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December 2023 by Sheila Shepherd
I like this as bank. I've done business with them for over ten years. They have never messed up my bank accounts. I was happy with everwise until today. I go to withdraw my money. The teller makes a phone call. They want to know what I'm going to do with my money. I tell them it's my business not any there's what I'm doing with my money. So the person on the phone tells the trailer I can't have my money. By then I'm very mad it's my money not there's I say there is no way you can keep my money and not give it to me. It's mine. So the guys takes me in his office.. I told them what I was doing with my money even though its none of there business. So they finally give me it. I know one thing. . I don't like people to know my personal business. All they need to worry about is. Not messing up my account. I've done business with them several years. Shame the bank has changed.
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December 2023 by Steven VanDenDriessche
The phone customer service is truly abysmal. If anyone is looking at these reviews and trying to find a financial institution, please do yourself a favor and go elsewhere. I can't wait for my car to be paid off so I can close my accounts.
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October 2023 by Jennifer Zolen
It is super frustrating and really unprofessional for a branch to never answer their phone calls,to never respond to their messages and to not follow through with something they specifically said they would be doing well over 5 to 6 days ago. Messing with people's lives and money should be not taken lightly. I will never use this company again I have learned my lesson I would advise anyone else to choose a different credit union because they obviously don't care about their customers or the seriousness of their jobs.And the rude unprofessional foreigner managing the bank is zero help, never let's you speak just talks over you and when you can talk he just interupts. Go figure!
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September 2022 by Joe Wood
Getting through to member call customer service is a nightmare! I've waited over 20 min multiple times.
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April 2022 by Ted Michas
My. Bank. Of. Choice
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July 2019 by Bob Brindle
Warsaw is great but corporate people are not nice they are as??????
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February 2019 by Steve Gaffney
Cassie, Sam and Chris really understand what customer service is about ! I highly recommend this bank !
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August 2018 by J H
I have used this bank for years. They are always friendly. They are quick to fix any mistakes.
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February 2018 by Jerry Eastman
Easy to access atm
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August 2017 by Suzanne Bibler
Friendly staff and are always eager to make sure all ur needs are met
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February 2017 by James Jones
The bank employees have made every experience here wonderful. There is rarely a long wait and service is exceptional! TCU is great to bank with!
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March 2015 by Barnabas Brown
People are great and I enjoy the service they have. It is a nice feeling that they know your name when you walk in.
