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February 2024 by sarita carlin
I had a wonderful experience with Enterprise as my insurance company set up rental while my vehicle was being repaired recently. Kristina picked me up at the auto shop, drove me back to their office to do paperwork and personally walked me through the vehicle's operations.I also received updates as per rental agreement and insurance coverages as my personal vehicle required few more days.Kristina was great in communicating with me and explaining procedures for a novice. Thanks Kristina!I would rent here again if need arises.
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February 2024 by JoMo
The service was excellent. The car was great except for the radio. I was turning the car in and still didn't have that figured out lol
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February 2024 by Richard Bridgewater
Hit a deer and made a 9am reservation to pick up a rental car and drop mine off at the body shop. I need to be at the hospital in Fort Wayne at 11 am. Call Enterprise yesterday to confirm my reservation and was told everything was fine. Called again this morning and was told they wouldn't have a car for me until 11:30! I'm screwed! Called the body shop to reschedule with them and they said this happens all the time with Enterprise. Very disappointed! I updated my review from 1 to 3 stars for their efforts to make things right.
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January 2024 by Daniel Vines
My fiancee's son's car was hit by a distracted driver and needed a ride for work. He chose the black charger, being 23 lol
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January 2024 by Dan
?☹️?This review is centered around (BRANDON TRUMAN- store manager). With observation of the NEGATIVE reviews given to this location by multiple customers, it's obvious that the majority are due to the RUDENESS, SARCASM & BELITTLING coming from.....you guessed it, none other than BRANDON TRUMAN. He is a Horrible Horrible example of management, leadership, customer service and business ethic. If everyone that has encountered him in a professional setting was added up, it would equal 100 THUMBS DOWN. HE IS ENTERPRISE'S WEAKEST LINK. And corporate should tell him GOODBYE!!!?
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November 2023 by Bob Dockery
Professionalism at its best.
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November 2023 by Ryder Tinkey
Went in to get a written statement on a company letter head. And the guy behind the counter said he couldn't do that. Acted like I was asking him for something wrong. Very rude attitude. Lost my business if I ever have to rent a car
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November 2023 by Amber Chavez
I like renting from here, pretty easy and fast service but it doesn't pick me up. They forgot but compensated me with gas
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September 2023 by Crystal Raye
Andrew & Team always take care of me. Cats are great, and the customer service is even better!
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September 2023 by Todd Wilkinson
The guy that works at the Lake Street facility in Warsaw. Indiana is awesome! He’s always there. He’s always the only one there . super professional.
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September 2023 by Ryan Hake
The Warsaw Indiana branch continues to set the bar high! You won’t find a better group in the rental business to work with.
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August 2023 by Kitty
Good luck getting someone to answer the phone. I wanted to speak to an agent because the website didn’t have the information I needed before making a reservation. If you call the local office, you’ll be redirected to a corporate answering system that will take you in frustrating circles and not connect you to anyone that will help you.
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July 2023 by Crystal Brimhall
I have rented twice from this location and the lady I deal with is a real nice person love the vehicles they put me in❤️?
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July 2023 by Laura Palmer
Went into enterprise personally 4 days before we need car, got a confirmation call the day before, yes we will pick car up tomorrow at noon. We got there and they had given our car away and had no others. Went down the street to h+l motors and rented a great car for a cheaper price
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July 2023 by C Scott
Horrible. Deserve less then one star. Messed up our order multiple times. Insurance rental. Was supposed to drop off on a monday at buick. Call monday to make sure all is well, get told the order was dropped by mistake.Rescheduled for a pickup at 9am Wednesday there not there when we get to buick at 8:45am. Wait til 9:30 am They Never show up. Get a ride from buick to there office. Noone in there office, there phone was ringing off hook. 15 mins later Wife goes outside finds someone in a car who says it will be a few mins. 10 mins later I go out to ask if someone can help us we have to go. He condinsidly says he will help when he can. Andrew lied on pick up time. Mr Levine completely fabricated a story to justify the poor service. Lied about where and when they was supposed to drop off car. Mixed us up with another person who was supposed to meet them at 8:30 am. Manger was incredibly rude. Then he canceled our order and said he has no obligation to rent us a car. We was dropped off and had no ride. Then he tells us to call a cab. They messed up on time and where to pick us up at. Then lied about the whole order to justify there mistakes. Then left us rideless. Thankfully buick came back and picked us up.
