February 2022 by Matt Miller
Terrible customer service, not willing to help at all. It was my first time ever renting from uhaul and the last. Scammed me on just about everything they could, I returned the truck with 3/4th a tank they said it had 1/2 tank. I returned the truck at 1am and they said it was back in at 9:07am so they charged me for another day. All I did was drive the truck on a 700 mile round trip and they said their hoods all scratched up so they charged me a 150 dollars an wrote an insurance claim. Never once did they walk around the truck never once did they even check for previous damage. Then i try and call the uhaul help line and it's about an hour wait to even talk to someone. I'm beyond frustrated but the only thing I can do is never use uhaul again and tell everyone I know about the experience and the scams they pull here.
