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May 2024 by Helen Wheels
Friendly staff ! See Sheila!
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August 2022 by Rod of Iron'
Miguel's immediate and welcoming/polite greeting before door even closed behind me, he was quick to my banking needs for the day..top notch young man!
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November 2021 by Cassie Fitzmaurice
DO NOT GET A MORTGAGE/REFINANCE THROUGH OLD NATIONAL! I give a 1 star because SHEILA RANDALL in the mortgage department is a JOKE! I went to get info on refinancing my house and specifically asked her if it put an inquiry on my credit report. She assured me that it did NOT! But it did! I called to have her dispute it (my aunt that works at another bank said Sheila could contact the right person to get them removed) when I called Sheila & asked her about it she "didn't recall the conversation" & was extremely rude, unprofessional & literally hung up on me while I was in mid sentence. She should NOT be in customer service! Especially dealing with peoples mortgages!
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September 2021 by Cassie Fitz
DO NOT GET A MORTGAGE/REFINANCE THROUGH OLD NATIONAL! I give a 1 star because SHEILA RANDALL in the mortgage department is a JOKE! I went to get info on refinancing my house and specifically asked her if it put an inquiry on my credit report. She assured me that it did NOT! But it did! I called to have her dispute it (my aunt that works at another bank said Sheila could contact the right person to get them removed) when I called Sheila & asked her about it she "didn't recall the conversation" & was extremely rude, unprofessional & literally hung up on me while I was in mid sentence. She should NOT be in customer service! Especially dealing with peoples mortgages!
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November 2020 by Casey Smith
DO NOT GET A MORTGAGE/REFINANCE THROUGH OLD NATIONAL! I give a 1 star because SHEILA RANDALL in the mortgage department is a JOKE! I went to get info on refinancing my house and specifically asked her if it put an inquiry on my credit report. She assured me that it did NOT! But it did! I called to have her dispute it (my aunt that works at another bank said Sheila could contact the right person to get them removed) when I called Sheila & asked her about it she "didn't recall the conversation" & was extremely rude, unprofessional & literally hung up on me while I was in mid sentence. She should NOT be in customer service! Especially dealing with peoples mortgages!
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September 2020 by Michael LeSage
This is a wonderful bank that has an exceptionally pleasant and helpful staff.
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July 2020 by Ashley Nichole Austin
Tom from the west side branch was amazing at helping me when my account was compromised and he did everything he could to help. Very understanding and fast acting !!!
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March 2020 by riririu
This is a wonderful bank that has an exceptionally pleasant and helpful staff.
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June 2018 by Kelly Rice
I banked with LSB for over 25 years before ONB purchased them. I would have left LSB due to their customer service but it was such a hassle to switch banks and update automatic payments. So, I just dredged along. I assumed that my ONB experience would be the same as I saw them as a big bank.
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November 2017 by Lindsey Bogan
Amber Holle, and so many other wonderful staff at Old National Bank! They truly care about the relationships with their clients! I highly recommend Old National!
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November 2017 by Spencer Childers Assistant
I sent several clients to Amber, they have always been so helpful and forthcoming with information. Wouldn't hesitate to send someone else there!
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November 2017 by Jim B
I really like the way Amber and her team treat their customers. You are welcomed when you enter their bank and are treated with courtesy and respect. Well one Old National
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November 2017 by John DeBusk
Great staff and customer service! Visit the branch and you'll be impressed.
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September 2017 by A
I banked with Lafayette Savings for 23 yrs and loved them. Once Old National Bank bought them out I had to finally change, their customer service is terrible. They treat you as a number not as human beings. Every time I had a question they blame it on their corporate office and they have no way of handling the issues/ charges in question. I finally had enough of all their outlandish fees for my checking and savings and took my business over to Huntington. I can tell you I have been with Huntington for over a year and couldn't be happier with their customer service and NO fees! Sad that the corporate companies don't understand their greed will get them no where but bankrupt. Stay clear of Old National Bank and go with those companies that care. All five in my family and several co-workers at our big University has also changed to other banks after Old National took over, it's only a matter of time before they go out of business in our smaller cities.
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August 2017 by Angie
I banked with Lafayette Savings for 23 yrs and loved them. Once Old National Bank bought them out I had to finally change, their customer service is terrible. They treat you as a number not as human beings. Every time I had a question they blame it on their corporate office and they have no way of handling the issues/ charges in question. I finally had enough of all their outlandish fees for my checking and savings and took my business over to Huntington. I can tell you I have been with Huntington for over a year and couldn't be happier with their customer service and NO fees! Sad that the corporate companies don't understand their greed will get them no where but bankrupt. Stay clear of Old National Bank and go with those companies that care. All five in my family and several co-workers at our big University has also changed to other banks after Old National took over, it's only a matter of time before they go out of business in our smaller cities.
