell how much time and energy the Emergency Department gave him because he came back an even bigger sassy pants than he already was. I had to get him a cat water fountain because he refused to drink out of the water bowl more than once because he thought his water was “dirty”… it never was. Purdue also put up with my constant visits, which were practically every other day. By the end of it they didn’t even need to ask me my name at the check-in counter. He spent almost his whole time in the Emergency Department and they were the best. I finally got to take him home after almost 3 weeks. When we went for a check-up, we had over 10 people stop by to say hi to William, take pictures of him, ask if his case could be used for lectures, etc. He was truly loved by his care team, and dare I say the entire ER. I just wanted to say thank you to all the doctors, med students, and the rest of his team, who spent their time to update me multiple times a day, send me pictures and videos of him throughout his journey, and most importantly helped William get back to his perfect self. We miss you all but William and I both never want to be anywhere near an emergency hospital ever again.
A special shoutout to Dr. Lum, Alex, and med student Ryan!!!
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August 2024 by Courtney Larson
I know nothing is free but good god !! My poor baby was miserable and since I didn’t have enough to cover it they just turn u away :( so sad !!
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August 2024 by Edward Hann
I found a stray with a broken leg and they told me to wait till the morning to contact the county animal rescue I doubt the kitten will make it the night dosent appear they care about animals truly
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July 2024 by Joy Jarvis
We can’t thank the Purdue small animal hospital enough for saving our Molly’s life. She had to have most of her small intestines removed. It’s been two weeks and she’s cleared to go back to normal. The surgeons snd staff are phenomenal. We highly recommend them.
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July 2024 by Emily Miller
I believe there are many of us interested in pursuing a class action lawsuit or settlement for medical malpractice, overcharging, un-professionalism, and much more. Please do NOT bring your animals here! Death awaits. And a 5-6 THOUSAND dollar bill... I am NOT kidding!
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July 2024 by Holly Westendorf
I brought my dog Jasper to the ER May 5th Sunday morning because he had a weeping sore on his ear and blisters on his groin area. I was told the sore and ear were not infected and told to treat him with benedryl and over the counter anti itch cream and follow up with my vet. He came out of the er worse than he went in. His blisters were even bigger and redder than when I left him. I immediately called my vet on Monday. They had me bring him in and said he had a pyoderma/staph infection. They had to give him steroids and antibiotics and prescription strength anti-itch medication. They said all of this should have been done at the ER. The ER also didn’t even weigh my dog right so I was giving him more Benadryl than what I was supposed to. The ER said he was 81 lbs and he his actually 53 lbs. The ER also had to sedate him to even exam him and my vet didn’t even have to do that. I’ve brought my animals to the Purdue ER and have never had a problem. This ER has saved several of my animals through out my life. I am so angry at this last experience. I no longer feel that this is a good place to bring my animals. I am including before and after images of Jasper’s sores the day of the er visit. I did call and have an investigation launched on this case but the doctor justified everything wrong they did. They did a cytology of the inside of the ear. Not the wound behind his ear because they wanted to see if he had a yeast infection. They weighed him wrong because he wiggled. Then the doctor said that prescribing antibiotics for his pyoderma/staph infection wasn’t necessary because the antibiotics could cause him to become antibiotic resistant and cause gastrointestinal issues. I was going to just drop this and not leave a review until I found out they double charged me. Fortunately they caught that and refunded the 2nd charge. However, today was the last straw. I was billed another $28 today for the cytology of the wrong body part. It is July 2nd and I just got an added on bill for may 5th. I will never go to Purdue or recommend them again. They were once a reputable establishment but are now in it to make money without actually doing anything. My vet now recommends Indianapolis but I will be willing to drive to Ft Wayne or further before I ever go here again.
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July 2024 by Jenna Keltner
Went there a couple weeks ago because my 2 year old cat had a bladder blockage the Saturday of memorial day weekend. They refused to treat him because we couldn't afford the $500 deposit and didn't have care credit. He died because we couldn't get him care until Wednesdays. My baby is gone because these people care more about money than they do the community.
If you are going to take emergency patients, the least you can do is offer payment plans or lower the deposit amount because literally nobody I know has $500 on hand. Do better.
