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February 2024 by Felicia G.
they changed their name because they had terrible reviews. they are now luxury mattress and furniture outlet. scammmmm
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October 2023 by Tyler Orr
Scott at Luxury Mattress and Furniture was incredibly helpful figuring out the best sectional for our budget. The sectional we purchased elevated our space to a new level. The shipping process was easy and the delivery team handled everything with care and attention to detail. Highly recommend working with Luxury Mattress and Furniture!
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October 2023 by Brandon O'Neil
Just moved into a new house and needed furniture, ended up at Luxury after getting some ridiculous lead times on sectional sofas from nearby furniture stores. Within a few minutes, we found a sectional that we really liked, ordered the pieces that we wanted, and were given a delivery date of 2 weeks, which was pretty impressive. I was skeptical because of how long delivery times are taking nationally but went through with the purchase, and 2 weeks later, we had 3 out of the 4 pieces of our sectional. The 4th piece hadn't shipped from the manufacturer yet, but it arrived the following week and was promptly delivered the same day they got it in, so overall 3 weeks for everything compared to the 8-24 week ranges we had been given elsewhere. We love the sofa and will likely be returning to Luxury soon to get a couple more pieces.
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October 2023 by Joe The Finance Guy
I have been going to this store for the past 7 years and I couldn’t be more impressed. From the moment I walk in, I am greeted by a friendly and knowledgeable staff member who is always eager to assist me.The quality of their products is truly exceptional. The craftsmanship and attention to detail are evident in every item they offer.What sets this store apart, in addition to their top-notch products, is their commitment to customer satisfaction. The staff goes above and beyond to ensure everyone has a seamless shopping experience, from helping choose the right pieces to arranging prompt delivery to any home.Overall, I highly recommend Luxury Mattress and Furniture store to anyone in search of premium quality and outstanding service.
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October 2023 by Brian Beckstrom
Worst retail experience I have ever had. The overall ratings for the store look decent but when you dig into them a bit more it becomes clear that they are not accurate. Also note that this business is not accredited by the Better Business Bureau.Our experience…The furniture took forever to be delivered. Bedroom furniture is decent quality but the sectional and ottoman are awful. There are several pieces of plywood in the ottoman and sectional that broke within a few months. Tried to get a refund when furniture hadn’t been delivered and then it showed up the next week.I would be trying to get my money back because of the poor quality but I never want to deal with this company again. Please heed the warning and steer clear.And yes, I am a Pastor. Not sure why they mentioned that on my wife’s comment. Should I be less credible because of that?
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October 2023 by Brandon Griewank SR
The sales lady was very nice but she was trying to take care of two customers at once. She was in such a hurry to help both of us at the same time, that we were rushed in our decision. We ended up with a very very nice bed, the most expensive one. And we did not want a box spring, she acted like we had to have one, because we had a ped-frame. 18 inch tall now pair that new bed and box spring over 2foot thick. 50 inchs tall. My wife would have had to use a doggy stairs to get in bed. Had to return frame because sale was final on the bed and box spring, witch I didn't realize because so rushed. We lost a serious amount of storage that we had planned on using. You have to pick up bed at second location and when you sign paper there your signing that you inspected and expect it, witch I didn't realize and they dont say anything. I've added pictures of box spring damage. Never seen because it is wrapped in plastic and I wasn't removing it before I got home. If the mattress would have had one hole let alone four.
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October 2023 by Felicia G
Be aware of purchasing. I was patient since I ordered my bed on Aug 9 didn’t know it took 20 weeks! Did not notice this when I checked out. But I was notified when I begin to ask about my order weeks later. Called several times a week for the last month left countless of message and no response. No answer. I’ve waited over two months and look online and my order is finally updated after two months to refunded. I’ve talked with someone once who told me my order was in process and never updated since Aug 15 six days after I placed the order Terrible customer service. No communication and they never answer the phone or text Unbelievable I’m sure the reviews are fake. There is no way they have reviews more than a .5 with the way they are operating. Oh did I mention they never called me since I been calling for a month an a half about my order. Just refunded. Show in the status as of today and I’ve called at least three times this week and left two messages. I waited on this bed and no explanation or apology just claim they refunded on the 9th. But no refund to my account.
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October 2023 by Meghann Maves
I purchased an adjustable base and new mattress from Luxury Mattress and Furniture. After 2 years of sleeping on a broken down mattress, they were able to deliver my new furniture the next day, less than 24-hours after purchase! The delivery guys were very friendly, and after assembling the new base, ran though the new remote and the fancy bed features. Best night sleep I've had in years, and my best shopping experience in a long time. I'll make sure to come back when it's time to replace the sofa! Thank you for the fantastic service!
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October 2023 by Justin Anderson
I have purchased both my mattress, and sectional sofa from Luxury. Scott and his wife Nicole are awesome. Their product knowledge and patience towards helping you choose exactly what your looking for is top notch! Their delivery service is also amazing. Getting this big of a sectional up a narrow stairwell and through a curved entrance was one big task. Their team handled everything with the most care and consideration. They got the job done without a single snag or scratch.
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October 2023 by Alex Gorrell
My wife and I went just to browse at mattresses. The woman was very knowledgeable and helpful. We ended up purchasing a mattress and a powerbase and we absolutely love it! The pickup process was simple and easy with very friendly delivery drivers.
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August 2023 by Angel Tosado
Excellent service I bought a brand new living room set and not only was the level of service top notch the fastest delivery service too Scott thank you for being super helpful Luxury Furniture 5 stars!
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August 2023 by Christopher Forster
I bought a couch here and now my second purchase was a mattress. I have been sleeping on it for a week now and it’s been great. My dog chewed a hole in my couch so I wish I had got the protection warranty but you live and learn. Will be buying another couch soon.
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August 2023 by Janelle Elwood
This is the second time I have shopped with Luxury Mattress and I could not have had a better experience either time. I got everything I needed, all within my budget. Their staff is friendly and helpful. 10/10 recommend!
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June 2023 by Stuart P - LexMedic
I ordered a sofa online, and they used Klarna. After not hearing from Luxury for 2 weeks regarding shipping dates, I attempted to email them and call them. I then contacted Klarna, and Luxury finally replied, stating that the fine print in the order said 2 to 20 weeks shipping. After 15 weeks, I again started emailing and calling for an update with no response from Luxury. They did not answer their phones, nor did they call back after leaving detaied mvoice mail. I again contacted Klarna and was told they would move the purchase to their support team. After 20 weeks, Klarna refunded the purchase amount, but I never heard back from Luxury even after a dozen or more emails and phone calls.
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June 2023 by Julie Lyons Graham
We purchased a sofa from Luxury Mattress and Furniture and overall had a positive experience. We found that the quality for the price was superior to the competitors when we shopped around.
