Kohl's is a department store that rewards the everyday with sales and Kohl's Cash to help customers save money. It offers hassle-free returns and free store pickup for safe and easy shopping. The store carries favorite brands in fashion and footwear for active and casual lifestyles, beauty products from Sephora, and home decor, all designed to fit different personalities and budgets. Customer service experiences are frequently highlighted. Associates are noted for being awesome, going out of their way to help, and providing excellent, personable check-out service. Specific examples include makeup consultants offering kind, patient, and gracious assistance, even using translation tools to help non-English speakers. They provide honest opinions, help find products on a tight budget, and show customers current promotions without making last-minute shoppers feel bad. The staff is described as friendly, nice, and patient, fostering an environment where customers feel appreciated. However, some note that Kohl's stores are the same everywhere and that their regular prices can seem inflated, a strategy offset by the numerous coupons and Kohl's Cash promotions that encourage repeat visits. The company also focuses on community giving through Kohl's Cares.
Was at this Kohl's for the first time. I was dropping off a return for Amazon. Everything went smoothly. Took a walk around, and everything was nice, neat and clean.
July 2024
Compared to other Kohls could be better organized . as is the Merrillville and Michigan city stores.
July 2024
I love the end of season's sales in almost every department. Over 70% off if not more!
