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October 2023 by Ashley Phillips
Posted signs they have camera but definitely don’t. Storage unit has been broken into sooo many times. I feel like I’m putting a new lock on weekly.
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October 2023 by Kelly P.
This place is disgusting!! I regretfully rented there for a couple years. The office manager Ashley is definitely not pleasant at all she gives no F**cks about your belongings or doing her job at managing the units and keep them up to par! The "climate control " units are not climate control whatsoever False Advertising at it's best, everything in our unit had mold and mildew, there where dead rats, food and cigarettes on the floor throughout as if people are living in them at night, water leaking into units when it rained and so on. I took pictures and videos of it ALL, time stamped every week for over 3 months to prove she doesn't check or clean the units like she claims she does 2 times a week. Had she actually done her job, those rats wouldn't be decaying on the ground, the food, garbage and cigarettes wouldnt have remained in the same spot for months! Right before we left this dump, Our unit lock was cut off and things were taken. The "climate control " units have a security feature where you need a personal pin # to unlock the doors to gain access to the inside units but it NEVER works so you can just open the doors. Therefore, anyone can get in so what is the point of having the added security when it doesn't work. This was brought to Ashley's attention MANY times, I have a each time recorded! She claims there's nothing she could do, it's an electrical issue lol anyone with common sense would just call an electrician and have that fixed. She also said "you don't pay extra for the door security feature so that it doesn't matter if it's broken or not".. that makes absolutely no sense Not only was the faulty pin pad and door brought to her attention, so was the mildew issue. Her response to the mildew was "do you have our insurance?" (her literal answer to EVERYTHING ) I pay for climate controlled so there shouldn't have been any mold or mildew in the first place and their insurance doesn't cover mildew so why have it ? She trys to claim it does but I called and they confirmed it DOES NOT!! She brushes everything off, it's easier to sit around throwing attitude and arguing with PAYING tenants than actually doing her JOB and fixing the problems! even after my robbery the door never got fixed. They were robbed again 2 weeks after mine inside the same building because THE DOORS ARE STILL BROKEN!!! and she literally just had the officer tie a rope around one of the door to keep it shut and to this day it's still not fixed anyone can enter them unnoticed. The officer assigned to my case said Ashley was very uncooperative and rude, no surprise there and she lies, for example, when I asked her the next day if she spoke to the police officer and she told me "nope, no officer ever came in" even though he called me to let me know they spoke and I watched him walk into the office as I was sitting at the storage unit lol Apparently, he told me they have had MANY burglaries at this storage facility so this has been an on-going issue and still nothing was fixed to prevent it from happening again.They don't care! Must Just sees $$. When I questioned her about the robbery and brought up facts like the doors being broken and that's the main reason these units are getting burglarized , she got very defensive and told me to get out and gave me 10-day eviction just for asking questions lol I recorded every word! Even the laundromat is gross there is mold in the washers , the ceilings are leaking & failing. The Owner and manager are careless. She didn't care about the mildew, the robbery, the broken doors, decaying rodents or trash. We have since found an excellent indoor climate controlled storage and I have also reached out to 3 different attorneys that all say I have a great case. I have many recordings, videos and pics. My advice to anyone currently there get out while you can before your things are destroyed or stolen! U-store it is a joke, Very Ghetto, 0 stars wouldn't recommend!
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September 2023 by ashley longenecker
Really happy to have found this storage spot. Access is good, autopayment was suggested and I'm happy I took them up on it! Ashley the manager is great help and always puts a smile on my face. Highly recommend as we shopped around prices in the area and this spot was the most reasonable.
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August 2023 by Mike Osborne
Excelllent fast service , friendly and funny
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November 2020 by Emily Blevins
My unit contains feces of some sort, I'm guessing from a mouse. The droppings are all over everything. There are not any items of food nor 'dirty dishes, dirty clothes, etc, to have attracted this amount of 'damage' to my belongings. The woman who typically answers the telephone & I'm assuming in some sort of mgmt capacity is her job. She is not a pleasant person. We've been charged an entire months rent for our unit to only be accessible for 10 days of that month. There have been multiple issues with the handling of our acct. Most recently, the lock was cut off of our unit by a criminal. I've yet to be informed of the status of their investigation. I have great references from 2-3 previous company's that I've rented storage units from entailing numerous yrs worth of pymts & being trustworthy. I should mention I've yet to bring the feces issue to the Company's attention.
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November 2020 by Dave Rice
Good access good service
