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October 2023 by Bowen Li
This was what my car looked like a month ago. I must say, my experience with Caliber Collision is outstanding. The staff, especially Eric Farrell, was incredibly professional and responsible throughout the entire process.Initially, I had doubts about whether it could be repaired. I was surprised that in just one month, he and the team managed to work their magic on my car.When I went back to the shop to pick up my vehicle, it looked brand new. I couldn't believe my eyes – you couldn't tell at all that my car had previously been in an accident. I was truly impressed by their professionalism and high efficiency in getting the job done. This exceeded my expectations. I highly recommend their services to anyone in need of car repairs. Thank you, Eric, and the entire team at Caliber Collision for making my car look and run like new again!
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September 2023 by Addison Pegg
This place went above and beyond for my car and I was very happy with the work done. Eric was great and made me feel very welcomed, I’m a college student and they even provided me with a way to get there and back so I didn’t have to take an Uber with a stranger. I would highly recommend this auto body shop and highly recommend working with Eric!
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September 2023 by S M Ferdous
I went there through my insurance to repair some damages in my car. I did not have much expectation since my previous experience with a different shop was horrible. To my surprise, they were actually very friendly. Eric Ferrell was my estimator, and he discussed through the process very amicably and clearly. They also communicated with me every other day to update on my car. I got my car a week before it was estimated to be repaired. They also cleaned the interior of my car which is wonderful. I highly recommend Caliber and specially Eric :)
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September 2023 by Xuan Chen
I had the pleasure of working with Eric at the car body shop, and I can't say enough good things about my experience.Eric took the time to explain the entire repair process to me in a way that was easy to understand. He patiently answered all of my questions and addressed any concerns I had.The work on my car is definitely top-notch. If you're in need of car body repairs and want to work with someone who not only delivers excellent results but also treats you with kindness and respect, I highly recommend Eric and this car body shop.
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September 2023 by Ajay Dalal
These guys were absolutely amazing. I came earlier in April to get my bumper repaired through insurance and they finished before the estimated date so I could get my car back in time for spring break! Then I noticed that one of my bumpers clips had come off and they fixed it for me with no issues almost 5 months after getting initially repaired! They really care about you and your vehicle and want you back on the road as soon as possible and will not skip any step or take shortcuts to get your vehicle fixed.Also, they give you daily updates for your car from the estimator, Eric, who was super helpful which is amazing as it keeps me from being anxious on if my car is okay or not!
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September 2023 by dorvone leatham
Eric Farrell, the service rep who dealt with me is hands down the best service rep I ever dealt with. Took care of me from the minute I drop my car off to when I picked it up. With daily updates and check ups. I am beyond pleased with the services I received from him and his team. 1000/10 definitely recommend
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September 2023 by gb Jones
I had an excellent experience with Caliber Collision. I stopped in with a minor problem that could have cost a few hundred dollars. They were quick, courtesy, creative, and did the work at minimal cost. I would give them my highest recommendation.
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September 2023 by Taufafo Tafua
I came in to Caliber to get an estimate and Eric worked extremely quickly. He was very friendly, professional, and transparent throughout the experience. Thanks to him I was in and out of the facility within 15 minutes. I’d highly recommend him to anyone else looking to get an estimate/quote.
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September 2023 by Mary (Star_Crossed)
This was the best customer service. Kelly at the front desk is very nice and welcoming. Buddy kept me updated and informed every step of the way. They eased my concerns and made the whole process simple. I would hands down go back
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September 2023 by David Huang
We had a wonderful experience in Caliber Collision. We are so lucky to have Eric Farrell. He is professional, helpful, very warm and kind. He did a amazing job to repair my car. He is so nice to us and we enjoyed the time when we talk. I highly recommend Caliber Collision and give a big thumb for Eric and his team.
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September 2023 by Rose D
I had a wonderful experience getting my car fixed at West Lafayette location. Not only did they complete the repairs quickly, but they also went above and beyond by offering me a ride on the day I dropped off my car. This level of consideration and their efficient service have earned my loyalty as a customer. I highly recommend their services to anyone in need of auto repairs.
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August 2023 by ronald tate
Eric and his service team were great. They diagnosed my Buick door issues quickly and corrected them even quickerThanksIf I ever have a collision (God forbid) I’ll be back and I highly recommend themRon
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August 2023 by Gina DeRosa Warren
Eric was professional and efficient in completing repairs on my vehicle, and Kelly expertly coordinated the insurance claim and rental car. The performance of both staff made the inconvenience of an collision much more convenient and pleasant!Services: Painting
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August 2023 by Koel G
Eric and his team at Caliber Collision on Paramount Dr in West Lafayette did an outstanding job fixing my truck. He gave me a great price and fixed it that same day! I will be back soon ?
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August 2023 by Adriana Green
DO NOT get your vehicle repaired here. My daughters car was in an accident. Once the repairs were done and we picked up the vehicle we noticed the key fob was not working correctly. The vehicle would not start unless the key fob was inserted in the dashboard and a light would come up that read ‘key fob defective’. When we asked about it, we were told “that’s how all Audi car fobs are”. Which is it not true! We have never had to insert the key fob before to start the vehicle. The windshield had a rock chip on it that was there prior to the repair but when we picked up the car, there were cracks that spread up the windshield. When we asked what happened the guy was extremely rude and stated it was like that before and that they had pictures. When we saw the pictures they took when the car was dropped off, it only showed the initial chip and not the cracks. The guy then stated it was caused by the heat.We ended up taking the vehicle to Audi dealership to get the key fob repaired. One of the antennas that connects to the key fob on the left back door was not hooked back up at all by Caliber after they did the repairs. Audi had to take everything apart to connect the antenna. This ended up costing an additional $450 plus $320 for the windshield repair as well!!Services: Painting
