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November 2023 by Steve Hupp
I really don't expect this review to have much effect overall but here's my experience:I contacted this dealership Thursday about a used 2008 F-350 they have/had listed and I exchanged emails and a phone call with Ron Blum. In the Email exchange I was told:"It is in great condition and, for your peace of mind, we’ll gladly show you its Vehicle History Report when you arrive. This vehicle has passed a rigorous, multi-tiered inspection by our certified master technicians. We personally ensured the Super Duty F-350 SRW’s maintenance is up-to-date and all fluids have been changed."On the phone I explained I'm roughly 150 miles away. The truck's sound condition was reiterated, where I specifically asked about mechanical issues, was told again great condition no major issues. Told them I'd come in Saturday because there's a fair bit of logistics, as I had to get a second driver to drive my car back if I bought it ect ect. Ron informed me he won't be there Saturday and another sales associate would be.I drive the 3 hours there with the secondary driver Saturday. I talk to the sales person a little bit, as is deal, no warranty, standard older used sale. I wasn't able to setup a pre-purchase inspection which is my fault but I honestly didn't need it. I got the keys to take it for a test drive and walking up to it I immediately noticed drops under the engine. Having some experience working on cars I popped the hood looked, crawled under it. The " It's in great condition ..." statement with a multi-tiered inspection passed, had to be a lie. Every gasket that I could see was leaking, oil, antifreeze, etc. I climbed out from under it and walked back in I asked Kyle how long the car had been in that spot, he said " not that long" I'm figuring they pulled it up front this morning for the appointment, they opened at 9am , I got there at 10:30 and the drips were forming a puddle, these were substantial leaks and the fluids were cold. I imagine they're terrible when that engine is warmed up. Handed him the keys back and said I'm not interested and left.Now, it's a used truck I didn't expect perfect by any means but I was 100% feel this wasn't a simple miscommunication or anything and that I was lied to. Those lies caused me losses in gas, 300 miles on my car, and not only my time but another individuals time as well. I'm not going to press it further than making some complaints but I'll definitely think twice about using Chevy dealerships in general as they seem to have employees who sell out their integrity for a chance at a commission.
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November 2023 by Steve H.
I really don't expect this review to have much effect overall but here's my experience: I contacted this dealership Thursday about a used 2008 F-350 they have/had listed and I exchanged emails and a phone call with Ron Blum. In the Email exchange I was told: "It is in great condition and, for your peace of mind, we'll gladly show you its Vehicle History Report when you arrive. This vehicle has passed a rigorous, multi-tiered inspection by our certified master technicians. We personally ensured the Super Duty F-350 SRW's maintenance is up-to-date and all fluids have been changed."On the phone I explained I'm roughly 150 miles away. The truck's sound condition was reiterated, where I specifically asked about mechanical issues, was told again great condition no major issues. Told them I'd come in Saturday because there's a fair bit of logistics, as I had to get a second driver to drive my car back if I bought it ect ect. Ron informed me he won't be there Saturday and another sales associate would be. I drive the 3 hours there with the secondary driver Saturday. I talk to the sales person a little bit, as is deal, no warranty, standard older used sale. I wasn't able to setup a pre-purchase inspection which is my fault but I honestly didn't need it. I got the keys to take it for a test drive and walking up to it I immediately noticed drops under the engine. Having some experience working on cars I popped the hood looked, crawled under it. The " It's in great condition ..." statement with a multi-tiered inspection passed, had to be a lie. Every gasket that I could see was leaking, oil, antifreeze, etc. I climbed out from under it and walked back in I asked Kyle how long the car had been in that spot, he said " not that long" I'm figuring they pulled it up front this morning for the appointment, they opened at 9am , I got there at 10:30 and the drips were forming a puddle, these were substantial leaks and the fluids were cold. I imagine they're terrible when that engine is warmed up. Handed him the keys back and said I'm not interested and left.Now, it's a used truck I didn't expect perfect by any means but I was 100% feel this wasn't a simple miscommunication or anything and that I was lied to. Those lies caused me losses in gas, 300 miles on my car, and not only my time but another individuals time as well. I'm not going to press it further than making some complaints but I'll definitely think twice about using Chevy dealerships in general as they seem to have employees who sell out their integrity for a chance at a commission.
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November 2023 by Bradley Parrish
We worked with Kyle. The transaction was clean, quick, and easy. He provided all the info we needed, was very timely with his responses, and made it a good experience.Ish did good too. He handled the paperwork. No pressure. Friendly.Good sale. We'd do it again.
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October 2023 by Tad Teahan
I put a downpayment down on a truck while we serviced our Audi that was a trade in. The Audi dealer scratched the front bumper and had to paint it before we could trade it. The salesman at Lakeside, Ron, was well aware of the issue and knew it was going to take a little longer for us to pick up the truck. I even told them I would pay cash for the truck if it came down to it. They said no problem. They asked for more money down and I gave it to them immediately. The next day I wake up with a message from the salesman telling me they sold the truck. I had already bought 7k in parts for that truck. I then spoke to the GM and he said sorry it's gone...too bad. With ZERO remorse. Zero apologies...nothing. The salesman never even returned a call, text or email. There is a 20% restocking fee for the parts. They didn't like the fact that I wasn't using their financing or paying cash and they told me multiple times the truck was mine. They are dishonest and have no integrity. I spoke to three other Chevrolet dealerships and they said that should and would never happen at an honest dealership.
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October 2023 by Mable-Gene Louise
Blake is one of the best salespeople I have ever had the pleasure of working with. The entire staff was courteous and kind to me. They respected my need for being timely for other obligations that day. I never felt pressured and left feeling well informed and with a new truck! 10/10 recommend.
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October 2023 by Steve Hampel
Ish and Kyle were great. Helped me quickly and got me a great deal. I will definitely be mentioning them to everyone I know that’s looking for a vehicle. Will definitely be returning in the future for all my vehicles.
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September 2023 by Captain Kevin Ouzts
Sam and the team at Lakeside were wonderful to work with. No pressure, no hassle service. Got a great deal on 2021 Silverado with low mileage. This is my 4th Chevy truck and I look forward to many years of reliability & dependability. Thank youSam & Lakeside Chevrolet!!!
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September 2023 by Darrell Beaty
I've dealt with a few dealers in my car buying experiences, but the guys at Lakeside Chevrolet blow them all right out of the water!! Friendly, knowledgeable, courteous and willing to go the extra mile. My salesman Ron made this whole experience smooth and easy. I know as long as I'm in Indiana, and if I need another vehicle, my business will be with Lakeside!! If anyone I know wants to buy, I'm sending them there. There's no contest, if you wanna buy, you wanna go to Lakeside!!! They are simply awesome!!! Thank You!!!
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August 2023 by Ryan Hampton
Ish and Trevor helped me out tremendously with getting my new to me 2016 Silverado. I’m very happy with it and definitely recommend them if anybody comes here for any vehicle
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August 2023 by Charles Mancuso
I was pleased with this dealership on my purchase of a Ram TRX. I traveled nearly 5 hours to make this purchase. I was apprehensive about driving so far, but the the salesperson, Blake, assured me everything would go as planned, and it did. The manager, Andy, was very helpful and friendly and really worked with me on my trade in value. My salesperson, Blake, was awesome! Very friendly, helpful, and just a straight up good guy. I am 50 years old and have purchased many vehicles from different dealerships. Blake was the best salesman I have ever dealt with.
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July 2023 by John Vandall
Picked up my 2023 Colorado Trail Boss today. I was very happy with the on time delivery of the vehicle. All the folks at Lakeside were very helpful and friendly. A special thank you to Ryan, Blake, Frank, Andy, and Sam. This is the second vehicle I have purchased from Lakeside and I am very pleased with the ease in which they make the purchase possible. Thanks again everyone and I am loving my truck!
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July 2023 by William Iler
All the staff at Lakeside Chevrolet are very helpful and respectful of your time. My salesman, Ron Blum, was just awesome. This was by far the best car buying experience I have ever had. I bought a 2021 Chevy Silverado 2500HD. It is a very nice truck and I love it. I totally would recommend Lakeside Chevy to anyone looking for a new ride!!!
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July 2023 by Natalee Trujillo
The best experience buying a vehicle I've had. Very friendly, professional, and made me feel like family. Did an out of state purchase and were knowledgeable every step of the way. Ron was the greatest, he always went above an beyond to help me. I highly recommend a vehicle purchase from this great dealership!
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June 2023 by Kaylee Gaff
I went into Lakeside in February, 2023 in high hopes of finding a used car with little to no issues. I found a 2017 Jeep compass that I fell in love with. I asked multiple different questions and the salesman, Ryan told me that it was in perfect condition and the previous owner seemed to have taken really good care of it. I took it for a test drive and my fiancé, parents and even the salesman smelled coolant. I ended up taking it off the lot that same day. I didn’t even make it half way home before the check engine light came on. It was too late to take it back that night (Friday night) because they closed customer service as I was leaving. Took it back the next week and found out the check engine light came on due to catalytic converter being out. They fixed that free of charge, but proceeded to tell me that there was no coolant leak. The next time it rained (the next week after purchasing) it felt unsafe to drive, due to hydroplaning. and kept getting worse. Took it into a repair shop and the alignment was WAY OFF. They fixed the alignment and replaced the tires as they were becoming warn due to bad alignment. Fast forward to this month (June) the coolant smell is still apparent, and my car randomly dies at stop lights Lakeside told me it was the starter. They replaced the starter, it was covered by the insurance but still had to pay deductible ($250). I also had lakeside check on the coolant leak again because I was having to fill the coolant MUCH more than before, and the service lady told me she didn’t recall me asking for it to be checked. Lakeside told me there was a crack in the radiator and an oil leak as well. This week I took it back to the repair shop, they fixed the radiator because the coolant spilled all over the ground. The alternate shop told me that it appears that the car has been in a collision. I won’t be going back to lakeside again. All I asked was for them to make it right, as it was sold to me like this, unsafe.
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June 2023 by Charles Willard
Lakeside is really great to deal with... This is the second vehicle I bought from them now... Ryan my salesman was awesome to work with... They go above and beyond to provide you with what you need!! Love my truck!!
