September 2016 by Dani E.
Very disappointed in my first and only experience with Ben Fur. I will admit that I normally go to another dog groomer but they were booked out a whole month away and my pup really needed cleaned up. I called and made an appointment and was surprised I could get in so quickly, in took the appointment. When I showed up 3 minutes before my appointment, the girl looked very confused. She asked "um can I do something for you"? As I'm standing there with my dog. I told her I had an appointment and she was like "oh, you do"? Very confused. So it took her a minute to check her iPad and then she said "oh yes". So now I'm feeling like I'm not really wanted at this point and that I'm kind of annoying her. So I drop my dog off and head home. After about an hour I get a call saying she is ready. I show up and she tells me she is $50! I should also say that I have a short haired dog that doesn't require a haircut or anything. Basically just a bath and her nails clipped. So a $50 price tag seemed like a lot, especially when I usually pay $30. I get my dog home and she doesn't even smell good. She doesn't smell like stinky dog but she doesn't smell like anything! Her nails are still long and barely looked trimmed. Overall, I was very disappointed with the experience and I will never go back.
