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February 2024 by Kevin Frantz
Great service , very knowledgeable staff
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January 2024 by Erica A
The staff here is always helpful and friendly.
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October 2023 by Brett
Bought a battery for a jet ski that had a “6 month warranty.” After 4 months, battery wouldn’t charge above 6 volts, so couldn’t start it. After dealing with that for a bit, took it in to Napa for replacement. I guess I’m supposed to hold on to a battery receipt for 6 months in order to honor that. I more expected it to just work instead. The guy behind the desk obviously didn’t want to deal with anyone and wouldn’t look me up unless I had a commercial account. Ended up driving elsewhere to buy another battery so that they won’t get a single dime from me again. Wasted way too much time on something that I shouldn’t have had to deal with at all.
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October 2023 by Kevin Scheil
Bought new Napa wiper blades. One month in and the right blade falls apart, metal supports come out and the rubber starts flapping all over. I call store too see about a replacement being it was only a month old and they said sorry nothing we can do. Never has a company dismissed a complaint so quick. I will never buy Napa anything again.
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October 2023 by David Karr
Helpful staff and large inventory. Thank you Mike for your help.
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May 2023 by Samantha Sinn
Helpful, best local price for what I needed and the kids love the peanut mm’s. Only thing that would make it better is free fresh popcorn lol
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May 2023 by Jack Hollingsworth
I didn't expect the name to have any sort of literal meaning, but when they supplied me with a cot, blankey, and pillow, they really put the NAP in NAPA. 10/10 for a siesta the like of which I will never know again.
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January 2023 by Andrew G
Garth is very helpful and friendly
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September 2022 by Adam Hamel
Good selection, not the nicest people.
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September 2022 by Joe Sands
Always helpful staff to find what I need.
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July 2022 by Jim Weedling
The person that helped me did not make me feel welcome or comfortable while I was in the store, kinda felt like I was an inconvenience for him. I will go somewhere else in the future.
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February 2022 by Candace Farrer
Jacob was out standing we got a flat tire was not able to drive on it and he came to the md close by help get the spare on for we could get to a tire place . I can't thank him enough for going above and beyond to help us out. My fiance said everyone in the store that worked there were also so nice thank you to them too.
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January 2022 by Mike M
This place has a couple issues going on , #1 is no common courtesy , i stood at the left most counter near the paint area for 15 minutes while 3 other employees chatted with customers after they finished their transaction, talking about hunting etc…. Finally had to speak up after helping people that came in after i have been waiting. #2. I called the day prior to ensure they had the formula to make a specific toyota basecoat , confirmed and price was about $33 for a half pint , this is the price i have before for half pints. Garth mixed it up , rang up to almost $50. Insisted thats the price despite prior transactions and pricing i got less than 24 hours ago…Get back and spray a test sample , it’s completely off and way too black , i call back garth and ask if this has anything to do with running out of black base and having to open a new master can , i explain i have had this paint code done before and it was a perfect match. He says he doesnt know and i need to see JB , 3 days later i am told he would be in , friday comes around im told he left at 4…. I told garth i cannot keep waiting on 1 person to fix this and i have to get it made somewhere else. Had it done at a small auto paint store . 100% match and what’s troubling is this store has made it before just fine same paint same code, makes no sense why its so off this time. Garth was nice about everything but really didnt give the impression he could fix the situation. Just stated they dont refund paint and he made it according to the recipe….really awful policy. either wait another week to see if “JB” can fix it or loose $50 on a half pint that is of no good to me.. I will be doing a charge back thru american express. There is a obvious trend here with the others stating they are being ignored at the counter. Up to the owner to fix it. One of the last real auto stores standing around still , i would like to see it improve and stay around.
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December 2021 by J Brooks
Tall man with grey hair just stared at his computer and ignored me when I asked him a question. After waiting another couple of minutes I decided to leave empty handed rather than waste more time. Don't shop at NAPA Warsaw if you value your time!
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November 2021 by Beth Reeves101fs
Very friendly and very helpful to help you find what you need
