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April 2024 by Deborha Young
Isaac was knowledgeable, helpful & definitely a sleep expert. Really appreciated his attention to detail & expertise .
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April 2024 by Jody Mitchell
Great customer service got me what I needed and was very kind
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December 2023 by Stacy Goshert
The salesman that I worked with was very personable and seems very honest. He was easy to work with and seemed to try to make sure I got all the extra rewards and discounts that he could give me.
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December 2023 by James Boose
PEOPLE! LISTEN! You are sleeping on getting the best mattress bundles from Mattress Firm- Warsaw,IN location. Plus, they have outstanding customer service that gives you 100% customer satisfaction. That intangible feeling you get knowing you made the correct choice is PRICELESS.I have purchased twice from them now. Once on their Presidents Day sale and recently on Black Friday. And neither time did they fail to impress me. I will not shop anywhere else for my bedroom needs. They have unbeatable pricing and, again, excellent customer service. If only they sold vehicles, then buying cars would be a breeze and soooo much less intense and frustrating. They will literally let you try out every single bed and not force their biased opinions on you. All while leaving you to shop around, lay down, and not hover over you while you try to make your selection. Then, when you ask for their input, the service agent will go into detail about the product and advise you on other options to choose from even if it isn't in their store at the time. Which gives you a chance to visit another location to make your purchase or try out something they didn't have on hand. Plus, they will tell you to come back later once you've had personal time to mull over your options to best choose the right fit for your needs. To me, that is a plus!Also, I CAN'T STRESS ENOUGH how they throw in deals and extras for shopping in-store rather than online. -BONUS!!!SHOUT OUT - Coty was the best and to the guys in the store on the day I came back to make my purchase. You guys ROCK!!!! ---these CS agents would make the best car salesmen.The auto industry could learn a lot from Mattress Firm on how to do business the right way! Bc buying a bed is a life changing decision like finding and buying a vehicle. You want what suits your needs for the least expensive priceline compared to what competitors have to offer.To sum it up, go to Mattress Firm if you want quality at fair and reasonable pricing. Plus, the extras they provide make it all worthwhile.
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December 2023 by Jeff
Best customer service experience ever straight to the point explain the benefits of paying it off early and the negatives of paying it off late the the only downside of the whole situation was they not having any mattresses in stock I’m the type of person when I go to buy something and I go to a store specializes in that product I expect there to be many options in stock I only had 2 mattresses to choose from or have to wait 3 weeks
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December 2023 by Chad Wood
Rebecca was very helpful and friendly. She seemed very knowledgeable about the products. I think l made the right choice for a mattress.
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November 2023 by Coty Hook
Tasha was very professional I will definitely be back for further business.
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November 2023 by Karen McAtee
The sales representatives at Mattress Firm are so knowledgeable, friendly and professional! With their guidance I was able to get a bed that I know will improve my sleep, body pain and therefore my quality of life. The one stop shop of picking the pillows and bedding along with the bed made the experience even better. I can receive delivery without having to take time off work. I would recommend the Warsaw Mattress Firm to anyone looking for a great quality bed.
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October 2023 by Lauren Bower
Needed a queen size bed ASAP and Autumn spent as much time as needed to get me the best mattress for my budget. Crunching numbers and sharing her wealth mattress knowledge. So many possible options I would have been lost, but she helped cut through all the noise. My wife and I had the best sleep ever. So many aches and pains are gone and my wife wife says she feels years younger. Thanks again Autumn we will never go anywhere else for our mattress needs.
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October 2023 by Lucinda Schlarb
Ordered bed n mattress 8-26. Waited 3 weeks to be told bed not in but mattress was then waited 2 more weeks n told bed in but they don't have mattress. Why sell if you don't have product. I told them I'll come into store tomorrow n they can give me my money back
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October 2023 by Suzette Stitt
Coty did an awsome job very informational on the product. He was able to answer all of our questions and was able to find the right mattress for us and our budget.
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September 2023 by Alyssa Yoder
Had an amazing experience picking out my first mattress. Amy did an awesome job! She was very personable and she made it very easy with helping me pick out the best one for me.
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September 2023 by Sydney Morel
I had Carrie helping me out around the store and she was very helpful. I went in two different times and she helped me both times. I didn’t feel rushed or pressured about anything and she answered all the questions I had!
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August 2023 by Larry Richey
We loved the bed but felt it was priced high. The pricing procedure was very complex. Although Carrie was very helpful and was quite pleasant to work with.
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July 2023 by Laura Richardson
Amy took the time to listen to our needs and showed us many options .Thanks Amy for being an Awesome rep and making us feel comfortable in choosing the perfect mattress!L.Richardson
